旅行
账户
MissHarris89
Greedy Owners
Float Therapy Wilmslow的点评
点评：I purchased three single floats on an introductory offer in July 2023.
I used one float in August 2023. I realised I still had two floats to redeem and that my voucher is about to expire, so I decided to book my Mum and I for a treat next week. As a single mum it is rare that I am able to do this for her.
I booked both floats honestly using their system, inputting both mine and my Mum’s details - which were accepted.
I then received an email from the owner saying that my voucher is not shareable and should I want to keep my appointment I will have to pay £48. I checked my voucher and it does not say I am unable to share.
The owners are arguing in a very unpleasant way that it is my own fault and that it would have stated this when I purchased a year ago. However it does not say this on my voucher. They sent me an edited screenshot of their terms and conditions which does not align with the information I have.
I have only tried to use the two floats I have left on my voucher.
The price of this offer has since increased and the new voucher does state it is not shareable, which was not the case when I purchased.
I get it, why would they honour something that is giving them no money now but which they happily took a year ago. I feel so let down and the owners have made it clear I’m unwelcome to return so I have lost £50 which I don’t have to lose.
Absolutely gutted.
I used one float in August 2023. I realised I still had two floats to redeem and that my voucher is about to expire, so I decided to book my Mum and I for a treat next week. As a single mum it is rare that I am able to do this for her.
I booked both floats honestly using their system, inputting both mine and my Mum’s details - which were accepted.
I then received an email from the owner saying that my voucher is not shareable and should I want to keep my appointment I will have to pay £48. I checked my voucher and it does not say I am unable to share.
The owners are arguing in a very unpleasant way that it is my own fault and that it would have stated this when I purchased a year ago. However it does not say this on my voucher. They sent me an edited screenshot of their terms and conditions which does not align with the information I have.
I have only tried to use the two floats I have left on my voucher.
The price of this offer has since increased and the new voucher does state it is not shareable, which was not the case when I purchased.
I get it, why would they honour something that is giving them no money now but which they happily took a year ago. I feel so let down and the owners have made it clear I’m unwelcome to return so I have lost £50 which I don’t have to lose.
Absolutely gutted.
翻译：我在 2023 年 7 月以介绍性优惠购买了三次单人漂浮。
我在 2023 年 8 月使用了一次漂浮。我意识到我还有两次漂浮可以兑换，而且我的代金券即将到期，所以我决定下周为我和妈妈预订一次。作为一个单身妈妈，我很少能为她做到这一点。
我诚实地使用他们的系统预订了两次漂浮，输入了我和我妈妈的详细信息 - 他们接受了。
然后我收到了店主的电子邮件，说我的代金券不可共享，如果我想保留我的预约，我将不得不支付 48 英镑。我检查了我的代金券，上面没有说我无法分享。
店主以一种非常不愉快的方式争辩说这是我自己的错，一年前我购买时就会说明这一点。但是我的代金券上没有写这个。他们给我发了一张经过编辑的条款和条件截图，与我掌握的信息不符。
我只尝试使用优惠券上剩下的两个浮点数。
此优惠的价格已经上涨，新优惠券确实表明它不可共享，而我购买时并非如此。
我明白了，为什么他们会兑现现在不给他们钱的东西，而一年前他们却很高兴地接受了。我感到非常失望，店主明确表示不欢迎我回来，所以我损失了 50 英镑，而我本不必损失这些钱。
非常沮丧。
我在 2023 年 8 月使用了一次漂浮。我意识到我还有两次漂浮可以兑换，而且我的代金券即将到期，所以我决定下周为我和妈妈预订一次。作为一个单身妈妈，我很少能为她做到这一点。
我诚实地使用他们的系统预订了两次漂浮，输入了我和我妈妈的详细信息 - 他们接受了。
然后我收到了店主的电子邮件，说我的代金券不可共享，如果我想保留我的预约，我将不得不支付 48 英镑。我检查了我的代金券，上面没有说我无法分享。
店主以一种非常不愉快的方式争辩说这是我自己的错，一年前我购买时就会说明这一点。但是我的代金券上没有写这个。他们给我发了一张经过编辑的条款和条件截图，与我掌握的信息不符。
我只尝试使用优惠券上剩下的两个浮点数。
此优惠的价格已经上涨，新优惠券确实表明它不可共享，而我购买时并非如此。
我明白了，为什么他们会兑现现在不给他们钱的东西，而一年前他们却很高兴地接受了。我感到非常失望，店主明确表示不欢迎我回来，所以我损失了 50 英镑，而我本不必损失这些钱。
非常沮丧。
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