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A distinct lack of customer service
Ezina Spa的点评
点评：Upon some friends gifting us a couple of half-day spa vouchers as a wedding present in July 2022 we were excited to attend the spa as we've been a couple of times previously and had a relaxing experience. We booked in via email at the end April 2023 for a visit to the spa in June 2023. On 6th June we dug out our vouchers to take with us and noticed that they're (surprisingly) only valid for six months. I immediately called Ezina to explain the situation and unfortunately they'd actually failed to book us in on 10th June (despite the email confirmation). I was hoping we'd then be able to use the expired vouchers (under a year old at this point) due to the mishap on their part. Ezina told us that we could utilise one of the expired vouchers, which I accepted as my pregnant wife was looking forward to her pregnancy massage, and I didn't want any conflict. Unfortunately however, Ezina wanted to charge me the new price for the half-day spa rather than the price at the time when we made the booking, which was considerably more expensive. At this point I was unwilling to pay the additional as our friends had already spent their hard earned money on the vouchers (c£150.00) and we were then expected to pay a further £120.00, totalling £270.00 for a half spa day. Spa's are meant to be a relaxing experience (the first few words on Ezina's actual website are "relax and unwind") but by this point there was no relaxing in site. Now with a 8 and a half month pregnant wife and no pregnancy massage in site, with no time to book a new one in with any other spa we have been left very disappointed. A wedding gift from a friend wasted and their hard earned money lost.
If you are planning on using the spa, whilst we've previously had good experiences whilst there, I would certainly avoid purchasing any gift vouchers (six months is extremely short) and unfortunately the customer service has left a lot to be desired.
Overall, a very poor experience with a distinct lack of customer service. Turns out the customer is not always right!
If you are planning on using the spa, whilst we've previously had good experiences whilst there, I would certainly avoid purchasing any gift vouchers (six months is extremely short) and unfortunately the customer service has left a lot to be desired.
Overall, a very poor experience with a distinct lack of customer service. Turns out the customer is not always right!
翻译：2022 年 7 月，一些朋友送给我们几张半天水疗券作为结婚礼物，我们很高兴能参加水疗中心，因为我们之前已经去过几次，并获得了轻松的体验。我们于 2023 年 4 月底通过电子邮件预订了 2023 年 6 月去水疗中心的费用。6 月 6 日，我们拿出优惠券随身携带，并发现它们（令人惊讶）仅在六个月内有效。我立即打电话给 Ezina 解释情况，不幸的是他们实际上未能在 6 月 10 日为我们预订（尽管有电子邮件确认）。由于他们的不幸，我希望我们能够使用过期的优惠券（此时还不到一年）。 Ezina 告诉我们，我们可以使用其中一张过期的优惠券，我接受了它，因为我怀孕的妻子正在期待她的怀孕按摩，而且我不希望发生任何冲突。然而不幸的是，Ezina 想要向我收取半天水疗的新价格，而不是我们预订时的价格，后者要贵得多。此时我不愿意支付额外费用，因为我们的朋友已经把辛苦赚来的钱花在了代金券上（约 150.00 英镑），然后我们还需要再支付 120.00 英镑，半天水疗总共 270.00 英镑。水疗中心的目的是一种放松的体验（Ezina 实际网站上的前几个词是“放松和放松”），但此时网站上还没有放松的感觉。现在，我的妻子怀孕了 8 个半月，现场没有怀孕按摩，也没有时间在任何其他水疗中心预订新的按摩服务，我们感到非常失望。朋友送的结婚礼物被浪费了，辛苦赚来的钱也白白浪费了。
如果您打算使用水疗中心，虽然我们之前在那里有过很好的体验，但我肯定会避免购买任何礼券（六个月非常短），不幸的是，客户服务还有很多不足之处。
总的来说，这是一次非常糟糕的体验，明显缺乏客户服务。事实证明，顾客并不总是对的！
如果您打算使用水疗中心，虽然我们之前在那里有过很好的体验，但我肯定会避免购买任何礼券（六个月非常短），不幸的是，客户服务还有很多不足之处。
总的来说，这是一次非常糟糕的体验，明显缺乏客户服务。事实证明，顾客并不总是对的！
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