点评:I booked tickets for Wicked via there website for my wife and daughter, unfortunately my daughter was taken ill. Not a problem thought me I've two and a half hours to cancel, I will cancel and rebook for another day. I went back on the website to do this I followed the instructions on the website but due to issues with there website I was unable to cancel. I emailed Customer services via the address on the web page. I then received a email back telling me that the email address on the website that I had just used is no longer monitored? I followed the new process only to be told I was to late to cancel. When I started to cancel I had lots of time and due to ISSUES WITH THERE WEBSITE time went by and now they would not refund me. I feel that they are unprofessional and that I was ripped off, I will not be using them in the future. So don't waste your money book with the competitors.
翻译:我通过他们的网站为我的妻子和女儿预订了《魔法坏女巫》的票,不幸的是我的女儿病了。没关系,我有两个半小时的时间取消,我会取消并重新预订另一天的票。我回到网站上进行此操作,我按照网站上的说明进行操作,但由于网站出现问题,我无法取消。我通过网页上的地址给客服发了电子邮件。然后我收到一封电子邮件,告诉我我刚刚使用的网站上的电子邮件地址不再受监控?我按照新的流程操作,却被告知我取消得太晚了。当我开始取消时,我有很多时间,但由于网站出现问题,时间一分一秒地过去了,现在他们不肯给我退款。我觉得他们不专业,我被骗了,我以后不会再使用他们的服务了。所以不要把你的钱浪费在竞争对手身上。