旅行
账户
mahyarnmt
Unprofessional and Disorganised Experience
Watson's Mountain Country Trail Rides - Day Tours的点评
点评：What a disappointing and poorly managed experience. We usually go with Uncle Nev's Horse Rides, which is closer to Melbourne and consistently offers a great time. Unfortunately, trying Watson’s Trail Rides was a mistake. The ride, scheduled to start at 1:30 pm, didn’t begin until 2:15 pm, which was OK but sign of disorganisation. With over 20 people in the group and only four staff members, it was clear they were overwhelmed and unprepared to manage such a large number of riders.
The leader of the ride (I don't recall name of the lady) seemed stressed and agitated, often shouting, which created a tense atmosphere. She struggled to manage both the group and her team effectively, even needing to remind a staff member at the start to stay with the group—a worrying indication of disorganisation. It was evident that groups larger than 5-6 people are beyond their capacity. The ride felt rushed, with no proper breaks, and we didn’t return until around 6:00 pm, well past the scheduled finish of 4:30 pm.
For a smooth and enjoyable horse-riding experience, I would strongly recommend Uncle Nev’s Horse Rides instead. Their staff are professional, polite, and well-trained. While the leader at Watson’s Trail Rides did apologise at the end and cited safety concerns, the chaotic approach and lack of manner were disappointing. If safety and customer experience cannot be assured, they need to rethink their business model and focus on improving their organisation and staff training.
The leader of the ride (I don't recall name of the lady) seemed stressed and agitated, often shouting, which created a tense atmosphere. She struggled to manage both the group and her team effectively, even needing to remind a staff member at the start to stay with the group—a worrying indication of disorganisation. It was evident that groups larger than 5-6 people are beyond their capacity. The ride felt rushed, with no proper breaks, and we didn’t return until around 6:00 pm, well past the scheduled finish of 4:30 pm.
For a smooth and enjoyable horse-riding experience, I would strongly recommend Uncle Nev’s Horse Rides instead. Their staff are professional, polite, and well-trained. While the leader at Watson’s Trail Rides did apologise at the end and cited safety concerns, the chaotic approach and lack of manner were disappointing. If safety and customer experience cannot be assured, they need to rethink their business model and focus on improving their organisation and staff training.
翻译：真是令人失望且管理不善的体验。我们通常会选择 Uncle Nev's Horse Rides，它离墨尔本更近，而且一直提供很棒的体验。不幸的是，尝试 Watson’s Trail Rides 是一个错误。骑行原定于下午 1:30 开始，但直到下午 2:15 才开始，这还不错，但却是混乱的迹象。团队中有 20 多人，只有 4 名工作人员，很明显他们不堪重负，没有准备好管理如此多的骑手。
骑行领队（我不记得那位女士的名字了）似乎压力很大，很焦躁，经常大喊大叫，这造成了紧张的气氛。她很难有效地管理团队和她的团队，甚至需要在开始时提醒一名工作人员与团队保持一致——这是一个令人担忧的混乱迹象。很明显，超过 5-6 人的团体超出了他们的容量。骑马过程感觉很匆忙，没有适当的休息，我们直到下午 6:00 左右才回来，远远超过了预定的下午 4:30 结束时间。
为了获得顺畅而愉快的骑马体验，我强烈推荐 Uncle Nev’s Horse Rides。他们的员工专业、礼貌且训练有素。虽然 Watson’s Trail Rides 的负责人在最后道歉并提到了安全问题，但混乱的方式和缺乏礼貌令人失望。如果无法保证安全和客户体验，他们需要重新考虑他们的商业模式，并专注于改善他们的组织和员工培训。
骑行领队（我不记得那位女士的名字了）似乎压力很大，很焦躁，经常大喊大叫，这造成了紧张的气氛。她很难有效地管理团队和她的团队，甚至需要在开始时提醒一名工作人员与团队保持一致——这是一个令人担忧的混乱迹象。很明显，超过 5-6 人的团体超出了他们的容量。骑马过程感觉很匆忙，没有适当的休息，我们直到下午 6:00 左右才回来，远远超过了预定的下午 4:30 结束时间。
为了获得顺畅而愉快的骑马体验，我强烈推荐 Uncle Nev’s Horse Rides。他们的员工专业、礼貌且训练有素。虽然 Watson’s Trail Rides 的负责人在最后道歉并提到了安全问题，但混乱的方式和缺乏礼貌令人失望。如果无法保证安全和客户体验，他们需要重新考虑他们的商业模式，并专注于改善他们的组织和员工培训。
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