点评:We had booked a 2 hour romantic package on the occasion of our wedding anniversary.
We were unfortunately late to our appointment due to unforeseen circumstances which therefore impacted the next appointment for their guest. Bella informed us about this and offered to compensate by means of a complementary session which we had to politely decline as this was not his fault at all.
In order to make up for the inconvenience, he went out of his way to offer us a discount on the package and while leaving, he even gifted us a token of appreciation which we thought was so kind and thoughtful.
By far one of the best customer service I have ever received. Bella truly went out of his way to ensure we have a lovely time at Senses Spa.
The services we availed were the body scrub and a body massage- both of which were superbly done. We did not have the time to do the body polish unfortunately. This was followed by a lovely set up in the jacuzzi along with a bottle of sparkling wine, fruits and canapés.
Overall, in spite of the hiccup, we had a memorable time.
10/10 would highly recommend
翻译:我们在结婚纪念日之际预订了 2 小时的浪漫套餐。
不幸的是,由于不可预见的情况,我们的约会迟到了,因此影响了他们客人的下一次约会。贝拉将此事告知我们,并提出通过补充会议作为补偿,我们不得不礼貌地拒绝,因为这根本不是他的错。
为了弥补不便,他特意为我们提供了包裹折扣,并在离开时还赠送了我们一份感谢信,我们认为这是非常亲切和周到的。
到目前为止,这是我收到的最好的客户服务之一。 Bella 真的竭尽全力确保我们在 Senses Spa 度过愉快的时光。
我们使用的服务是身体磨砂和身体按摩——两者都做得非常好。不幸的是,我们没有时间做身体抛光。随后在按摩浴缸中布置了一个可爱的设施,还有一瓶起泡酒、水果和开胃菜。
总的来说,尽管有小插曲,但我们度过了一段难忘的时光。
10/10 强烈推荐