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Alyssa H
PLEASE READ BEFORE BOOKING — VERY DISAPPOINTED WITH BMW PERFORMANCE CENTER
The Ultimate Driving Museum的点评
点评：PLEASE READ BEFORE BOOKING — VERY DISAPPOINTED WITH BMW PERFORMANCE CENTER
My husband and I ordered a 2025 M2 and added the Performance M School experience to the vehicle purchase. Since he wanted me to join him, I called and added myself to attend the same class.
Shortly before our scheduled date, we learned that a hurricane was expected to hit the area. We understood the policy stating that classes run “rain or shine.” My husband, who is an experienced driver, still chose to attend despite the weather. However, as someone less experienced, I decided to cancel my participation for safety reasons.
When we arrived that day, I spoke directly with the Operations Manager, Front Desk Attendant, and several instructors (names available if needed). Every person I spoke with assured me that I would receive a refund without issue, especially since I was present and prepared to drive if needed. Based on their word, I left my cancellation in place.
Days later, after repeated follow-ups with the Coordinator, Front Desk, and Operations Manager, I was informed that I would not receive a refund due to their “14-day cancellation policy.” This was shocking and extremely disappointing given that I was personally reassured by multiple staff members that I would be refunded.
For a program that costs $2,000 for a single day, this experience has been unacceptable. I feel completely misled by the staff and the lack of accountability from the BMW Performance Center.
BE WARNED: If you need to cancel for any reason, even with advance notice and direct assurances from staff, do not expect a refund. What should have been an exciting and premium experience turned into a frustrating and disappointing ordeal.
My husband and I ordered a 2025 M2 and added the Performance M School experience to the vehicle purchase. Since he wanted me to join him, I called and added myself to attend the same class.
Shortly before our scheduled date, we learned that a hurricane was expected to hit the area. We understood the policy stating that classes run “rain or shine.” My husband, who is an experienced driver, still chose to attend despite the weather. However, as someone less experienced, I decided to cancel my participation for safety reasons.
When we arrived that day, I spoke directly with the Operations Manager, Front Desk Attendant, and several instructors (names available if needed). Every person I spoke with assured me that I would receive a refund without issue, especially since I was present and prepared to drive if needed. Based on their word, I left my cancellation in place.
Days later, after repeated follow-ups with the Coordinator, Front Desk, and Operations Manager, I was informed that I would not receive a refund due to their “14-day cancellation policy.” This was shocking and extremely disappointing given that I was personally reassured by multiple staff members that I would be refunded.
For a program that costs $2,000 for a single day, this experience has been unacceptable. I feel completely misled by the staff and the lack of accountability from the BMW Performance Center.
BE WARNED: If you need to cancel for any reason, even with advance notice and direct assurances from staff, do not expect a refund. What should have been an exciting and premium experience turned into a frustrating and disappointing ordeal.
翻译：预订前请阅读——对宝马性能中心非常失望
我和丈夫订购了一辆2025款的宝马M2，并在购车时添加了M性能中心的体验课程。因为他想让我一起去，所以我打电话过去，也加了名，想参加同一门课程。
就在我们预定日期前不久，我们得知预计该地区将遭遇飓风。我们理解课程“风雨无阻”的规定。我丈夫是一位经验丰富的司机，尽管天气不好，他仍然选择参加。然而，由于经验不足，出于安全考虑，我决定取消课程。
当天到达后，我直接与运营经理、前台服务员和几位教练（如有需要，可提供姓名）进行了交谈。每位与我交谈的人都向我保证，我可以毫无问题地获得退款，尤其是在我当时在场并准备好在需要时驾驶的情况下。根据他们的说法，我保留了取消预订的权利。
几天后，在与协调员、前台和运营经理反复沟通后，我被告知由于他们的“14天取消政策”，我无法获得退款。这真是令人震惊和失望，因为之前多位工作人员曾亲自向我保证会退款。
对于一个单日收费2000美元的项目来说，这样的体验简直令人无法接受。我感觉自己完全被工作人员误导了，宝马性能中心也缺乏问责制。
请注意：如果您因任何原因需要取消，即使提前通知并得到工作人员的直接保证，也不要指望退款。原本应该令人兴奋和优质的体验，却变成了一场令人沮丧和失望的折磨。
我和丈夫订购了一辆2025款的宝马M2，并在购车时添加了M性能中心的体验课程。因为他想让我一起去，所以我打电话过去，也加了名，想参加同一门课程。
就在我们预定日期前不久，我们得知预计该地区将遭遇飓风。我们理解课程“风雨无阻”的规定。我丈夫是一位经验丰富的司机，尽管天气不好，他仍然选择参加。然而，由于经验不足，出于安全考虑，我决定取消课程。
当天到达后，我直接与运营经理、前台服务员和几位教练（如有需要，可提供姓名）进行了交谈。每位与我交谈的人都向我保证，我可以毫无问题地获得退款，尤其是在我当时在场并准备好在需要时驾驶的情况下。根据他们的说法，我保留了取消预订的权利。
几天后，在与协调员、前台和运营经理反复沟通后，我被告知由于他们的“14天取消政策”，我无法获得退款。这真是令人震惊和失望，因为之前多位工作人员曾亲自向我保证会退款。
对于一个单日收费2000美元的项目来说，这样的体验简直令人无法接受。我感觉自己完全被工作人员误导了，宝马性能中心也缺乏问责制。
请注意：如果您因任何原因需要取消，即使提前通知并得到工作人员的直接保证，也不要指望退款。原本应该令人兴奋和优质的体验，却变成了一场令人沮丧和失望的折磨。
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