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Healing Should Start with Humanity - Integrity Matters — Especially in Moments Like This
Vikara Wellness Retreats & Holistic Health的点评
点评：My mother had been so excited about attending this retreat. She saw it as an opportunity to heal from past trauma and had paid a $500 USD deposit in good faith. Unfortunately, before her scheduled trip, she experienced a terrible accident — breaking four ribs and suffering a partially collapsed lung. Her doctors have made it clear she is unable to travel or fly for the foreseeable future.
Despite providing medical documentation, the retreat refused to refund her deposit. They offered to extend her credit to 2026, but for someone recovering from a serious medical injury, that “solution” doesn’t show much compassion or integrity.
What’s most disappointing is that this retreat promotes itself as a space for healing, empathy, and emotional well-being — yet when faced with a real-life situation that required those exact values, the response was rigid and transactional.
I’m sharing this because I want others to be aware of how the retreat handles genuine emergencies. True integrity isn’t about branding or messaging; it’s about how people are treated when circumstances are beyond their control. I truly hope this organization reconsiders how it responds to vulnerable guests in the future.
Despite providing medical documentation, the retreat refused to refund her deposit. They offered to extend her credit to 2026, but for someone recovering from a serious medical injury, that “solution” doesn’t show much compassion or integrity.
What’s most disappointing is that this retreat promotes itself as a space for healing, empathy, and emotional well-being — yet when faced with a real-life situation that required those exact values, the response was rigid and transactional.
I’m sharing this because I want others to be aware of how the retreat handles genuine emergencies. True integrity isn’t about branding or messaging; it’s about how people are treated when circumstances are beyond their control. I truly hope this organization reconsiders how it responds to vulnerable guests in the future.
翻译：我母亲对参加这次静修会非常兴奋。她认为这是一个治愈过去创伤的机会，并诚意支付了500美元的定金。不幸的是，在她预定的行程开始前，她遭遇了一场可怕的事故——四根肋骨断裂，肺部部分塌陷。她的医生明确表示，在可预见的未来，她无法旅行或飞行。
尽管提供了医疗证明，但静修会拒绝退还她的定金。他们提出将她的信用额度延长至2026年，但对于一个正在从严重医疗伤害中恢复的人来说，这种“解决方案”并没有展现出多少同情心和正直。
最令人失望的是，这个静修会将自己宣传为一个疗愈、共情和情感健康的空间——然而，当面对需要这些价值观的现实情况时，他们的回应却僵化且敷衍。
我分享这些，是因为我想让其他人了解静修会如何处理真正的紧急情况。真正的正直不在于品牌宣传或信息传递；而在于当情况超出他们的控制范围时，人们会如何被对待。我真心希望该组织能够重新考虑未来如何应对弱势客人。
尽管提供了医疗证明，但静修会拒绝退还她的定金。他们提出将她的信用额度延长至2026年，但对于一个正在从严重医疗伤害中恢复的人来说，这种“解决方案”并没有展现出多少同情心和正直。
最令人失望的是，这个静修会将自己宣传为一个疗愈、共情和情感健康的空间——然而，当面对需要这些价值观的现实情况时，他们的回应却僵化且敷衍。
我分享这些，是因为我想让其他人了解静修会如何处理真正的紧急情况。真正的正直不在于品牌宣传或信息传递；而在于当情况超出他们的控制范围时，人们会如何被对待。我真心希望该组织能够重新考虑未来如何应对弱势客人。
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