点评:This was the worst experience ever at a team sport Venue. I have attended several very good team sport venues in the past and sadly this was not one of them. On arrival. We were left outside of the building. The doors were locked although there were people present? We waited for 20 minutes to be able to gain access to the building . we were told that the doors must’ve somehow locked There’s themselves in the last 20 minutes!! Meaning that we were then late for our sessions we were rushed through check-in rushed through the safety briefing and rushed to get onto Track side so we then stop the rest of the day from running late. once on track. It became very clear that the staff lacked experienced and did not know what they were doing. The session was dangerous the staff very rude. when we complained to the area manager who happened to be on site that day we were told the staff members were new and needed training if they needed training why were they left unsupervised trackside in charge of peoples safety?
There were far too many carts on the track at one time the track it self was very bumpy very unstable and very unsafe this forced some of our party to end their session early. We raised these concerns to the area manager who refused to do anything about this and said that we had been rude. This is totally unacceptable ,I asked to make an official complaint. I was told that there was no complaints procedure in place and that as she was the area manager, there was nothing I could do about it!! my advice to you would be to avoid this track at all costs.
翻译:这是在团队运动场馆经历过的最糟糕的一次。我以前去过几个很棒的团队运动场馆,但很遗憾这不是其中之一。到达后,我们被留在了场馆外面。门锁着,虽然有人在场?我们等了20分钟才得以进入场馆。我们被告知门一定是以某种方式锁上了。他们自己在最后20分钟!!这意味着我们迟到了。我们被匆匆带去办理登机手续,匆匆带去安全简报,匆匆带去赛道边,这样我们就不会再迟到了。一旦上了赛道,很明显,工作人员缺乏经验,也不知道自己在做什么。训练很危险,工作人员非常粗鲁。当我们向当天碰巧在现场的区域经理投诉时,我们被告知工作人员是新来的,需要培训,如果他们需要培训,为什么让他们独自留在赛道边负责人们的安全?
赛道上一度停满了太多的车,赛道本身也非常颠簸,非常不稳定,非常不安全,这迫使我们团队中的一些人提前结束了比赛。我们向区域经理反映了这些担忧,但她拒绝采取任何措施,并说我们太粗鲁了。这完全不可接受,我要求正式投诉。但我被告知没有投诉程序,而且她是区域经理,我对此无能为力!!我建议你无论如何都不要去这条赛道。