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Yohan P
Beautiful restaurant with outstanding service and great food & beverages
Mlesna Tea Castle的点评
点评：My wife and I stopped over for B'fast and we had an unfortunate incident with our vehicle and ended up being there from 8.30am till 11pm until the vehicle was repaired. Throughout this very worrying & stressful time the Manager Navin and steward Nishantha were simply outstanding in delivering first class customer service. Navin put us at ease making us comfortable at the premises and taking over the responsibility to sort things out for us and arranged for a mechanic to come over and get the necessary repair done. He showed outstanding customer care and concern and constantly checked on our well being and also kept checking on the repair progress. Despite the restaurant closure time they stayed with us till late in the night until the vehicle repair was completed and we left the premises at 11pm. Even thereafter Navin called us twice to check on our safe arrival to Nuwara Eliya. Having worked for over 3 decades in the Tourism & Leisure sector the service we experienced was simply outstanding, one which will always be top class for us. A sincere thank you Navin and Nishantha and well done to the leadership team of Mlesna.
As mentioned in many reviews, the overall ambience, the view of St.Clair water fall, tea plantation and the architectural beauty of the castle is truly wonderful. We had the beef burger which was so good that on our return journey to say thank you to the team once again we decided to have that beef burger again. Also the chocolate cake is awesome. As always the ginger tea with kitul jaggery is fabulous. That jaggery is super! The tea center and sales outlet is great for those tea lovers and you are sure to get something for your taste buds.
Great value for money and the quality of the food & beverage served is top class.
As mentioned in many reviews, the overall ambience, the view of St.Clair water fall, tea plantation and the architectural beauty of the castle is truly wonderful. We had the beef burger which was so good that on our return journey to say thank you to the team once again we decided to have that beef burger again. Also the chocolate cake is awesome. As always the ginger tea with kitul jaggery is fabulous. That jaggery is super! The tea center and sales outlet is great for those tea lovers and you are sure to get something for your taste buds.
Great value for money and the quality of the food & beverage served is top class.
翻译：我和妻子在酒店吃早餐，不幸我们的车出了点小故障，我们从早上8点半一直待到晚上11点，直到车修好。在这段令人担忧和紧张的时光里，经理Navin和乘务员Nishantha为我们提供了一流的客户服务，表现得非常出色。Navin让我们安心，让我们在酒店里感到舒适，并主动负责解决问题，还安排了一位机械师过来完成必要的维修。他展现了卓越的客户服务和关怀，不断关心我们的状况，并持续关注维修进度。尽管当时是餐厅关门的时间，他们仍然陪我们到深夜，直到车辆维修完毕，我们于晚上11点离开酒店。之后，Navin还给我们打了两次电话，确认我们是否安全抵达努沃勒埃利耶。在旅游休闲行业工作了30多年，我们体验到的服务非常出色，这对我们来说永远是顶级的。真心感谢 Navin 和 Nishantha，也祝贺 Mlesna 的领导团队。
正如许多评论所说，整体氛围、圣克莱尔瀑布的景色、茶园以及城堡的建筑之美都令人叹为观止。我们点了牛肉汉堡，味道好极了，回程时为了再次感谢团队，我们决定再来一份。巧克力蛋糕也很棒。一如既往，基图尔棕榈糖姜茶也非常棒。棕榈糖简直太棒了！茶叶中心和销售点非常适合茶爱好者，您一定能找到满足味蕾的美味。
物超所值，餐饮品质一流。
正如许多评论所说，整体氛围、圣克莱尔瀑布的景色、茶园以及城堡的建筑之美都令人叹为观止。我们点了牛肉汉堡，味道好极了，回程时为了再次感谢团队，我们决定再来一份。巧克力蛋糕也很棒。一如既往，基图尔棕榈糖姜茶也非常棒。棕榈糖简直太棒了！茶叶中心和销售点非常适合茶爱好者，您一定能找到满足味蕾的美味。
物超所值，餐饮品质一流。
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