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2 disappointing experiences in 1 week.
Tiny Town Chesterfield的点评
点评：I brought my 1 year old here on a Wednesday, the place was brill, great sensory room and was lovely and quiet. I went to the till to order a drink and some cake, the woman behind the register was unfortunately very rude. She didn't once say hello and when it was ready to pay she just pointed at the card machine and didn't say a word. I tapped my card and she just started to walk away. I had to ask 'did that go through?' To which she responded 'yes'. No "thank you" or "enjoy".
Throughout the time we were there I noticed the same woman just hunched over the till staring at the parents and children. All very strange and poor customer service.
I decided to come back on Sunday as my little boy enjoyed the sensory room so much the first time, and I had no issues with the actual centre at all. When i arrived, I was checked in and noticed straight away that the sensory room had a gate in front of it... I had to ask the lady at the front why we couldn't go in this room to which she responded that it was 'closed'. I explained this was the whole reason we had come for the 2nd time (we live 20 minutes away and the Anston Tiny Town is only a 2 minute walk away from us but this Tiny Town is much more catered for babies) no apology or reasoning as to why this specific room was closed. Very disappointing. Could this not have appeared on your Facebook before I booked? Or even an apology and offer to rebook?
Such a shame and I won't be returning now due to these issues. I feel the facilities and staff are much better in other play areas.
Throughout the time we were there I noticed the same woman just hunched over the till staring at the parents and children. All very strange and poor customer service.
I decided to come back on Sunday as my little boy enjoyed the sensory room so much the first time, and I had no issues with the actual centre at all. When i arrived, I was checked in and noticed straight away that the sensory room had a gate in front of it... I had to ask the lady at the front why we couldn't go in this room to which she responded that it was 'closed'. I explained this was the whole reason we had come for the 2nd time (we live 20 minutes away and the Anston Tiny Town is only a 2 minute walk away from us but this Tiny Town is much more catered for babies) no apology or reasoning as to why this specific room was closed. Very disappointing. Could this not have appeared on your Facebook before I booked? Or even an apology and offer to rebook?
Such a shame and I won't be returning now due to these issues. I feel the facilities and staff are much better in other play areas.
翻译：我周三带我一岁的孩子来这里，那里棒极了，感官室很棒，环境安静舒适。我去收银台点了一杯饮料和一些蛋糕，可惜收银台后面的女士非常粗鲁。她一次都没打招呼，付款的时候只是指着刷卡机，一句话也没说。我刷了卡，她就直接走开了。我不得不问她“付款成功了吗？”她回答说“是的”，没有说“谢谢”或“请享用”。
我们在那里的时候，我注意到同一个女士一直弓着身子盯着收银台，盯着家长和孩子们。一切都很奇怪，客户服务也很差。
我决定周日再来，因为我的小儿子第一次来感官室就很喜欢，而且我对这个中心本身也完全没有意见。我到达后办理了入住手续，马上就发现感官室前面有个门……我不得不问前台的女士为什么我们不能进这个房间，她回答说房间“关闭了”。我解释说这就是我们第二次来的原因（我们住在20分钟路程之外，安斯顿小镇离我们只有2分钟的步行路程，但这个小镇更适合婴儿），没有道歉或解释为什么这个特定的房间关闭。非常失望。难道在我预订之前你们的Facebook上就没有出现这种情况吗？或者道歉并建议重新预订？
真遗憾，由于这些问题，我现在不会再来了。我觉得其他游乐区的设施和工作人员要好得多。
我们在那里的时候，我注意到同一个女士一直弓着身子盯着收银台，盯着家长和孩子们。一切都很奇怪，客户服务也很差。
我决定周日再来，因为我的小儿子第一次来感官室就很喜欢，而且我对这个中心本身也完全没有意见。我到达后办理了入住手续，马上就发现感官室前面有个门……我不得不问前台的女士为什么我们不能进这个房间，她回答说房间“关闭了”。我解释说这就是我们第二次来的原因（我们住在20分钟路程之外，安斯顿小镇离我们只有2分钟的步行路程，但这个小镇更适合婴儿），没有道歉或解释为什么这个特定的房间关闭。非常失望。难道在我预订之前你们的Facebook上就没有出现这种情况吗？或者道歉并建议重新预订？
真遗憾，由于这些问题，我现在不会再来了。我觉得其他游乐区的设施和工作人员要好得多。
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