点评:I have experience 7 previous coach tours (none with Insight) and as Insight was the only company offering Swiss tours at a time I wanted, I purchased their tour "Magical Switzerland" This Tour seemed doomed from the start starting with rescheduling the start date 60 days prior to advertised start date. Regularly changing the itinerary from the advertised itinerary even when the tour was in progress. Treating some passengers different to other passengers, and the most arrogant tour guide I have ever experienced.
Whilst the scenery was stunning the organization of the tour and the (above-described guide) made this a tour I would rather forget.
I accept that one bad experience should not tarnish a whole company, but I would be reluctant to book another Insight tour.
On expressing my concerns to Insight management, I they replied with what could only be described as "the most politest PR brush-off that could be written for a PR textbook.
翻译:我之前参加过7次长途汽车旅行(没有一次是Insight的),由于Insight是唯一一家提供我指定时间瑞士游的公司,所以我购买了他们的“魔幻瑞士”行程。这次旅行从一开始就注定要失败,首先是提前60天重新安排行程,比官方公布的出发日期提前了。即使旅行正在进行中,他们也经常更改行程安排,甚至对某些乘客区别对待,而且导游是我见过的最傲慢的。
虽然风景很美,但这次旅行的组织和(上面描述的导游)让我宁愿忘记这次旅行。
我承认一次不愉快的经历不应该玷污整个公司,但我绝对不会再预订Insight的旅行了。
当我向Insight管理层表达我的担忧时,他们的回复只能被描述为“公关教科书里最礼貌的敷衍了事”。