点评:AWFUL COMPANY. We have been using this company for a few years and things just keep getting worse. Last year they forgot our paddles, costing us several hours on the river. And this year, they canceled on us due to high water from storms and REFUSED to refund us our money because we didn’t purchase the “cancellation policy”. But we didn't cancel, they canceled on us due to unforeseen weather. They were incredibly rude about the situation, and putting the burden of uncertainty on the customer is a scummy practice. Basically told them they can make things right and refund our money and we will remain returning customers as we have been, and they told us to pound sand. Never going here again, and I highly recommend using literally any other company than these slimy weasels.
翻译:糟糕的公司。我们已经使用这家公司几年了,情况却越来越糟。去年他们忘了我们的桨,让我们在河上浪费了几个小时。今年,他们因为暴风雨导致水位过高而取消了我们的行程,并拒绝退还我们的钱,因为我们没有购买“取消政策”。但是我们并没有取消,他们是因为不可预见的天气而取消了我们的行程。他们对这种情况非常粗鲁,把不确定性的负担强加给客户是一种卑鄙的做法。基本上告诉他们他们可以纠正问题并退还我们的钱,我们会像以前一样继续成为回头客,但他们却让我们滚蛋。再也不会来这里了,我强烈建议使用任何其他公司,而不是这些卑鄙的黄鼠狼。