旅行
账户
Ana L
Pleasant please but super bad customer service
Vipingo Ridge的点评
点评：I had mixed experience there. The place is gorgeous, peaceful and super lovely. You can see here and there some wild animals so super exciting for kids and adults. For kids you can book activities.
But I must say the customer service is pretty lame, as everyone there is super sleepy and super slow and not really reliable. We have visited the place a week ago. We arrived there on Monday morning and I have called at the hub for information, as I wanted to book some activities for my littles one. I’ve been told that I will be called later back from the person in charge for those activities. I have received that call on Wednesday afternoon 😅 Is a bit sad that we were pretty alone there so not much work for the staff and yet they can not good customer service and a pleasant experience.
The 2 restaurants there are super lovely and pretty cozy’s, the view from both (golf club and sundowner) is just amazing and breathtaking but again customer service is pretty bad.
The fried prowns that i have orders came in a white sauce that was not mentioned in the menue so unfortunately I didn’t not enjoy my prawns in a white cream sauce 😅 When I complained I have received a simple sorry.
Sundowner same thing. We were the only clients at the time. We ordered some pizza and one focaccia to go. One pizza supposed to be without peppers. I saw the chef collecting the peppers from the pizza at a point and the focaccia was a normal pizza dough without anything on top other than oil and rosemary. Unfortunately you can not take a well known dish and turn it in your own customized “focaccia”. That’s not how it works. I have called to complain about our “focaccia” and we’ve Been told, this is our pizza focaccia 🤣. I understand much about customer service but that place does not know how to deal with a unsatisfied customer and apparently the staff is not trained on that either. Mistakes are there to be made but the question is how will you handle them so that the client can still have a pleasant experience. So the place is super fancy and nice but bad and unreliable customer service and with the food we didn’t have luck either.
Amazing compliments to Susan Moses from Vipingo beach club. at least she understands how to offer a lovely experience to her clients. The food, prices and place were all perfect there.
But I must say the customer service is pretty lame, as everyone there is super sleepy and super slow and not really reliable. We have visited the place a week ago. We arrived there on Monday morning and I have called at the hub for information, as I wanted to book some activities for my littles one. I’ve been told that I will be called later back from the person in charge for those activities. I have received that call on Wednesday afternoon 😅 Is a bit sad that we were pretty alone there so not much work for the staff and yet they can not good customer service and a pleasant experience.
The 2 restaurants there are super lovely and pretty cozy’s, the view from both (golf club and sundowner) is just amazing and breathtaking but again customer service is pretty bad.
The fried prowns that i have orders came in a white sauce that was not mentioned in the menue so unfortunately I didn’t not enjoy my prawns in a white cream sauce 😅 When I complained I have received a simple sorry.
Sundowner same thing. We were the only clients at the time. We ordered some pizza and one focaccia to go. One pizza supposed to be without peppers. I saw the chef collecting the peppers from the pizza at a point and the focaccia was a normal pizza dough without anything on top other than oil and rosemary. Unfortunately you can not take a well known dish and turn it in your own customized “focaccia”. That’s not how it works. I have called to complain about our “focaccia” and we’ve Been told, this is our pizza focaccia 🤣. I understand much about customer service but that place does not know how to deal with a unsatisfied customer and apparently the staff is not trained on that either. Mistakes are there to be made but the question is how will you handle them so that the client can still have a pleasant experience. So the place is super fancy and nice but bad and unreliable customer service and with the food we didn’t have luck either.
Amazing compliments to Susan Moses from Vipingo beach club. at least she understands how to offer a lovely experience to her clients. The food, prices and place were all perfect there.
翻译：我在那里的体验好坏参半。这个地方非常美丽、宁静，而且非常可爱。你可以随处看到一些野生动物，所以对于孩子和大人来说都非常令人兴奋。你可以为孩子们预订活动。
但我必须说，客户服务非常糟糕，因为那里的每个人都非常困倦、非常慢，而且不太可靠。我们一周前去过那里。我们周一早上到达那里，我打电话给中心询问信息，因为我想为我的小家伙预订一些活动。我被告知，负责这些活动的人稍后会给我回电话。我是在周三下午接到那个电话的😅 有点难过，我们在那里很孤独，所以工作人员的工作量不大，但他们却不能提供良好的客户服务和愉快的体验。
那里的 2 家餐厅非常可爱，非常舒适，从两家餐厅（高尔夫俱乐部和日落）看到的景色都令人惊叹和叹为观止，但客户服务再次非常糟糕。
我点的炸虾配的是菜单上没有提到的白酱，所以很遗憾我没有享受到白奶油酱虾😅当我抱怨时，我只收到了一句简单的抱歉。Sundowner 也是一样。当时我们是唯一的顾客。我们点了一些披萨和一份意式面包外带。一份披萨应该不加辣椒。我看到厨师在某个时候从披萨上收集辣椒，而意式面包是普通的披萨面团，上面除了油和迷迭香之外没有任何其他东西。不幸的是，你不能拿一道著名的菜来制作你自己的定制“意式面包”。事情不是这样的。我打电话投诉我们的“意式面包”，我们被告知，这是我们的披萨意式面包🤣。我很了解客户服务，但那个地方不知道如何处理不满意的顾客，而且显然员工也没有接受过这方面的培训。错误是难免的，但问题是如何处理它们，以便客户仍然能有愉快的体验。所以这个地方非常豪华和漂亮，但客户服务糟糕且不可靠，食物也不太好。
非常感谢 Vipingo 海滩俱乐部的 Susan Moses。至少她知道如何为客户提供美好的体验。那里的食物、价格和地点都很完美。
但我必须说，客户服务非常糟糕，因为那里的每个人都非常困倦、非常慢，而且不太可靠。我们一周前去过那里。我们周一早上到达那里，我打电话给中心询问信息，因为我想为我的小家伙预订一些活动。我被告知，负责这些活动的人稍后会给我回电话。我是在周三下午接到那个电话的😅 有点难过，我们在那里很孤独，所以工作人员的工作量不大，但他们却不能提供良好的客户服务和愉快的体验。
那里的 2 家餐厅非常可爱，非常舒适，从两家餐厅（高尔夫俱乐部和日落）看到的景色都令人惊叹和叹为观止，但客户服务再次非常糟糕。
我点的炸虾配的是菜单上没有提到的白酱，所以很遗憾我没有享受到白奶油酱虾😅当我抱怨时，我只收到了一句简单的抱歉。Sundowner 也是一样。当时我们是唯一的顾客。我们点了一些披萨和一份意式面包外带。一份披萨应该不加辣椒。我看到厨师在某个时候从披萨上收集辣椒，而意式面包是普通的披萨面团，上面除了油和迷迭香之外没有任何其他东西。不幸的是，你不能拿一道著名的菜来制作你自己的定制“意式面包”。事情不是这样的。我打电话投诉我们的“意式面包”，我们被告知，这是我们的披萨意式面包🤣。我很了解客户服务，但那个地方不知道如何处理不满意的顾客，而且显然员工也没有接受过这方面的培训。错误是难免的，但问题是如何处理它们，以便客户仍然能有愉快的体验。所以这个地方非常豪华和漂亮，但客户服务糟糕且不可靠，食物也不太好。
非常感谢 Vipingo 海滩俱乐部的 Susan Moses。至少她知道如何为客户提供美好的体验。那里的食物、价格和地点都很完美。
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