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Jessica L
avoid this theatre
Florida Repertory Theatre的点评
点评：My husband purchased tickets to see Tuesday's at Maury for March 5th at 7 pm several weeks in advance. We arrived about five minutes late- due to unexpected traffic- and were immediately told by the box office manager, Steven Abatiello, that our seats had been resold. He offered no apology, no alternative seating, and no chance to speak with anyone else. He refused our entry, despite our full-price purchase weeks earlier. We tried reaching out that same day to Chris Verrill by email, and called their office several times, but heard nothing back until March 13th- eight days later- when we were told by their box office manager that they would issue no refund and only offered a verbal apology. We understand late arrivals happen, but there was no clear policy on this- online, on tickets, or at the door- and reselling seats without warning feels unfair. We've always enjoyed theater, but this has been the worst experience.
翻译：我丈夫提前几周购买了3月5日星期二晚上7点在莫里剧院上演的《星期二》的门票。由于意料之外的交通堵塞，我们迟到了大约五分钟。售票处经理史蒂文·阿巴蒂洛立即告知我们，我们的座位已被转售。他没有道歉，也没有提供其他座位，更没有给我们任何机会与其他工作人员沟通。尽管我们几周前就已全价购票，他仍然拒绝我们入场。当天我们就尝试通过电子邮件联系克里斯·维里尔，并多次致电剧院办公室，但直到3月13日——八天后——才收到回复。售票处经理告知我们，他们不会退款，只会口头道歉。我们理解迟到的情况时有发生，但无论是在线、票面还是现场，都没有明确的规定。在没有事先通知的情况下转售座位，这让我们感到非常不公平。我们一直都很喜欢戏剧，但这却是我们最糟糕的一次观剧体验。
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