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Yuliia P
Albertina is not a safe space for art lovers and queer people.
阿尔贝蒂娜博物馆的点评
点评：Unfortunately, I’ve had a very unpleasant experience at your museum on Saturday, June 21st 2025.
I will leave the exhibition part behind, although I can agree with other reviewers that entrance ticket is overpriced, there’s only a few paintings of famous artists (like Monet, Picasso and Klimt) worth seeing at the second floor, besides that part of 2nd floor had additional exhibition of some unknown photographer, part of first floor is palace rooms and another part was closed for reconstruction and there was no exhibition at -1 floor also. So if you came there specifically to see works of famous painters you’re paying 20 euros for half of the one floor only.
But the worst experience was your staff. I’ve bought ticket online so I went straight to the entrance. There was no queue, which was good, but your worker told me that my bag is too big and I need to leave it. I knew it wasn’t too big and agreed to leave it if she could measure it and prove that it’s bigger than allowed size. She said that she “just sees that’s it’s big”. There was an information that bags size 25x35 cm were allowed, and my bag fits those measurements. I’ll add photo of a bag I had with me that day with a measuring tape to prove I was right.
Of course at the museum no one had measuring tape or specialised metal box with maximum size (like ones at the airports) to check sizes of the bags properly and your worker “measured” my bag with that information card which was A4 format - and of course my bag was bigger than that card, because A4 format is 21x29,7cm, so she said it was “too wide” and immediately asked for another worker, and she agreed with her. I felted mocked in that moment, but didn’t want to ruin my museum experience and went to left my bag in a locker.
During the visit I saw a few women with much bigger bags than mine, so if you really have no big bag policy, you should apply this policy to everyone without exceptions. Or some visitors at your museum are more privileged than the other ones for some reason?
After I finished with exhibitions I went to a museum shop to buy some nice things for gifts, where I experienced another unpleasant situation. It was the end of the opening hours, around 17:45-17:50 and there was no sound or any other type of communication from personnel about museum closing (which I noticed in other museums, at least 30 minutes before closing there is communication from soundspeaker about closing so visitors know that they need to exit museum soon).
And your another worker - of course I don’t know her name, because your staff don’t have any badges, woman in glasses with dark hair below shoulder length, height around 165-170 cm came to me and said (firstly in German, which I don’t understand that shop is closing). I was on my way to the cashier already, but at the moment she came to me I was choosing between two pins with artists, and wanted to return one to the basket I took it from, in that moment she blocked my way and started yelling at me: “So you wanna buy it or return it?” I said that I would like to return one pin, she grabbed it from my hand and said “Then just give it to me, I’ll take it”. In that moment I said that she should talk nicer to customers and she looked at me with anger like she didn’t expect any reaction to her rudeness and started going after me to the cash desk.
After I payed I came to her and politely asked her name and said that I would like to leave a review about my experience in the museum, she looked at me with anger again and said: “Do you think you’re funny?” I don’t understood what she found funny about me wanting leaving a review, I thought I have a right for it as a visitor and it’s nothing wrong with that. I don’t know what was wrong from my side to ask about her name, because I don’t find anything wrong with having badge names on staff for better communication and I couldn’t find one on her. I said that she could’ve just said same things she said to me in a nicer way, and she yelled again: “And I’m saying, I am nice, you need to leave.” I repeated again that she’s not being nice to me right now. Maybe she used to yell at people and them telling her nothing in return and the fact I wanted to write a complaint insulted her somehow personally, I have no idea, but at exactly same moment she asked for another security staff came to me like I was some criminal in there, who actually was a little bit nicer to me than her. I asked why theirs colleague is speaking to me like that, and couldn’t communicate same things in a nicer way. They said that “We just need to close”. I said that I understand everything, but they should give a right to last customer in the shop to pay for the things not in a rush and not in that kind of environment. And after that they both went after me till I left the shop. So they literally were throwing me out of the shop. I left your museum shaking and crying, and your staff saw that and was very proud of themselves. What next, you’ll gonna put a gun on your visitor maybe? When your visitor ask normal regular questions, instead of communicating politely (which is part of their job, because if you didn’t know it before, your personele’s behaviour is the face of your museum to someone who visits you the first time), your workers just ask for more staff to make your visitor feel trapped, confused and threatened, and I’ll remind you, it happened to me twice: in the entrance and in the shop.
It looks very absurdish and funny how you put everywhere Pride flags and how you screaming in your socials about tolerance, but cannot teach your staff about basic politeness when they’re talking to people who came there to spent money and enjoy art. Your price policy is your own business of course, but 20€ for ticket is not affordable for everyone, and I worked hardly to save money for this vacation, part of which was visiting your museum, because my friends gave me recommendations to visit you. And I also spent around 30€ in your shop, because I like to buy nice things, so it’s 50€ in total, but apparently it means nothing to you if you’re allowing your staff to behave like that. I myself am an artist and an architect, and I also belong to LGBTQ+ community, but you don’t care about that, right? You position yourself as a safe space for queer people and for art lovers, and what you do when I come to visit your museum? Thanks to your personnel, which chose to be rude with me for no reason (and I believe that this kind of behaviour was a choice, and they did that because they felt like they have a right to treat me that way) I felt mocked, stupid and threatened. At least don’t be hypocrites and don’t lie that you’re tolerant and welcoming, because you’re not.
I will leave this review everywhere I can and will tell everyone I know to avoid your museum.
Of course, I’m just one small person in this big world and my opinion won’t matter to you, because if it mattered, that situation wouldn’t happened at the first place. It was my mistake not to read other reviews, but I also go to a lot of museums in different countries and this kind of situation happened to me the first time in my life so I was literally in shock. But bad reviews on Tripadvisor and Google Maps don’t lie - a bunch of people of colour wrote that your staff discriminate them, a lot of people with children also wrote that your security is yelling at kids, and I saw the way someone from your account is replying to bad reviews at Tripadvisor, so finally, I’m not surprised. It’s just normal for you.
Wrapping up this review, I couldn’t recommend to visit this museum. Albertina is not a safe space. No one will refund me my money and no one will return me my time - last day of my vacation is ruined thanks to you. I hope you’re happy and sleep well.
But if someone wants to have ruined vacation like me, please, welcome to Albertina.
I will leave the exhibition part behind, although I can agree with other reviewers that entrance ticket is overpriced, there’s only a few paintings of famous artists (like Monet, Picasso and Klimt) worth seeing at the second floor, besides that part of 2nd floor had additional exhibition of some unknown photographer, part of first floor is palace rooms and another part was closed for reconstruction and there was no exhibition at -1 floor also. So if you came there specifically to see works of famous painters you’re paying 20 euros for half of the one floor only.
But the worst experience was your staff. I’ve bought ticket online so I went straight to the entrance. There was no queue, which was good, but your worker told me that my bag is too big and I need to leave it. I knew it wasn’t too big and agreed to leave it if she could measure it and prove that it’s bigger than allowed size. She said that she “just sees that’s it’s big”. There was an information that bags size 25x35 cm were allowed, and my bag fits those measurements. I’ll add photo of a bag I had with me that day with a measuring tape to prove I was right.
Of course at the museum no one had measuring tape or specialised metal box with maximum size (like ones at the airports) to check sizes of the bags properly and your worker “measured” my bag with that information card which was A4 format - and of course my bag was bigger than that card, because A4 format is 21x29,7cm, so she said it was “too wide” and immediately asked for another worker, and she agreed with her. I felted mocked in that moment, but didn’t want to ruin my museum experience and went to left my bag in a locker.
During the visit I saw a few women with much bigger bags than mine, so if you really have no big bag policy, you should apply this policy to everyone without exceptions. Or some visitors at your museum are more privileged than the other ones for some reason?
After I finished with exhibitions I went to a museum shop to buy some nice things for gifts, where I experienced another unpleasant situation. It was the end of the opening hours, around 17:45-17:50 and there was no sound or any other type of communication from personnel about museum closing (which I noticed in other museums, at least 30 minutes before closing there is communication from soundspeaker about closing so visitors know that they need to exit museum soon).
And your another worker - of course I don’t know her name, because your staff don’t have any badges, woman in glasses with dark hair below shoulder length, height around 165-170 cm came to me and said (firstly in German, which I don’t understand that shop is closing). I was on my way to the cashier already, but at the moment she came to me I was choosing between two pins with artists, and wanted to return one to the basket I took it from, in that moment she blocked my way and started yelling at me: “So you wanna buy it or return it?” I said that I would like to return one pin, she grabbed it from my hand and said “Then just give it to me, I’ll take it”. In that moment I said that she should talk nicer to customers and she looked at me with anger like she didn’t expect any reaction to her rudeness and started going after me to the cash desk.
After I payed I came to her and politely asked her name and said that I would like to leave a review about my experience in the museum, she looked at me with anger again and said: “Do you think you’re funny?” I don’t understood what she found funny about me wanting leaving a review, I thought I have a right for it as a visitor and it’s nothing wrong with that. I don’t know what was wrong from my side to ask about her name, because I don’t find anything wrong with having badge names on staff for better communication and I couldn’t find one on her. I said that she could’ve just said same things she said to me in a nicer way, and she yelled again: “And I’m saying, I am nice, you need to leave.” I repeated again that she’s not being nice to me right now. Maybe she used to yell at people and them telling her nothing in return and the fact I wanted to write a complaint insulted her somehow personally, I have no idea, but at exactly same moment she asked for another security staff came to me like I was some criminal in there, who actually was a little bit nicer to me than her. I asked why theirs colleague is speaking to me like that, and couldn’t communicate same things in a nicer way. They said that “We just need to close”. I said that I understand everything, but they should give a right to last customer in the shop to pay for the things not in a rush and not in that kind of environment. And after that they both went after me till I left the shop. So they literally were throwing me out of the shop. I left your museum shaking and crying, and your staff saw that and was very proud of themselves. What next, you’ll gonna put a gun on your visitor maybe? When your visitor ask normal regular questions, instead of communicating politely (which is part of their job, because if you didn’t know it before, your personele’s behaviour is the face of your museum to someone who visits you the first time), your workers just ask for more staff to make your visitor feel trapped, confused and threatened, and I’ll remind you, it happened to me twice: in the entrance and in the shop.
It looks very absurdish and funny how you put everywhere Pride flags and how you screaming in your socials about tolerance, but cannot teach your staff about basic politeness when they’re talking to people who came there to spent money and enjoy art. Your price policy is your own business of course, but 20€ for ticket is not affordable for everyone, and I worked hardly to save money for this vacation, part of which was visiting your museum, because my friends gave me recommendations to visit you. And I also spent around 30€ in your shop, because I like to buy nice things, so it’s 50€ in total, but apparently it means nothing to you if you’re allowing your staff to behave like that. I myself am an artist and an architect, and I also belong to LGBTQ+ community, but you don’t care about that, right? You position yourself as a safe space for queer people and for art lovers, and what you do when I come to visit your museum? Thanks to your personnel, which chose to be rude with me for no reason (and I believe that this kind of behaviour was a choice, and they did that because they felt like they have a right to treat me that way) I felt mocked, stupid and threatened. At least don’t be hypocrites and don’t lie that you’re tolerant and welcoming, because you’re not.
I will leave this review everywhere I can and will tell everyone I know to avoid your museum.
Of course, I’m just one small person in this big world and my opinion won’t matter to you, because if it mattered, that situation wouldn’t happened at the first place. It was my mistake not to read other reviews, but I also go to a lot of museums in different countries and this kind of situation happened to me the first time in my life so I was literally in shock. But bad reviews on Tripadvisor and Google Maps don’t lie - a bunch of people of colour wrote that your staff discriminate them, a lot of people with children also wrote that your security is yelling at kids, and I saw the way someone from your account is replying to bad reviews at Tripadvisor, so finally, I’m not surprised. It’s just normal for you.
Wrapping up this review, I couldn’t recommend to visit this museum. Albertina is not a safe space. No one will refund me my money and no one will return me my time - last day of my vacation is ruined thanks to you. I hope you’re happy and sleep well.
But if someone wants to have ruined vacation like me, please, welcome to Albertina.
翻译：很遗憾，2025年6月21日星期六，我在贵馆的参观体验非常不愉快。
展览部分就不说了，虽然我同意其他评论者的观点，门票价格过高，但二楼只有几幅名家画作（比如莫奈、毕加索和克里姆特）值得一看，而且二楼还展出了一些不知名的摄影师的作品，一楼一部分是宫殿房间，另一部分因翻修而关闭，负一层也没有展览。所以，如果你专程来这里看名家作品，你得花20欧元才能参观半层。
最糟糕的体验是你们的工作人员。我是在网上买票的，所以直接去了入口处。那里不用排队，这点很好，但工作人员告诉我我的包太大了，需要寄存。我知道我的包不大，所以同意寄存，前提是她能量一下尺寸，证明我的包比允许的尺寸大。她说她“只是觉得它很大”。有信息说允许携带25x35厘米的包，我的包正好符合这个尺寸。我会附上我那天用卷尺量包的照片来证明我没说错。
当然，博物馆里没有人带卷尺或专门的金属盒子（比如机场那种）来测量最大尺寸，所以工作人员用A4纸的信息卡“测量”了我的包——当然，我的包比那张卡片大，因为A4纸是21x29.7厘米，所以她说“太宽了”，然后立刻叫了另一个工作人员，工作人员也同意了。那一刻我感觉自己被嘲笑了，但又不想破坏我的博物馆体验，就把包放在了储物柜里。
参观期间，我看到几个女士的包比我的大得多，所以如果你们真的没有大包政策，就应该把这个政策适用于所有人，没有例外。还是说你们博物馆的某些参观者因为某种原因比其他参观者享有更多特权？
看完展览后，我去了博物馆商店，想买些好东西作为礼物，结果又遇到了一件不愉快的事情。当时已经是开放时间的结束时间了，大约在17:45-17:50之间，工作人员没有发出任何声音或任何其他形式的通知告知博物馆即将关门（我注意到其他博物馆在关门前至少30分钟会通过扬声器通知游客尽快离开博物馆）。
还有你们的另一位工作人员——我当然不知道她的名字，因为你们的工作人员没有胸牌——一位戴着眼镜、深色头发齐肩、身高165-170厘米左右的女士走到我面前，用德语（我听不懂）说商店要关门了。我本来要去收银台，但她走到我面前时，我正在两枚艺术家别针之间挑选，想把其中一枚放回我拿走的篮子里。就在那时，她挡住了我的路，开始冲我吼叫：“你是想买还是想退？”我说我想退一枚别针，她从我手里抢过说：“那就给我吧，我要了。”就在那时，我说她应该对顾客礼貌一点，但她却怒视着我，仿佛没想到她会对自己的粗鲁行为做出任何反应，然后追着我去了收银台。
付完钱后，我走到她面前，礼貌地问她的名字，说我想留下一篇关于我在博物馆的体验的评论。她再次怒视着我，说：“你觉得你很有趣吗？”我不明白她为什么觉得我想留下评论很有趣，我认为作为一名游客，我有权利留下评论，这没什么不对。我不知道我问她的名字有什么不妥，因为我觉得为了更好的沟通，在员工胸牌上写名字并没有什么不妥，而我却找不到她的胸牌。我说她可以用更友善的方式把对我说的话说出来，她又吼道：“我说，我人很好，你得离开。”我又重复了一遍，说她现在对我不友好。也许她以前对人大喊大叫，而他们却不回应她，而我想要写投诉这件事在某种程度上侮辱了她个人，我不知道，但就在她要求换一个保安的同一时刻，另一个保安来找我，好像我是里面的罪犯，而那个保安实际上对我比她好一点。我问为什么他们的同事那样对我说话，不能用更友善的方式沟通同样的事情。他们说“我们只需要关门”。我说我什么都明白，但他们应该给店里最后一位顾客一个权利，让他们不用着急，也不用在那种环境下付款。之后他们俩就一直追着我，直到我离开商店。所以他们简直是把我赶出了商店。我离开你们的博物馆时，浑身发抖，眼泪汪汪，你们的员工看到了这一幕，非常自豪。接下来呢？你会拿枪指着你的访客吗？当访客问一些普通的问题时，你没有礼貌地沟通（这是他们工作的一部分，因为如果你之前不知道，你的工作人员的行为在初次来访者眼中就是博物馆的门面），而是叫来更多人手，让你的访客感到被困、困惑和威胁。我提醒你，我就遇到过两次这样的事：一次是在入口处，一次是在商店里。
你到处挂着骄傲旗帜，在社交场合大肆宣扬宽容，却不教你的员工在与来这里花钱欣赏艺术的人交谈时，基本的礼貌是如何的，这看起来既荒谬又可笑。当然，你们的价格政策是你们自己的事，但20欧元的门票可不是每个人都能负担得起的。我为了这次假期拼命攒钱，其中一部分就是参观你们的博物馆，因为我的朋友推荐我去参观你们。而且我也在你的店里花了大约30欧元，因为我喜欢买好东西，所以一共是50欧元。但显然，如果你允许员工那样做，这对你来说毫无意义。我自己是艺术家和建筑师，也属于LGBTQ+群体，但你不在乎这些，对吧？你的定位是为酷儿和艺术爱好者提供一个安全的空间，那么当我参观你的博物馆时，你会怎么做呢？多亏了你的员工，他们无缘无故地选择对我粗鲁无礼（我相信这种行为是他们自己的选择，他们这样做是因为他们觉得他们有权那样对待我），我感到被嘲笑、被愚弄、被威胁。至少别做伪君子，别撒谎说你很宽容、很热情，因为你不是。
我会尽可能地留下这篇评论，并告诉我认识的所有人避开你的博物馆。
当然，我只是这个大千世界中的一个小人物，我的意见对你来说无关紧要，因为如果真的重要的话，那种情况一开始就不会发生了。我没有看其他评论是我的错，但我也去过很多国家的博物馆，这种情况我这辈子第一次遇到，所以我真的非常震惊。但Tripadvisor和谷歌地图上的差评不会撒谎——很多有色人种写道，你们的员工歧视他们，很多带孩子的人也写道，你们的保安对孩子大喊大叫，而且我看到你们账号上有人在Tripadvisor上回复差评，所以，我一点也不惊讶。这对你来说很正常。
总结一下这篇评论，我不推荐你去参观这家博物馆。阿尔贝蒂娜博物馆不是一个安全的地方。没有人会退钱，也没有人会让我节省时间——我的假期最后一天都被你们毁了。希望你过得开心，睡个好觉。
但如果有人想像我一样毁掉假期，那么欢迎来到阿尔贝蒂娜。
展览部分就不说了，虽然我同意其他评论者的观点，门票价格过高，但二楼只有几幅名家画作（比如莫奈、毕加索和克里姆特）值得一看，而且二楼还展出了一些不知名的摄影师的作品，一楼一部分是宫殿房间，另一部分因翻修而关闭，负一层也没有展览。所以，如果你专程来这里看名家作品，你得花20欧元才能参观半层。
最糟糕的体验是你们的工作人员。我是在网上买票的，所以直接去了入口处。那里不用排队，这点很好，但工作人员告诉我我的包太大了，需要寄存。我知道我的包不大，所以同意寄存，前提是她能量一下尺寸，证明我的包比允许的尺寸大。她说她“只是觉得它很大”。有信息说允许携带25x35厘米的包，我的包正好符合这个尺寸。我会附上我那天用卷尺量包的照片来证明我没说错。
当然，博物馆里没有人带卷尺或专门的金属盒子（比如机场那种）来测量最大尺寸，所以工作人员用A4纸的信息卡“测量”了我的包——当然，我的包比那张卡片大，因为A4纸是21x29.7厘米，所以她说“太宽了”，然后立刻叫了另一个工作人员，工作人员也同意了。那一刻我感觉自己被嘲笑了，但又不想破坏我的博物馆体验，就把包放在了储物柜里。
参观期间，我看到几个女士的包比我的大得多，所以如果你们真的没有大包政策，就应该把这个政策适用于所有人，没有例外。还是说你们博物馆的某些参观者因为某种原因比其他参观者享有更多特权？
看完展览后，我去了博物馆商店，想买些好东西作为礼物，结果又遇到了一件不愉快的事情。当时已经是开放时间的结束时间了，大约在17:45-17:50之间，工作人员没有发出任何声音或任何其他形式的通知告知博物馆即将关门（我注意到其他博物馆在关门前至少30分钟会通过扬声器通知游客尽快离开博物馆）。
还有你们的另一位工作人员——我当然不知道她的名字，因为你们的工作人员没有胸牌——一位戴着眼镜、深色头发齐肩、身高165-170厘米左右的女士走到我面前，用德语（我听不懂）说商店要关门了。我本来要去收银台，但她走到我面前时，我正在两枚艺术家别针之间挑选，想把其中一枚放回我拿走的篮子里。就在那时，她挡住了我的路，开始冲我吼叫：“你是想买还是想退？”我说我想退一枚别针，她从我手里抢过说：“那就给我吧，我要了。”就在那时，我说她应该对顾客礼貌一点，但她却怒视着我，仿佛没想到她会对自己的粗鲁行为做出任何反应，然后追着我去了收银台。
付完钱后，我走到她面前，礼貌地问她的名字，说我想留下一篇关于我在博物馆的体验的评论。她再次怒视着我，说：“你觉得你很有趣吗？”我不明白她为什么觉得我想留下评论很有趣，我认为作为一名游客，我有权利留下评论，这没什么不对。我不知道我问她的名字有什么不妥，因为我觉得为了更好的沟通，在员工胸牌上写名字并没有什么不妥，而我却找不到她的胸牌。我说她可以用更友善的方式把对我说的话说出来，她又吼道：“我说，我人很好，你得离开。”我又重复了一遍，说她现在对我不友好。也许她以前对人大喊大叫，而他们却不回应她，而我想要写投诉这件事在某种程度上侮辱了她个人，我不知道，但就在她要求换一个保安的同一时刻，另一个保安来找我，好像我是里面的罪犯，而那个保安实际上对我比她好一点。我问为什么他们的同事那样对我说话，不能用更友善的方式沟通同样的事情。他们说“我们只需要关门”。我说我什么都明白，但他们应该给店里最后一位顾客一个权利，让他们不用着急，也不用在那种环境下付款。之后他们俩就一直追着我，直到我离开商店。所以他们简直是把我赶出了商店。我离开你们的博物馆时，浑身发抖，眼泪汪汪，你们的员工看到了这一幕，非常自豪。接下来呢？你会拿枪指着你的访客吗？当访客问一些普通的问题时，你没有礼貌地沟通（这是他们工作的一部分，因为如果你之前不知道，你的工作人员的行为在初次来访者眼中就是博物馆的门面），而是叫来更多人手，让你的访客感到被困、困惑和威胁。我提醒你，我就遇到过两次这样的事：一次是在入口处，一次是在商店里。
你到处挂着骄傲旗帜，在社交场合大肆宣扬宽容，却不教你的员工在与来这里花钱欣赏艺术的人交谈时，基本的礼貌是如何的，这看起来既荒谬又可笑。当然，你们的价格政策是你们自己的事，但20欧元的门票可不是每个人都能负担得起的。我为了这次假期拼命攒钱，其中一部分就是参观你们的博物馆，因为我的朋友推荐我去参观你们。而且我也在你的店里花了大约30欧元，因为我喜欢买好东西，所以一共是50欧元。但显然，如果你允许员工那样做，这对你来说毫无意义。我自己是艺术家和建筑师，也属于LGBTQ+群体，但你不在乎这些，对吧？你的定位是为酷儿和艺术爱好者提供一个安全的空间，那么当我参观你的博物馆时，你会怎么做呢？多亏了你的员工，他们无缘无故地选择对我粗鲁无礼（我相信这种行为是他们自己的选择，他们这样做是因为他们觉得他们有权那样对待我），我感到被嘲笑、被愚弄、被威胁。至少别做伪君子，别撒谎说你很宽容、很热情，因为你不是。
我会尽可能地留下这篇评论，并告诉我认识的所有人避开你的博物馆。
当然，我只是这个大千世界中的一个小人物，我的意见对你来说无关紧要，因为如果真的重要的话，那种情况一开始就不会发生了。我没有看其他评论是我的错，但我也去过很多国家的博物馆，这种情况我这辈子第一次遇到，所以我真的非常震惊。但Tripadvisor和谷歌地图上的差评不会撒谎——很多有色人种写道，你们的员工歧视他们，很多带孩子的人也写道，你们的保安对孩子大喊大叫，而且我看到你们账号上有人在Tripadvisor上回复差评，所以，我一点也不惊讶。这对你来说很正常。
总结一下这篇评论，我不推荐你去参观这家博物馆。阿尔贝蒂娜博物馆不是一个安全的地方。没有人会退钱，也没有人会让我节省时间——我的假期最后一天都被你们毁了。希望你过得开心，睡个好觉。
但如果有人想像我一样毁掉假期，那么欢迎来到阿尔贝蒂娜。
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