旅行
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Terrible wine and customer service
Quob Park Estate的点评
点评：Six went for dinner to celebrate a birthday. Lovely staff and good food with wine. We ordered two bottles of expensive sparkling wine beforehand which was excellent . Two of us in our party decided to take home a case each as we believe in supporting English winemakers.
Some weeks later our friend who had purchased a case opened a bottle and warned us it was off. Dark brown colour and musty taste and smell. Undrinkable.
We opened one from our case and it was exactly the same. Undrinkable.
As we live over 80 miles away it was not easy to return. We were told by Quob that they will not refund and they only offered to replace the off wine which we did not want obviously. They offered to swap for some rose and red instead but only for the amount of five bottles. They refused to refund on the bad bottle. So we had to take the chance on all this being good wine as we did not want another 160 mile round trip.
I do not ever give bad reviews as I usually just do not return but felt I had to warn people of the shocking customer service and be careful if you buy from them as if there is any problem with your wine you will be stuck with them. The staff were very polite but simply said the management will not compensate for the bad bottle we opened ( £40) nor the time and trouble in taking it back to them. Shocking customer service which we have never experienced from any other UK vineyard and we visit plenty. Buyer beware.
Some weeks later our friend who had purchased a case opened a bottle and warned us it was off. Dark brown colour and musty taste and smell. Undrinkable.
We opened one from our case and it was exactly the same. Undrinkable.
As we live over 80 miles away it was not easy to return. We were told by Quob that they will not refund and they only offered to replace the off wine which we did not want obviously. They offered to swap for some rose and red instead but only for the amount of five bottles. They refused to refund on the bad bottle. So we had to take the chance on all this being good wine as we did not want another 160 mile round trip.
I do not ever give bad reviews as I usually just do not return but felt I had to warn people of the shocking customer service and be careful if you buy from them as if there is any problem with your wine you will be stuck with them. The staff were very polite but simply said the management will not compensate for the bad bottle we opened ( £40) nor the time and trouble in taking it back to them. Shocking customer service which we have never experienced from any other UK vineyard and we visit plenty. Buyer beware.
翻译：六个人去吃晚餐庆祝生日。工作人员很可爱，食物和葡萄酒都很不错。我们事先订了两瓶昂贵的起泡酒，味道很好。我们一行中的两个人决定每人带一箱回家，因为我们相信支持英国酿酒商。
几周后，我们的朋友买了一箱，打开了一瓶，警告我们它变质了。颜色是深棕色，有霉味和气味。不能喝。
我们从箱子里打开一瓶，一模一样。不能喝。
因为我们住在 80 多英里外，所以退货不容易。Quob 告诉我们，他们不会退款，他们只提出更换我们显然不想要的变质葡萄酒。他们提出换一些玫瑰红和红葡萄酒，但只限于五瓶。他们拒绝退还变质的那瓶酒。所以我们不得不冒险，因为这些都是好酒，因为我们不想再往返 160 英里。
我从来不会给出差评，因为我通常不会再来，但我觉得我必须提醒大家，他们的客户服务令人震惊，如果你从他们那里购买葡萄酒，一定要小心，因为如果你的葡萄酒有任何问题，你就会被他们搞得一团糟。工作人员非常有礼貌，但他们只是说管理层不会赔偿我们打开的坏酒瓶（40 英镑），也不会赔偿我们退回葡萄酒所花费的时间和麻烦。我们去过很多次，从未在英国其他葡萄园体验过这种令人震惊的客户服务。买家要小心。
几周后，我们的朋友买了一箱，打开了一瓶，警告我们它变质了。颜色是深棕色，有霉味和气味。不能喝。
我们从箱子里打开一瓶，一模一样。不能喝。
因为我们住在 80 多英里外，所以退货不容易。Quob 告诉我们，他们不会退款，他们只提出更换我们显然不想要的变质葡萄酒。他们提出换一些玫瑰红和红葡萄酒，但只限于五瓶。他们拒绝退还变质的那瓶酒。所以我们不得不冒险，因为这些都是好酒，因为我们不想再往返 160 英里。
我从来不会给出差评，因为我通常不会再来，但我觉得我必须提醒大家，他们的客户服务令人震惊，如果你从他们那里购买葡萄酒，一定要小心，因为如果你的葡萄酒有任何问题，你就会被他们搞得一团糟。工作人员非常有礼貌，但他们只是说管理层不会赔偿我们打开的坏酒瓶（40 英镑），也不会赔偿我们退回葡萄酒所花费的时间和麻烦。我们去过很多次，从未在英国其他葡萄园体验过这种令人震惊的客户服务。买家要小心。
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