旅行
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on4ajt
Unusual review
Ivanhoe Sea Safaris的点评
点评：This review will not describe the usual stuff but we meant it was worthwile to share our story with the community. We booked our Whale Safari Tour somewhere in May 2024 and payed our deposit. Did we we know then how things would turn out concerning the weather by the time we were expected for our safari. Winter was long this year and one cold front after another hit the cape. In August there had been already a lot of cancellations due harsch weather but we were confident that by the time of end September/Beginning of Oktober weather would have improved so we were not worried at all. But things came different as expected and a little less than a week before sailing and weather forecast not looking good as another storm was announced we were contacted by Ivanhoe Sea Safaris they were cancelling the Wale trip and asked us to point out another date later. Unfortunately that was impossible for us since we would leave for home a few days later. Immediately they offered us a payback and did every effort to make it right but bank control was making things difficult. However we managed to find a suitable solution for all. It is important to us to share this review than it was more important to Ivanhoe Sea Safaris to keep the honor to themselves and having satisfied guests by cancel the trip with a payback of deposit than to sail out knowing there would not be much whales to see and most people getting sea sick. Whenever we wil have another opportunity to have another try to see whale up close on an open ocean we will not hasitate and book with Ivanhoe Sea Safaris again without doubt. Thank you Adrian for your patience and effort to get things right and done.
翻译：这篇评论不会描述通常的内容，但我们认为与社区分享我们的故事是值得的。我们在 2024 年 5 月的某个时候预订了我们的鲸鱼狩猎之旅并支付了押金。我们当时知道我们预计进行狩猎之旅时天气会如何吗？今年冬天很长，一股又一股冷锋袭击了海角。8 月已经有很多由于恶劣天气而取消的行程，但我们相信到 9 月底/10 月初天气会好转，所以我们一点也不担心。但事情的发展与预期的不同，在航行前不到一周，天气预报看起来不太好，因为宣布了另一场风暴，我们接到了 Ivanhoe Sea Safaris 的联系，他们取消了 Wale 之旅，并要求我们稍后再指出另一个日期。不幸的是，这对我们来说是不可能的，因为我们几天后就要回家了。他们立即向我们提供了退款，并尽一切努力纠正，但银行控制使事情变得困难。然而，我们设法为所有人找到了合适的解决方案。对我们来说，分享这篇评论比 Ivanhoe Sea Safaris 保留自己的荣誉和通过取消行程并退还押金来让客人满意更重要，而不是出海，因为我们知道那里不会有很多鲸鱼可看，而且大多数人都会晕船。每当我们有机会再次在公海上近距离观看鲸鱼时，我们都会毫不犹豫地再次预订 Ivanhoe Sea Safaris。感谢 Adrian 的耐心和努力，让事情顺利完成。
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