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Super Cuts Salon Merry Hill
Merry Hill的点评
点评：August Bank Holiday Sunday i visited supercuts, i went in around 12.30 and was added to their booking list. They said they did not offer appointments per se, but would text me ten mins prior to them cutting my hair. This was fine, I went and had some lunch, the vague estimate they had given me was 2pm. At 1.38 i received my text that i was ten mins from my hair cut. I sat in a chair ( having not been acknowledged until i introduced myself) until 2.25 pm. No apology, no " we are running behind, we may be half an hour just to let you know" no, well, really anything at all. i did ask one lady who was washing a child's hair how long i might be waiting, and, in fairness SHE did apologise and was pleasant, but that was over half an hour after i had sat down. Fast forward 15 mins and, forty five mins sitting waiting i am ready to have my hair washed, ready and pretty furious. Here's the thing, my stylist WHEN i sat down could not have been any more apologetic, ( i forget her name, my bad but she was from Albania and she was absolutely lovely) she was sorry i had waited so long and sorry nobody had kept me in the loop about how long i would be waiting without my having had to ask, twice).. long story short .. my hairdresser was absolutely lovely, attentive and did a really great job, she even offered to blast dry my hair and add some product because she felt bad i had been left waiting so long without any communication. Really was a visit of two halves. Would I go back? Possibly, one more time to see if any communication issues had been resolved. The cut was great, the rest wasn't.
翻译：八月银行假日的那个星期天，我去了Supercuts理发店，大概12点半进去，然后就被加到预约名单上了。他们说他们不提供预约服务，但会在剪发前10分钟给我发短信。这样还好，我去吃了午饭，他们大概给我的时间是下午2点。下午1点38分，我收到短信说还有10分钟就可以剪头发了。我坐在椅子上（直到我自我介绍后才收到短信）直到下午2点25分。没有道歉，没有“我们时间晚了，可能要晚半个小时通知你一下”之类的话，什么都没有。我问过一位正在给孩子洗头的女士我可能要等多久，平心而论，她确实道了歉，态度也很好，但那是在我坐下半个多小时之后。时间快进15分钟，坐着等了45分钟，我终于可以去洗头了，准备好了，而且非常生气。事情是这样的，当我坐下时，我的发型师非常抱歉，（我忘了她的名字，这是我的错，但她来自阿尔巴尼亚，她非常可爱）她很抱歉我等了这么久，很抱歉没有人让我知道我还要等多久，而我两次都不得不问）。长话短说......我的理发师非常可爱，细心，做得非常好，她甚至主动提出帮我吹干头发并涂上一些护发产品，因为她觉得我等了这么久却没有任何沟通很抱歉。这真是一次两全其美的访问。我会再去吗？可能的话，再去一次，看看沟通问题是否已经解决。剪发很棒，其他的则不好。
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