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💔 Seats sold twice – left with 7 crying children after months of excitement
Merry Hill的点评
点评：⭐ 1 Star – A Heartbreaking Experience at Gandeys Circus, Merry Hill
I attended Gandeys Circus opening night at Merry Hill (6:30pm show) with my family, and what should have been a magical night turned into a deeply upsetting experience.
We had booked 11 front-row premium seats in July, paying extra to choose our seats so our disabled adults, children, and foster children could sit together. We’d looked forward to it for months, especially the children who were beyond excited.
When we arrived, we immediately noticed that the row was three seats too short — the seats we had paid for didn’t exist. Staff told us we’d need to split up, which we reluctantly agreed to as the children were already inside and excited. We were promised a refund for three seats and were escorted to the ticket office for help.
Then things got worse — another family were already sitting in our exact seats, with identical seat numbers. Gandeys had sold our front-row seats twice. We had booked in July, and the other group had booked the same seats in September, both with valid tickets.
The staff offered to move us to the back rows, but that was completely unacceptable after paying extra for front-row premium seating. The situation was chaotic and very poorly managed. We eventually had to take seven heartbroken children home without seeing the show.
This was meant to be a special evening — I am in remission from cancer, and I wanted to do something joyful for my family after a difficult few years. Instead, it became distressing and disappointing beyond words.
Although a refund was later issued, the experience and emotional impact cannot be undone. Gandeys need to take serious responsibility for their booking system and customer care.
Please be cautious before paying extra for premium or reserved seats — as our experience shows, there’s no guarantee you’ll actually receive what you’ve paid for.
A night we’ll sadly never forget for all the wrong reasons.
I attended Gandeys Circus opening night at Merry Hill (6:30pm show) with my family, and what should have been a magical night turned into a deeply upsetting experience.
We had booked 11 front-row premium seats in July, paying extra to choose our seats so our disabled adults, children, and foster children could sit together. We’d looked forward to it for months, especially the children who were beyond excited.
When we arrived, we immediately noticed that the row was three seats too short — the seats we had paid for didn’t exist. Staff told us we’d need to split up, which we reluctantly agreed to as the children were already inside and excited. We were promised a refund for three seats and were escorted to the ticket office for help.
Then things got worse — another family were already sitting in our exact seats, with identical seat numbers. Gandeys had sold our front-row seats twice. We had booked in July, and the other group had booked the same seats in September, both with valid tickets.
The staff offered to move us to the back rows, but that was completely unacceptable after paying extra for front-row premium seating. The situation was chaotic and very poorly managed. We eventually had to take seven heartbroken children home without seeing the show.
This was meant to be a special evening — I am in remission from cancer, and I wanted to do something joyful for my family after a difficult few years. Instead, it became distressing and disappointing beyond words.
Although a refund was later issued, the experience and emotional impact cannot be undone. Gandeys need to take serious responsibility for their booking system and customer care.
Please be cautious before paying extra for premium or reserved seats — as our experience shows, there’s no guarantee you’ll actually receive what you’ve paid for.
A night we’ll sadly never forget for all the wrong reasons.
翻译：⭐ 一星 – 在梅里山甘迪马戏团的一次令人心碎的经历
我和家人一起参加了甘迪马戏团在梅里山的首演（演出时间是晚上 6:30），原本应该是一个充满魔力的夜晚，结果却变成了一次令人心碎的经历。
我们在七月预订了 11 个前排高级座位，并额外付费选择座位，这样我们残疾的成人、儿童和寄养儿童就可以坐在一起了。我们盼望了好几个月，尤其是兴奋不已的孩子们。
到达后，我们立刻发现那一排少了三个座位——我们付钱预订的座位根本不存在。工作人员告诉我们需要分开坐，我们勉强同意了，因为孩子们已经在里面兴奋地等着了。工作人员承诺退还三个座位，并把我们带到售票处寻求帮助。
然后情况变得更糟——另一个家庭已经坐在了和我们一模一样的座位上，座位号也一样。甘迪马戏团把我们的前排座位卖了两次。我们七月份预订了座位，另一组九月份预订了同样的座位，两人都持有有效门票。
工作人员建议把我们挪到后排，但考虑到我们额外支付了前排高级座位的费用，这完全无法接受。现场一片混乱，管理不善。最终，我们不得不带着七个伤心欲绝的孩子回家，没能看完演出。
这本该是一个特别的夜晚——我的癌症病情正在缓解，在经历了几年的艰难之后，我想为我的家人做点快乐的事。然而，它却变成了难以言喻的痛苦和失望。
虽然后来我们退款了，但这段经历和情感上的打击已经无法挽回。Gandeys 需要认真对待他们的预订系统和客户服务。
在为高级座位或预留座位支付额外费用之前，请务必谨慎——我们的经验表明，我们无法保证您一定能得到您支付的费用。
一个我们永远无法忘记的夜晚，却因为种种错误的原因。
我和家人一起参加了甘迪马戏团在梅里山的首演（演出时间是晚上 6:30），原本应该是一个充满魔力的夜晚，结果却变成了一次令人心碎的经历。
我们在七月预订了 11 个前排高级座位，并额外付费选择座位，这样我们残疾的成人、儿童和寄养儿童就可以坐在一起了。我们盼望了好几个月，尤其是兴奋不已的孩子们。
到达后，我们立刻发现那一排少了三个座位——我们付钱预订的座位根本不存在。工作人员告诉我们需要分开坐，我们勉强同意了，因为孩子们已经在里面兴奋地等着了。工作人员承诺退还三个座位，并把我们带到售票处寻求帮助。
然后情况变得更糟——另一个家庭已经坐在了和我们一模一样的座位上，座位号也一样。甘迪马戏团把我们的前排座位卖了两次。我们七月份预订了座位，另一组九月份预订了同样的座位，两人都持有有效门票。
工作人员建议把我们挪到后排，但考虑到我们额外支付了前排高级座位的费用，这完全无法接受。现场一片混乱，管理不善。最终，我们不得不带着七个伤心欲绝的孩子回家，没能看完演出。
这本该是一个特别的夜晚——我的癌症病情正在缓解，在经历了几年的艰难之后，我想为我的家人做点快乐的事。然而，它却变成了难以言喻的痛苦和失望。
虽然后来我们退款了，但这段经历和情感上的打击已经无法挽回。Gandeys 需要认真对待他们的预订系统和客户服务。
在为高级座位或预留座位支付额外费用之前，请务必谨慎——我们的经验表明，我们无法保证您一定能得到您支付的费用。
一个我们永远无法忘记的夜晚，却因为种种错误的原因。
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