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soleil17
Rude Ticket Office Clerk
Museo Nazionale del Risorgimento的点评
点评：The staff member in the ticket office should probably not be in a client-facing role. I have never been treated so rudely at a historic monument.
I’m taking the time to write this because the gentleman actually shouted at me, “Learn how to read better!” When I responded “okay,” he yelled “okay!” back at me.
This reaction was completely uncalled for. My only mistake was arriving at 5:10 p.m., after checking the museum’s website, which said it closed at 6 p.m. The main page even showed a green “open” indicator. Only by clicking into the detailed information does one see that last entry is at 5:00 p.m., an understandable oversight.
A simple explanation such as “Sorry, last entry was at 5:00” would have been enough. Instead, he chose to shout. If visitors often make this error, it might help to fix the website, rather than scolding tourists for it.
Unfortunately, this unpleasant exchange was l my last experience in Turin, which is a real shame given how beautiful the city and (most) of the people are.
I’m taking the time to write this because the gentleman actually shouted at me, “Learn how to read better!” When I responded “okay,” he yelled “okay!” back at me.
This reaction was completely uncalled for. My only mistake was arriving at 5:10 p.m., after checking the museum’s website, which said it closed at 6 p.m. The main page even showed a green “open” indicator. Only by clicking into the detailed information does one see that last entry is at 5:00 p.m., an understandable oversight.
A simple explanation such as “Sorry, last entry was at 5:00” would have been enough. Instead, he chose to shout. If visitors often make this error, it might help to fix the website, rather than scolding tourists for it.
Unfortunately, this unpleasant exchange was l my last experience in Turin, which is a real shame given how beautiful the city and (most) of the people are.
翻译：售票处的这位工作人员或许不应该从事接待顾客的工作。我从未在任何历史古迹受到过如此粗鲁的对待。
我之所以花时间写下这些，是因为这位先生竟然冲我大喊：“好好读读！”当我回答“好的”时，他又冲我吼了一声“好的！”
这种反应完全没有必要。我唯一的错误就是下午5点10分才到，而我明明查看了博物馆的网站，上面写着下午6点闭馆。主页上甚至还显示着绿色的“开放中”指示。只有点击进入详细信息页面才能看到最后入场时间是下午5点，这确实是一个可以理解的疏忽。
他只需简单地解释一下“抱歉，最后入场时间是下午5点”就足够了。但他却选择大声呵斥。如果游客经常犯同样的错误，与其责骂游客，不如先修复一下网站。
不幸的是，这次不愉快的经历是我在都灵的最后一次体验，考虑到这座城市和（大多数）人民的美丽，这真是太可惜了。
我之所以花时间写下这些，是因为这位先生竟然冲我大喊：“好好读读！”当我回答“好的”时，他又冲我吼了一声“好的！”
这种反应完全没有必要。我唯一的错误就是下午5点10分才到，而我明明查看了博物馆的网站，上面写着下午6点闭馆。主页上甚至还显示着绿色的“开放中”指示。只有点击进入详细信息页面才能看到最后入场时间是下午5点，这确实是一个可以理解的疏忽。
他只需简单地解释一下“抱歉，最后入场时间是下午5点”就足够了。但他却选择大声呵斥。如果游客经常犯同样的错误，与其责骂游客，不如先修复一下网站。
不幸的是，这次不愉快的经历是我在都灵的最后一次体验，考虑到这座城市和（大多数）人民的美丽，这真是太可惜了。
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