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overall customer experience not worth the price
Giovanni Rosso Winery的点评
点评：Overall customer experience: 2/5
Wines tasting itself : 3/5
Ratio price/customer experience: Not worth the 90 euros we paid.
Move on! There are wineries who share their love for their wines with more passion and better experience. The level of this service was far below that of other wineries we have visited in Langhe area
I have done a lot of wine tastings in several countries and regions. This one is not making a lasting impression
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For those curious in reading more details:
To start with the positive aspects : We enjoyed tasting the different wines, and being able to compare the same wines, both from the barrels vs. their bottled versions. Which is in my opinion, an interesting and rare approach, bringing a differentiating value.
For the negative part : we paid 90 euros to taste 7 wines (3 from the barrel & 4 from the bottles) + vineyard tour by car. For such a price we expect an impeccable customer service, with attention to details. We could feel our guide was full of good intentions, but she lacked customers' experience and knowledge. I don't blame her. Training is the responsability of Giovanni Rosso's estate. It damages your image (even if I can imagine that you don't really care about the review of few individual visitors - i.e. it doesn't impact the volumes of wines you sell). Also the place itself where we sit to taste the wines looks like a small bar without any view and quite dark. not super welcoming in regards to the price..
Wines tasting itself : 3/5
Ratio price/customer experience: Not worth the 90 euros we paid.
Move on! There are wineries who share their love for their wines with more passion and better experience. The level of this service was far below that of other wineries we have visited in Langhe area
I have done a lot of wine tastings in several countries and regions. This one is not making a lasting impression
******
For those curious in reading more details:
To start with the positive aspects : We enjoyed tasting the different wines, and being able to compare the same wines, both from the barrels vs. their bottled versions. Which is in my opinion, an interesting and rare approach, bringing a differentiating value.
For the negative part : we paid 90 euros to taste 7 wines (3 from the barrel & 4 from the bottles) + vineyard tour by car. For such a price we expect an impeccable customer service, with attention to details. We could feel our guide was full of good intentions, but she lacked customers' experience and knowledge. I don't blame her. Training is the responsability of Giovanni Rosso's estate. It damages your image (even if I can imagine that you don't really care about the review of few individual visitors - i.e. it doesn't impact the volumes of wines you sell). Also the place itself where we sit to taste the wines looks like a small bar without any view and quite dark. not super welcoming in regards to the price..
翻译：整体客户体验：2/5
品酒本身：3/5
性价比：不值我们支付的90欧元。
别再犹豫了！有些酒庄会以更热情、更优质的体验来分享他们对葡萄酒的热爱。这家酒庄的服务水平远不及我们在朗格地区参观过的其他酒庄。
我曾在多个国家和地区参加过很多品酒活动。这次的体验并没有给我留下深刻的印象。
******
致有兴趣了解更多详情的朋友们：
首先说说优点：我们很享受品尝不同的葡萄酒，并且能够比较同一款酒，无论是桶装的还是瓶装的。在我看来，这是一种有趣且罕见的方式，带来了差异化的价值。
缺点：我们花了90欧元品尝了7款葡萄酒（3款桶装，4款瓶装），还享受了葡萄园乘车游览。以这样的价格，我们期待无可挑剔的客户服务，并且注重细节。我们能感觉到导游的出发点是好的，但她缺乏客户经验和知识。我不怪她。培训是乔瓦尼·罗索酒庄的责任。这会损害你的形象（即使我能想象你并不真正在意个别访客的评价——也就是说，这并不会影响你的葡萄酒销量）。而且，我们品酒的地方本身看起来就像一个小酒吧，没有任何景观，而且光线昏暗。考虑到价格，这里不太受欢迎。
品酒本身：3/5
性价比：不值我们支付的90欧元。
别再犹豫了！有些酒庄会以更热情、更优质的体验来分享他们对葡萄酒的热爱。这家酒庄的服务水平远不及我们在朗格地区参观过的其他酒庄。
我曾在多个国家和地区参加过很多品酒活动。这次的体验并没有给我留下深刻的印象。
******
致有兴趣了解更多详情的朋友们：
首先说说优点：我们很享受品尝不同的葡萄酒，并且能够比较同一款酒，无论是桶装的还是瓶装的。在我看来，这是一种有趣且罕见的方式，带来了差异化的价值。
缺点：我们花了90欧元品尝了7款葡萄酒（3款桶装，4款瓶装），还享受了葡萄园乘车游览。以这样的价格，我们期待无可挑剔的客户服务，并且注重细节。我们能感觉到导游的出发点是好的，但她缺乏客户经验和知识。我不怪她。培训是乔瓦尼·罗索酒庄的责任。这会损害你的形象（即使我能想象你并不真正在意个别访客的评价——也就是说，这并不会影响你的葡萄酒销量）。而且，我们品酒的地方本身看起来就像一个小酒吧，没有任何景观，而且光线昏暗。考虑到价格，这里不太受欢迎。
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