点评:I had an amazing experience at Ascend today, from the extremely kind and knowledgeable staff to the aura reading my husband and I had done, this was by far my favorite place throughout our entire Salem trip. After a wonderful experience my husband and family wandered around some more before getting dinner and began showing off the treasures we found there. To my surprise a rose quartz pendulum necklace I picked out didn’t make it into the bag. We made a plan to return and explain the scenario before closing. Upon walking in we were greeted with a “Welcome back!” which I found very special considering the busy crowds and many passing faces they encounter throughout the day. Immediately the staff member who rang me out earlier in the day recalled me and locating the necklace on the counter shortly after leaving. She explained she had not charged me for the necklace and I was able to purchase it. I thanked her and she gifted me a small heart crystal for the mistake. I so appreciate businesses that show they truly care for their customers and I plan to be a returning customer! Thank you for a great experience!
翻译:今天我在Ascend度过了一段美妙的时光。从极其友善和知识渊博的员工,到我和我丈夫做的气场解读,这里绝对是我整个塞勒姆之旅中最喜欢的地方。在经历了一段美好的时光后,我丈夫和家人在晚餐前又逛了逛,并开始炫耀我们在那里淘到的宝贝。令我惊讶的是,我挑选的一条玫瑰石英吊坠项链竟然没能放进包里。我们约好在关门前再回去解释一下情况。我们一进门,就听到了一句“欢迎回来!”的欢迎语,考虑到店里熙熙攘攘的人群和每天要遇到的形形色色的人,我觉得这番话非常特别。当天早些时候给我打电话的那位工作人员立刻就把我叫了回来,离开后不久就在柜台上找到了那条项链。她解释说,她没有收我项链的费用,我可以买下来。我向她道谢,她送给我一颗小小的心形水晶作为补偿。我非常感谢那些真正关心顾客的商家,我打算以后再来!感谢你们带给我们的美好体验!