点评:Service was really very poor. It really wasn't busy when we visited and a member of staff showed us to a table right facing the counter, in full view of the waitresses. 20 minutes later and no menu was offered to us or any approach from anyone, even though 3 members of staff were stood within 3 feet of our table at all times. I finally asked if we could place an order and was informed that they hadn't known that we were there! Took our order and asked for payment up front, which we paid immediately. Waited another 20 minutes and still no food; coffees having long gone. Waitress reluctantly went to see how much longer our food would be and came back to inform us that the kitchen staff hadn't known about our order and so they would have to start it now. By now, we'd been sat waiting for 45 minutes and just gave up and asked for a refund. Went next door and had an excellent lunch, with brilliant service and excellent food. Foxlowe staff seemed more focused on refilling sauce bottles and chatting than serving customers.
翻译:服务真的很差。我们去的时候确实不忙,一名工作人员带我们到一张正对柜台的桌子旁,女服务员们都可以看到。 20 分钟后,没有人向我们提供菜单,也没有任何人靠近,尽管 3 名工作人员始终站在距离我们桌子 3 英尺的范围内。我最后问我们是否可以下订单,并被告知他们不知道我们在那里!接受我们的订单并要求预先付款,我们立即付款。又等了20分钟,还是没有食物;咖啡早已消失。女服务员不情愿地去看我们的食物还要多长时间,然后回来告诉我们厨房工作人员不知道我们的订单,所以他们必须现在就开始。到现在为止,我们已经等了 45 分钟,就放弃了并要求退款。去隔壁吃了一顿很棒的午餐,服务很棒,食物也很棒。福克斯洛的员工似乎更专注于给酱瓶加水和聊天,而不是为顾客服务。