点评:Poor customer services they go back on what they say you can and can’t do. Initial reservation was made in April for my daughters 16th birthday. 2 days before her party I called to see how long our guests could stay in the room before closing. Was told no cake can be in the room no extra guests even though they weren’t staying was spoken to extremely aggressively and rude.. never suggested a private event reservation for her party. Was told two different things and when I mentioned back in April I had spoken to another person who made my reservation and clarified this was a sweet 16 birthday party with close family I was told by this women today that he probably doesn’t even work here anymore. Ruined my daughters birthday. The only positive from this is they refunded my $394 reservation .
翻译:糟糕的客户服务,他们会违背他们所说的你能做什么和不能做什么。最初的预订是在 4 月份为我女儿 16 岁生日做的。在她的聚会前 2 天,我打电话询问我们的客人在关门前可以在房间里待多久。被告知没有蛋糕可以在房间里没有额外的客人,即使他们没有留下来也是非常积极和粗鲁的。从来没有建议为她的派对预订私人活动。被告知两件不同的事情,当我在 4 月份提到时,我曾与另一个为我预订的人谈过,并澄清这是一个与亲密家人的甜蜜 16 岁生日派对,今天这位女士告诉我,他可能甚至不在这里工作了。毁了我女儿的生日。唯一的好处是他们退还了我 394 美元的预订。