下载App
旅行
账户
ColibooTravel
Very poor customer service
The Plaza的点评
点评：Always love visiting the Plaza and so many of the staff are lovely (as they were when we arrived), However, our whole evening was spoiled by a woman who seems to be a manager at the bar who accused one of us of jumping the (long) queue and would not allow the person at the till to serve my friend. She had queued for 15 minutes plus and moved to one side to let someone get past. The 'manager' then told the person serving not to serve her as she had pushed into the queue (she definitely had not). My friend did explain that she had moved to one side (and noone else in the queue complained) but the manager refused to serve her unless she went to the back again. I think it is extremely poor customer service for someone to effectively be accused of being a liar when they were only being polite and let someone get past. She asked to complain and was told her views 'would be passed onto management'. Surely reading a bar queue is a pre-requisite for being a manager. We didn't get a drink in the end and the venue was extremely hot so that was doubly poor. Shame! It is a particular shame as the band (Legend) were really good but we were upset.
翻译：一直很喜欢去广场酒店，很多员工都很友好（我们刚到的时候他们也非常友好）。然而，我们的整个晚上被一位看起来像是酒吧经理的女士破坏了。她指责我们中的一个人插队（长队），不让收银台的人为我的朋友服务。我的朋友排了15多分钟的队，然后往一边挪了挪，让别人先过去。这位“经理”随后告诉服务员不要为她服务，因为她插队了（她绝对没有插队）。我的朋友解释说，她已经挪到一边了（队伍里其他人也没有抱怨），但经理拒绝为她服务，除非她回到队伍后面。我认为，如果一个人只是出于礼貌让别人先过去，就被指责为撒谎者，这种客户服务质量极其糟糕。她要求投诉，却被告知她的意见“将转达给管理层”。读懂酒吧排队的人显然是当经理的先决条件。我们最后连饮料都没喝，而且场地又热得要命，真是糟糕透了。真可惜！这尤其让人遗憾，因为乐队（传奇乐队）真的很棒，但我们却很失望。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
