旅行
账户
Sandra H
Very poor customer service by Pavillion Staff
The Pavilion Theatre的点评
点评：Firstly I would like to say that I love the Pavillion and have been coming here for years, however my last experience has put me off booking any tickets in the future. On 2nd Oct 2024 a friend and I went to see , 'Glasgow Kiss' on stage prior to it starting we pre- ordered drinks at the bar to ensure we did not have to queue during the interval. The play was very funny but about 35mins into it we were told to evacuate the building and congregate outside the walkabout pub opposite (not ideal as there were lots of people spilling over onto the road and oncoming traffic with no staff supervision controlling the crowd) .After about 20 mins we walked across the road to where a few staff were to ask what was hapoening and were told they did not know and that they werent sure if we would be re-entering the building. As it was getting late my friend and I decided that we would leave to ensure we managed to get our train home and also because we didnt know if the issue was a fire or possibly a bomb scare no one seemed to know and we didnt feel safe re-entering the theatre.
A few days later I contacted 2 pavillion staff regarding what had happened and if we would get a refund for our tickets and also fir the drinks that we did not get. The people that responded eventually were Scott Bell the Customer Experience Manager and Greg Baikie the Hospitality Manager. The responses I received were both patronising and had a couldnt care less about the customer attitude, which is pretty poor considering both job titles. Needless to say I did not get a refund for the 2 tickets and no refund for the 2 drinks that I purchased but never got. Sadly this has left me with a very low regard for how certain staff treat Pavillion customers and has definitely put me off booking events in the future.
A few days later I contacted 2 pavillion staff regarding what had happened and if we would get a refund for our tickets and also fir the drinks that we did not get. The people that responded eventually were Scott Bell the Customer Experience Manager and Greg Baikie the Hospitality Manager. The responses I received were both patronising and had a couldnt care less about the customer attitude, which is pretty poor considering both job titles. Needless to say I did not get a refund for the 2 tickets and no refund for the 2 drinks that I purchased but never got. Sadly this has left me with a very low regard for how certain staff treat Pavillion customers and has definitely put me off booking events in the future.
翻译：首先，我想说我很喜欢 Pavillion，而且多年来一直来这里，但是我上次的经历让我放弃了以后预订任何门票的想法。2024 年 10 月 2 日，我和一位朋友去看了舞台上的“格拉斯哥之吻”，在演出开始之前，我们在酒吧预订了饮料，以确保我们不必在中场休息时排队。这场戏很有趣，但大约 35 分钟后，我们被告知要撤离大楼并聚集在对面的步行酒吧外面（这并不理想，因为有很多人溢出到路上和迎面而来的车辆上，没有工作人员监督控制人群）。大约 20 分钟后，我们走到马路对面，向几个工作人员询问发生了什么事，他们说他们不知道，也不确定我们是否会重新进入大楼。天色已晚，我和朋友决定离开，以确保能赶上回家的火车，而且我们不知道这是一场火灾还是炸弹恐慌，似乎没人知道，我们觉得再次进入剧院不安全。
几天后，我联系了 2 名 Pavillion 员工，询问发生了什么事，我们是否可以退票，以及我们未拿到的饮料。最终回复我的是客户体验经理 Scott Bell 和接待经理 Greg Baikie。我收到的回复都很傲慢，对客户的态度毫不在意，考虑到这两个职位，这种态度相当糟糕。不用说，我没有得到 2 张票的退款，也没有得到我购买但从未拿到的 2 杯饮料的退款。遗憾的是，这让我对某些员工对待 Pavillion 客户的方式非常不尊重，并且绝对让我在将来不会预订活动。
几天后，我联系了 2 名 Pavillion 员工，询问发生了什么事，我们是否可以退票，以及我们未拿到的饮料。最终回复我的是客户体验经理 Scott Bell 和接待经理 Greg Baikie。我收到的回复都很傲慢，对客户的态度毫不在意，考虑到这两个职位，这种态度相当糟糕。不用说，我没有得到 2 张票的退款，也没有得到我购买但从未拿到的 2 杯饮料的退款。遗憾的是，这让我对某些员工对待 Pavillion 客户的方式非常不尊重，并且绝对让我在将来不会预订活动。
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