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55cwk
The Smelly Apple
intu Braehead的点评
点评：Very disappointing experience at the Apple Braehead store today.
I approached the member of staff working at the front entrance at around 11:30am regarding an issue with a Belkin screen protector. Just as I approached him, he appeared to pass wind, and the smell was absolutely awful. That was unpleasant enough, but unfortunately his manner towards me was also dismissive, abrupt and generally unfriendly.
I fully understand that staff and customers may not always agree, but there is no reason for a customer to be made to feel uncomfortable simply for raising a genuine concern. For someone positioned at the entrance of the store and acting as a first point of contact, the standard of customer service was particularly poor.
I have always associated Apple with a high level of customer service, which made this experience especially disappointing. Apple Braehead really needs to look at how customers are being spoken to and treated at the front of the store.
A very poor experience and definitely not what I would expect from Apple.
I approached the member of staff working at the front entrance at around 11:30am regarding an issue with a Belkin screen protector. Just as I approached him, he appeared to pass wind, and the smell was absolutely awful. That was unpleasant enough, but unfortunately his manner towards me was also dismissive, abrupt and generally unfriendly.
I fully understand that staff and customers may not always agree, but there is no reason for a customer to be made to feel uncomfortable simply for raising a genuine concern. For someone positioned at the entrance of the store and acting as a first point of contact, the standard of customer service was particularly poor.
I have always associated Apple with a high level of customer service, which made this experience especially disappointing. Apple Braehead really needs to look at how customers are being spoken to and treated at the front of the store.
A very poor experience and definitely not what I would expect from Apple.
翻译：今天在苹果布里黑德店的经历真是令人失望。
上午11点半左右，我因为贝尔金屏幕保护膜的问题去向前台的工作人员询问。就在我走近他时，他似乎放了个屁，气味极其难闻。这已经够令人不悦的了，不幸的是，他对我的态度也是漠不关心、生硬且毫无友善之意。
我完全理解员工与顾客之间未必总能达成共识。但是，没有理由仅仅因为顾客提出了合理的担忧就让他们感到不自在。对于站在店门口、作为第一接触点的工作人员来说，他们的服务水平实在糟糕透顶。
我一直都认为苹果公司提供着高水平的客户服务，因此这次的经历尤其令我失望。苹果布里赫德店确实需要审视一下店员们是如何与顾客交流及对待顾客的。一次极其糟糕的体验，绝对不是我对苹果的预期。
上午11点半左右，我因为贝尔金屏幕保护膜的问题去向前台的工作人员询问。就在我走近他时，他似乎放了个屁，气味极其难闻。这已经够令人不悦的了，不幸的是，他对我的态度也是漠不关心、生硬且毫无友善之意。
我完全理解员工与顾客之间未必总能达成共识。但是，没有理由仅仅因为顾客提出了合理的担忧就让他们感到不自在。对于站在店门口、作为第一接触点的工作人员来说，他们的服务水平实在糟糕透顶。
我一直都认为苹果公司提供着高水平的客户服务，因此这次的经历尤其令我失望。苹果布里赫德店确实需要审视一下店员们是如何与顾客交流及对待顾客的。一次极其糟糕的体验，绝对不是我对苹果的预期。
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