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Shanelle H
Not great
UK Bungee Club的点评
点评：When I first enquired on 6th May, I specifically asked if it was possible to jump in an upright position, as I had my own reasons for not wanting to go upside down. I was told this could be accommodated with a chest harness, and this reassurance was the deciding factor in me making the booking.
However, when I arrived on the day and was already in the queue, I was informed that this option was not available. No clear reason was given for this change, and I was left in a very difficult position. I still tried to go ahead, but when it came to the jump itself, I decided not to proceed…. because the very condition I had asked about from the beginning was no longer being honoured.
I am extremely disappointed with this experience. I would not have booked had I been told upright jumping wasn’t possible, so I feel the information I was given at the point of booking was misleading.
I would like this to be properly reviewed, and I believe a refund would be a fair resolution given the circumstances.
I look forward to your response.
However, when I arrived on the day and was already in the queue, I was informed that this option was not available. No clear reason was given for this change, and I was left in a very difficult position. I still tried to go ahead, but when it came to the jump itself, I decided not to proceed…. because the very condition I had asked about from the beginning was no longer being honoured.
I am extremely disappointed with this experience. I would not have booked had I been told upright jumping wasn’t possible, so I feel the information I was given at the point of booking was misleading.
I would like this to be properly reviewed, and I believe a refund would be a fair resolution given the circumstances.
I look forward to your response.
翻译：5月6日我第一次咨询时，特意询问是否可以直立跳跃，因为我有自己的理由不想倒立。他们告诉我，如果佩戴胸式安全带，就可以实现直立跳跃，而正是这份保证让我最终决定预订。
然而，当天我到达并排队时，却被告知无法选择直立跳跃。他们没有明确说明原因，导致我的姿势非常尴尬。我还是想继续跳下去，但到了跳伞的时候，我决定放弃……因为我从一开始就询问的条件已经不再适用了。
我对这次经历非常失望。如果当时被告知无法直立跳跃，我就不会预订了，所以我觉得预订时得到的信息具有误导性。
我希望得到妥善的审核，并且考虑到目前的情况，我认为退款是一个公平的解决方案。
期待您的回复。
然而，当天我到达并排队时，却被告知无法选择直立跳跃。他们没有明确说明原因，导致我的姿势非常尴尬。我还是想继续跳下去，但到了跳伞的时候，我决定放弃……因为我从一开始就询问的条件已经不再适用了。
我对这次经历非常失望。如果当时被告知无法直立跳跃，我就不会预订了，所以我觉得预订时得到的信息具有误导性。
我希望得到妥善的审核，并且考虑到目前的情况，我认为退款是一个公平的解决方案。
期待您的回复。
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