旅行
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Tripadvisor用户
Not worth the money or stay
Spa at Mercure Blackburn Dunkenhalgh Hotel的点评
点评：During my recent stay at your hotel, we were deeply disappointed by several aspects of the service. The reception phone was persistently unanswered, which made it difficult to address issues promptly. My room was located in an outbuilding of the courtyard, necessitating cold and rainy walks between buildings, as there was no internal access. The lack of robes in the rooms and the spa only compounded the inconvenience. Despite multiple requests, robes were only provided after a long wait and additional effort, which felt discriminatory as other guests received them immediately upon asking. The overall poor service was further highlighted by substandard room conditions and non-functional telephones in rooms 47 and 48. Given the high cost of the stay, the experience did not meet expectations, and I have been unwell with a cold and fever since returning. The combination of these issues made for a very unsatisfactory stay.
翻译：在我最近入住贵酒店期间，我们对酒店的几项服务深感失望。前台电话一直无人接听，这导致我们很难及时解决问题。我的房间位于庭院的附属建筑内，由于没有内部通道，因此必须在寒冷多雨的天气里穿过建筑物。房间和水疗中心缺少浴袍，这进一步加剧了不便。尽管我多次要求提供浴袍，但客人在等待了很长时间并付出了额外努力后才获得，这让人感觉受到了歧视，因为其他客人在提出要求后立即得到了浴袍。房间条件不佳以及 47 和 48 号房间的电话无法使用，进一步凸显了整体服务质量差。考虑到住宿费用高昂，体验没有达到预期，而且自从回来后，我一直感冒发烧。这些问题的结合让我的住宿非常不满意。
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