点评:Went to the pool for inflatable session. Paid went in but son said he wanted to go in to the family pool. And he dived in. After 30 minutes the lifeguard told us we had to get out of the pool as there was 50 people in a pool for 40 people. He only asked us to leave. I assume due to how I look. From my slightly tanned complexion. Didn't ask anyone else to leave the slightly oversubscribed pool. Spoke with the manager "Jack" who was as much use as a chocolate fireguard. I left and went to reception to request they charge me for the family swim rather than the inflatable session. Unfortunately they said it was company policy not to refund for a pay as you go customer. To be fair this place is extortionate for what it is. So to sum uo I've been here a dozen times in the last two years and will not come back as I'm fed up of the indifferent treatment each time I'm here with my son. They must think I'm blind and deaf. Pure blatant r@£!&ts lacking customer service skills.
翻译:去泳池玩充气游戏。付了钱进去,儿子说他想去家庭泳池,然后就跳了进去。30分钟后,救生员告诉我们必须离开泳池,因为40人的泳池里竟然有50个人。他只叫我们离开。我猜是因为我看起来有点黑,因为我的肤色略显黝黑。我没有叫其他人离开这个略显拥挤的泳池。我和经理“杰克”谈过,他简直就是个巧克力挡火板。我离开后去前台,要求他们按家庭泳池而不是充气游戏收费。可惜的是,他们说公司规定,按次付费的顾客不退款。说实话,这地方收费太高了。总而言之,过去两年我来过这里十几次,不会再来了,因为我受够了每次带儿子来这里都受到的冷漠对待。他们肯定觉得我又瞎又聋。纯粹公然的 r@£!&ts,缺乏客户服务技能。