旅行
账户
Passport6522435****
APPALLING CUSTOMER SERVICE
Plants Galore的点评
点评：ARROGANT, UNREASONABLE, INTIMIDATING CUSTOMER SERVICE
I was sent the wrong colour geraniums, they were not the colour that was advertised in the photo online. I called Customer Services and spoke to an extremely arrogant manager who point blank refused to accept any liability for putting the wrong photo onine, used intimidating tactics and wouldn't offer any compensation whatsoever. In fact, she said if I received a refund for the plants she wanted a video of me stamping on the originals and not using them! I had already paid that refund several times over in delivery charges. She tried to fob me off by saying it was the correct plant, then when she couldn't argue it she said the photo was only a guide - what's the point in a rough idea and there's no disclaimer to say this. Either put the correct photo or put a disclaimer (which PG has now hastily added since my call) saying the photo can't be trusted. Eventually she put the phone down on me. I'm reporting this everywhere, including to rogue trader media, as the attitude of Plants Galore customer services was appalling. We're talking petty sums of money here but the attitude needs to be called out, I can imagine they get away with a lot with their intimidating tactics and this is not good when they no doubt have elderly and more vulnerable customers.
I was sent the wrong colour geraniums, they were not the colour that was advertised in the photo online. I called Customer Services and spoke to an extremely arrogant manager who point blank refused to accept any liability for putting the wrong photo onine, used intimidating tactics and wouldn't offer any compensation whatsoever. In fact, she said if I received a refund for the plants she wanted a video of me stamping on the originals and not using them! I had already paid that refund several times over in delivery charges. She tried to fob me off by saying it was the correct plant, then when she couldn't argue it she said the photo was only a guide - what's the point in a rough idea and there's no disclaimer to say this. Either put the correct photo or put a disclaimer (which PG has now hastily added since my call) saying the photo can't be trusted. Eventually she put the phone down on me. I'm reporting this everywhere, including to rogue trader media, as the attitude of Plants Galore customer services was appalling. We're talking petty sums of money here but the attitude needs to be called out, I can imagine they get away with a lot with their intimidating tactics and this is not good when they no doubt have elderly and more vulnerable customers.
翻译：傲慢、不讲道理、令人生畏的客户服务
我收到的天竺葵颜色不对，它们不是网上宣传的照片上的颜色。我打电话给客户服务部，与一位极其傲慢的经理交谈，她直截了当地拒绝承担将错误的照片放在网上的任何责任，使用恐吓手段，不提供任何补偿。事实上，她说如果我收到植物退款，她想要一段我在原件上盖章而不是使用它们的视频！我已经支付了好几倍的运费退款。她试图敷衍我，说这是正确的植物，然后当她无法争辩时，她说照片只是一个指南——粗略的想法有什么意义，没有免责声明说这一点。要么放上正确的照片，要么放一个免责声明（自从我打电话以来，PG 现在匆忙添加了免责声明），说照片不可信。最后她挂断了我的电话。我正在向各处报告此事，包括向流氓交易者媒体报告，因为 Plants Galore 客户服务的态度令人震惊。我们谈论的是小额款项，但这种态度需要引起重视，我可以想象他们通过恐吓手段逃脱了很多惩罚，当他们毫无疑问拥有老年人和更脆弱的客户时，这种情况并不好。
我收到的天竺葵颜色不对，它们不是网上宣传的照片上的颜色。我打电话给客户服务部，与一位极其傲慢的经理交谈，她直截了当地拒绝承担将错误的照片放在网上的任何责任，使用恐吓手段，不提供任何补偿。事实上，她说如果我收到植物退款，她想要一段我在原件上盖章而不是使用它们的视频！我已经支付了好几倍的运费退款。她试图敷衍我，说这是正确的植物，然后当她无法争辩时，她说照片只是一个指南——粗略的想法有什么意义，没有免责声明说这一点。要么放上正确的照片，要么放一个免责声明（自从我打电话以来，PG 现在匆忙添加了免责声明），说照片不可信。最后她挂断了我的电话。我正在向各处报告此事，包括向流氓交易者媒体报告，因为 Plants Galore 客户服务的态度令人震惊。我们谈论的是小额款项，但这种态度需要引起重视，我可以想象他们通过恐吓手段逃脱了很多惩罚，当他们毫无疑问拥有老年人和更脆弱的客户时，这种情况并不好。
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