点评:Please avoid!
We booked two E-bikes for two hours at 2 pm for their Rostrevor site, their Employee turned up late at around 2:05 and we managed to get going at roughly 2:10-ish he was nice and very knowledgeable about the bikes but we were still a bit peeved about the late start, unfortunately the day got worse from there.
The track at Rostrevor starts with a gruelling climb which took us about 40 minutes after which my friend's bike developed a motor fault meaning we had to return to the base at roughly 2:50 with the bikes the fella there swapped the bike out for one with 60% battery and said we could have until 5pm it wasnt great that we had to do the 40-minute climb again but we had come a long way just to do Rostrevor so cracked on with it.
Unfortunately our day got worse as my bike's front brake then failed, Rostrevor's lowest-rated trail is Red which is difficult, I decided that it would be too dangerous for me to continue with one brake and decided to walk the bike down the tiny trail to the hut. This took almost an hour and was quite treacherous with loose rocks and jumps to contend with on a foot-wide path whilst walking alongside a bike. Unfortunately, we didn't receive much sympathy from the bike shop employee when we arrived, who said if we wished to complain we would have to email them.
I sent an email but received no reply and then decided to call them which is when I spoke with Tom who could well be the most annoying person i've had the miss fortune to speak with, rather than apologise for sending me out with a bike I could have broken my neck on he was patronising, childish and accused me of lying.
If you value your money and would like to avoid a potentially life-changing accident I would avoid this company.
It’s such a shame as Rostrevor is a brilliant trail and absolutely beautiful.
翻译:请避免!
我们在下午 2 点预订了两辆电动自行车,在 Rostrevor 站点使用两个小时,他们的员工在 2:05 左右迟到了,我们设法在大约 2:10 左右出发,他很友好,对自行车非常了解,但我们仍然对迟到感到有点恼火,不幸的是,从那以后情况变得更糟了。
Rostrevor 的赛道以艰苦的爬坡开始,我们花了大约 40 分钟,之后我朋友的自行车出现了发动机故障,这意味着我们不得不在大约 2:50 带着自行车返回基地,那里的伙计把自行车换成了电池电量为 60% 的自行车,并说我们可以骑到下午 5 点,我们不得不再次进行 40 分钟的爬坡,这不太好,但我们已经走了很长一段路才去 Rostrevor,所以继续骑下去。
不幸的是,我们的日子变得更糟了,因为我的自行车的前刹车失灵了,罗斯特雷沃的最低评级的路线是红色的,很难走,我认为只用一个刹车继续骑行对我来说太危险了,于是我决定推着自行车沿着小路走到小屋。这花了将近一个小时,而且非常危险,在一条只有一英尺宽的路上,一边走一边要面对松散的岩石和跳跃。不幸的是,我们到达时,自行车店的员工并没有给予我们太多的同情,他们说如果我们想投诉,就必须给他们发电子邮件。
我发了一封电子邮件,但没有收到回复,然后决定给他们打电话,就在那时我和汤姆交谈,他可能是我有幸交谈过的最烦人的人,他没有为送我一辆可能会摔断脖子的自行车而道歉,而是傲慢、幼稚,指责我撒谎。
如果你珍惜你的钱,想避免可能改变生活的事故,我会避开这家公司。
这真是太可惜了,因为罗斯特雷沃是一条非常棒的步道,而且风景非常优美。