下载App
资质规则
旅行
账户
Tripadvisor用户
Absolutely TERRIBLE customer service
Busselton Visitor Centre的点评
点评：Extremely Disappointing Customer Service
I visited the Busselton Visitor Centre today with my family, expecting a pleasant experience. Unfortunately, the attitude and customer service we received from one staff member was incredibly disappointing and, frankly, unacceptable.
When we entered, I reminded my children not to touch anything, and they behaved exactly as asked. My two-year-old spotted a Bluey book set on the top shelf and asked if he could have it. I got it down for him and explained that he wasn’t to open it until we had paid. He listened and carried it around without opening it.
When we approached the counter, my two-year-old reached up to place the book on the counter himself. Instead of simply acknowledging a small child trying to do the right thing, the staff member said:
“The counter is on this side.”
He stopped, and we moved around to the other side. He then stood beside her, holding the book out so she could scan it.
Her response, accompanied by a very obvious huff, was:
“I guess that will have to do.”
I was genuinely speechless.
This wasn’t an adult being difficult, rude or disrespectful. This was a two-year-old child trying to hand over an item that his parents were purchasing.
My children are very well mannered, and throughout the entire visit they behaved appropriately. There was absolutely no reason for a staff member to speak to a young child with that level of irritation and contempt.
I eventually asked her, “Having a bad day, are we?”
Her response was:
“I should be having my nanna nap about now.”
Everyone has bad days. Everyone gets tired. But if you’re working in tourism and customer service, taking that frustration out on customers, particularly a two-year-old child, simply isn’t acceptable.
What concerns me most is the impression this attitude creates.
I’m only visiting from Perth, but visitor centres are often among the first points of contact for interstate and international tourists arriving in a region. Staff working in these centres are effectively representing the local community and, to some extent, Western Australia.
If this is considered an acceptable standard of customer service, then something needs to change dramatically.
Busselton is a beautiful part of Western Australia and deserves to be represented by people who make visitors feel welcome, not by someone who appears inconvenienced by the presence of a two-year-old trying to buy a Bluey book.
A very disappointing experience, and unfortunately one that has left a sour taste after what should have been a simple and enjoyable family visit
I visited the Busselton Visitor Centre today with my family, expecting a pleasant experience. Unfortunately, the attitude and customer service we received from one staff member was incredibly disappointing and, frankly, unacceptable.
When we entered, I reminded my children not to touch anything, and they behaved exactly as asked. My two-year-old spotted a Bluey book set on the top shelf and asked if he could have it. I got it down for him and explained that he wasn’t to open it until we had paid. He listened and carried it around without opening it.
When we approached the counter, my two-year-old reached up to place the book on the counter himself. Instead of simply acknowledging a small child trying to do the right thing, the staff member said:
“The counter is on this side.”
He stopped, and we moved around to the other side. He then stood beside her, holding the book out so she could scan it.
Her response, accompanied by a very obvious huff, was:
“I guess that will have to do.”
I was genuinely speechless.
This wasn’t an adult being difficult, rude or disrespectful. This was a two-year-old child trying to hand over an item that his parents were purchasing.
My children are very well mannered, and throughout the entire visit they behaved appropriately. There was absolutely no reason for a staff member to speak to a young child with that level of irritation and contempt.
I eventually asked her, “Having a bad day, are we?”
Her response was:
“I should be having my nanna nap about now.”
Everyone has bad days. Everyone gets tired. But if you’re working in tourism and customer service, taking that frustration out on customers, particularly a two-year-old child, simply isn’t acceptable.
What concerns me most is the impression this attitude creates.
I’m only visiting from Perth, but visitor centres are often among the first points of contact for interstate and international tourists arriving in a region. Staff working in these centres are effectively representing the local community and, to some extent, Western Australia.
If this is considered an acceptable standard of customer service, then something needs to change dramatically.
Busselton is a beautiful part of Western Australia and deserves to be represented by people who make visitors feel welcome, not by someone who appears inconvenienced by the presence of a two-year-old trying to buy a Bluey book.
A very disappointing experience, and unfortunately one that has left a sour taste after what should have been a simple and enjoyable family visit
翻译：客服服务极其令人失望
今天，我和家人一起去了布瑟尔顿游客中心，本以为会有一段愉快的体验。然而，其中一位工作人员的态度和服务水平实在令人失望至极，坦率地说，完全不可接受。
我们进入中心后，我提醒孩子们不要碰任何东西，他们也乖乖照做了。这时，我两岁的孩子注意到书架最上层有一套《蓝色小考拉》的图书，便问能不能拿。我帮他把书拿下来，并告诉他必须在我们付完钱后才能打开。他乖乖听着，一直把书带在身边而没打开过。
当我们走到收银台前时，我两岁的孩子主动伸手想把书放到柜台上。然而，那位工作人员非但没有赞赏一个小孩子试图做正确的事，反而说道：
“收银台在这边。”
孩子停下了动作，我们便走到另一边。随后他站在工作人员身旁，把书递过去让她扫描。她的回应伴随着明显的不悦情绪，说道：
“我想那样也行吧。”
我真的说不出话来。
这并不是一个成年人在故意刁难、无礼或不尊重他人。这是一个两岁的孩子，试图把父母要买的东西递过去而已。
我的孩子们都很有礼貌，在整个参观过程中表现得也恰到好处。工作人员完全没有理由用那种烦躁又轻蔑的语气跟一个小孩子说话。我最终问她：“今天过得不顺心吧？”
她的回答是：
“现在我本该在睡午觉呢。”
每个人都有不顺心的日子，每个人都会感到疲惫。但如果你从事旅游业或客户服务行业，却把这种烦躁情绪发泄在顾客身上，尤其是对一个两岁的孩子，那绝对是不可接受的。
最让我担忧的是这种态度所给人留下的印象。
我只是从珀斯来旅游的而已。不过，游客中心通常是州际及国际游客抵达某个地区后最先接触到的地方。在这些中心工作的员工实际上代表着当地社区，在某种程度上也代表着西澳大利亚州。
如果这种服务水平也能被视作可以接受的话，那就真的需要做出巨大改变了。
布瑟尔顿是西澳大利亚州一处风景优美的地方，理应由那些能让游客感到宾至如归的人来为它代言。绝不是那种因为有个两岁小孩试图购买《布鲁伊》绘本而感到不耐烦的人。
这是一次极其令人失望的经历；原本应该是一次简单又愉快的家庭出游，结果却留下了不愉快的负面印象。
今天，我和家人一起去了布瑟尔顿游客中心，本以为会有一段愉快的体验。然而，其中一位工作人员的态度和服务水平实在令人失望至极，坦率地说，完全不可接受。
我们进入中心后，我提醒孩子们不要碰任何东西，他们也乖乖照做了。这时，我两岁的孩子注意到书架最上层有一套《蓝色小考拉》的图书，便问能不能拿。我帮他把书拿下来，并告诉他必须在我们付完钱后才能打开。他乖乖听着，一直把书带在身边而没打开过。
当我们走到收银台前时，我两岁的孩子主动伸手想把书放到柜台上。然而，那位工作人员非但没有赞赏一个小孩子试图做正确的事，反而说道：
“收银台在这边。”
孩子停下了动作，我们便走到另一边。随后他站在工作人员身旁，把书递过去让她扫描。她的回应伴随着明显的不悦情绪，说道：
“我想那样也行吧。”
我真的说不出话来。
这并不是一个成年人在故意刁难、无礼或不尊重他人。这是一个两岁的孩子，试图把父母要买的东西递过去而已。
我的孩子们都很有礼貌，在整个参观过程中表现得也恰到好处。工作人员完全没有理由用那种烦躁又轻蔑的语气跟一个小孩子说话。我最终问她：“今天过得不顺心吧？”
她的回答是：
“现在我本该在睡午觉呢。”
每个人都有不顺心的日子，每个人都会感到疲惫。但如果你从事旅游业或客户服务行业，却把这种烦躁情绪发泄在顾客身上，尤其是对一个两岁的孩子，那绝对是不可接受的。
最让我担忧的是这种态度所给人留下的印象。
我只是从珀斯来旅游的而已。不过，游客中心通常是州际及国际游客抵达某个地区后最先接触到的地方。在这些中心工作的员工实际上代表着当地社区，在某种程度上也代表着西澳大利亚州。
如果这种服务水平也能被视作可以接受的话，那就真的需要做出巨大改变了。
布瑟尔顿是西澳大利亚州一处风景优美的地方，理应由那些能让游客感到宾至如归的人来为它代言。绝不是那种因为有个两岁小孩试图购买《布鲁伊》绘本而感到不耐烦的人。
这是一次极其令人失望的经历；原本应该是一次简单又愉快的家庭出游，结果却留下了不愉快的负面印象。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
