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STAY AWAY FROM THIS PLACE
Cenote Cocalitos的点评
点评：Very disappointing and upsetting experience at Cocalitos. My partner and I were visiting Bacalar and staying at a nearby hotel that provides complimentary kayaks and paddleboards for guests. We decided to kayak along the lagoon and stopped near Cocalitos for a swim. We left our kayaks in the water, outside of Cocalitos’ property, in a safe and secure spot where they could not drift away, while being careful to respect the existing barriers and boundaries in the area. We were in the water for approximately 5–10 minutes, and when we returned, the kayaks were gone, along with our personal belongings that we had left inside them.
We spoke with a Cocalitos staff member, older gentleman, who told us that the marina had taken our kayaks and that we would need to return with our hotel manager and pay a fine to get them back. We went back to our hotel, and a hotel staff member kindly accompanied us to Cocalitos. The same gentleman repeated the same explanation to our hotel staff. We were extremely embarrassed and concerned, so we asked our hotel staff to accompany us directly to the marina to try to resolve the situation.
The marina captain was incredibly helpful and immediately told us that no one from the marina had taken our kayaks. He even offered to return to Cocalitos with us to clarify what had happened. When we returned, the gentleman at Cocalitos changed his story and acknowledged that he and his staff had taken the kayaks and kept them hidden on the property, along with our personal belongings. Thankfully, with the help of our hotel staff and the marina captain, we were able to recover everything.
We are incredibly grateful to the wonderful staff at Amainah Bacalar and to the marina captain for their honesty and help throughout this situation. Unfortunately, based on our experience, we would strongly recommend staying away from this place and being very cautious about leaving your belongings or watercraft anywhere near Cocalitos. What should have been a relaxing afternoon on the lagoon turned into a very stressful and uncomfortable experience.
We spoke with a Cocalitos staff member, older gentleman, who told us that the marina had taken our kayaks and that we would need to return with our hotel manager and pay a fine to get them back. We went back to our hotel, and a hotel staff member kindly accompanied us to Cocalitos. The same gentleman repeated the same explanation to our hotel staff. We were extremely embarrassed and concerned, so we asked our hotel staff to accompany us directly to the marina to try to resolve the situation.
The marina captain was incredibly helpful and immediately told us that no one from the marina had taken our kayaks. He even offered to return to Cocalitos with us to clarify what had happened. When we returned, the gentleman at Cocalitos changed his story and acknowledged that he and his staff had taken the kayaks and kept them hidden on the property, along with our personal belongings. Thankfully, with the help of our hotel staff and the marina captain, we were able to recover everything.
We are incredibly grateful to the wonderful staff at Amainah Bacalar and to the marina captain for their honesty and help throughout this situation. Unfortunately, based on our experience, we would strongly recommend staying away from this place and being very cautious about leaving your belongings or watercraft anywhere near Cocalitos. What should have been a relaxing afternoon on the lagoon turned into a very stressful and uncomfortable experience.
翻译：在Cocalitos的体验真是令人失望且心烦。我和伴侣当时正在巴卡拉尔旅行，住在一家为住客提供免费皮划艇和桨板的酒店。我们决定沿着潟湖划皮划艇，之后在Cocalitos附近停下来游泳。我们把皮划艇留在了水里——就在Cocalitos的场地外一个既安全又稳妥的地方，确保它们不会漂走——同时我们也十分留意并遵守了该区域的所有围栏与边界规定。我们在水中待了大约5到10分钟，回来后发现皮划艇不见了，留在里面的个人物品也一同不翼而飞。
我们与Cocalitos的一名年长男员工交谈，他告诉我们码头方面拿走了我们的皮划艇，我们需要和酒店经理一起回去并支付罚款才能取回。我们回到酒店后，一位酒店工作人员好心地陪同我们前往Cocalitos。那位先生又向我们酒店的工作人员重复了同样的解释。我们感到极其尴尬且忧心忡忡，于是请求酒店工作人员陪同我们直接前往码头，试图解决这一问题。
码头的管理员非常热心，立刻告诉我们：没有任何码头工作人员拿走了我们的皮划艇。他甚至主动提出和我们一起返回科卡利托斯，以弄清楚事情的真相。当我们回到那里时……Cocalitos旅馆的负责人改口了，他承认自己与员工拿走了皮划艇，并把它们连同我们的个人物品一起藏在了旅馆的领地内。幸运的是，在酒店员工以及码头管理员的帮助下，我们找回了所有物品。
我们由衷感谢Amainah Bacalar酒店那些友善的工作人员，也感谢码头管理员在此事中所展现出的诚实与帮助。不过，基于我们的经历，。我们强烈建议大家远离这个地方，并且在 Cocalitos 附近时务必小心保管好自己的物品及水上交通工具。原本计划在泻湖上享受一个轻松的下午，结果却变成了一次充满压力且极不愉快的经历。
我们与Cocalitos的一名年长男员工交谈，他告诉我们码头方面拿走了我们的皮划艇，我们需要和酒店经理一起回去并支付罚款才能取回。我们回到酒店后，一位酒店工作人员好心地陪同我们前往Cocalitos。那位先生又向我们酒店的工作人员重复了同样的解释。我们感到极其尴尬且忧心忡忡，于是请求酒店工作人员陪同我们直接前往码头，试图解决这一问题。
码头的管理员非常热心，立刻告诉我们：没有任何码头工作人员拿走了我们的皮划艇。他甚至主动提出和我们一起返回科卡利托斯，以弄清楚事情的真相。当我们回到那里时……Cocalitos旅馆的负责人改口了，他承认自己与员工拿走了皮划艇，并把它们连同我们的个人物品一起藏在了旅馆的领地内。幸运的是，在酒店员工以及码头管理员的帮助下，我们找回了所有物品。
我们由衷感谢Amainah Bacalar酒店那些友善的工作人员，也感谢码头管理员在此事中所展现出的诚实与帮助。不过，基于我们的经历，。我们强烈建议大家远离这个地方，并且在 Cocalitos 附近时务必小心保管好自己的物品及水上交通工具。原本计划在泻湖上享受一个轻松的下午，结果却变成了一次充满压力且极不愉快的经历。
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