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Jen O
Not a spa - a leisure centre with treatment rooms
The Spa at Castleknock Hotel的点评
点评：We booked the Ultimate Spa Day and the Mum-to-Be package as an engagement treat using money we’d received as gifts. With our first baby due in a few weeks, we wanted one last relaxing day together before becoming parents. Unfortunately, it turned out to be one of the most disappointing spa experiences we’ve ever had.
The biggest shock came as soon as we arrived. We expected to walk into a tranquil spa but were instead directed to what was essentially a public leisure centre. The facilities are shared with hotel guests and the public, something that wasn’t made clear when booking. The pool was packed with children and incredibly noisy. As I’m eight months pregnant, I couldn’t use the sauna, steam room or jacuzzi, so the pool was the only facility available to me. It was so busy that I didn’t even get in.
We weren’t given towels, only robes, and even had to be given €1 coins to use the lockers. There are no dedicated spa changing facilities either, so we had to change in the public leisure centre, walk back to the spa for our treatments, walk back again afterwards to get changed and then return to the spa once more just to pay. It felt completely disjointed and nothing like the luxury spa experience we had paid for.
The robe I was given was rough, worn and far too small for someone heavily pregnant.
The treatments were equally disappointing. My fiancé and I were in the same room with two therapists who spent parts of the treatment whispering to each other, while product bottles were constantly being pumped loudly as though they were almost empty. It wasn’t remotely relaxing.
The facial was the worst I’ve ever had. There was no consultation about my skin, no explanation of the products being used and no indication that the treatment had been tailored to me. I actually had to ask for my hair to be covered before she started. The therapist left the room during the treatment, leaving me lying there with product on my face and damp cotton pads over my eyes. A peel-off mask got stuck in my hair and eyebrows and had to be scrubbed off. By the end my face felt so greasy that I had to dry it with a towel myself. I left with no confidence that the therapist had any real knowledge of skincare. It felt more like someone rubbing products onto my face than a professional facial.
Afterwards we went for what was advertised as a spa lunch, only to discover it was simply a choice of four appetisers. Again, not what we expected from a premium spa package.
We’ve eaten at Castleknock Hotel many times and have always had lovely experiences, which is why we booked the spa without hesitation. Sadly, the spa fell well below expectations.
For the price we paid, we could have enjoyed a genuinely luxurious spa day elsewhere. Instead, it felt like a leisure centre with treatment rooms attached. I would not recommend this spa to anyone looking for a peaceful, high-quality spa experience.
The biggest shock came as soon as we arrived. We expected to walk into a tranquil spa but were instead directed to what was essentially a public leisure centre. The facilities are shared with hotel guests and the public, something that wasn’t made clear when booking. The pool was packed with children and incredibly noisy. As I’m eight months pregnant, I couldn’t use the sauna, steam room or jacuzzi, so the pool was the only facility available to me. It was so busy that I didn’t even get in.
We weren’t given towels, only robes, and even had to be given €1 coins to use the lockers. There are no dedicated spa changing facilities either, so we had to change in the public leisure centre, walk back to the spa for our treatments, walk back again afterwards to get changed and then return to the spa once more just to pay. It felt completely disjointed and nothing like the luxury spa experience we had paid for.
The robe I was given was rough, worn and far too small for someone heavily pregnant.
The treatments were equally disappointing. My fiancé and I were in the same room with two therapists who spent parts of the treatment whispering to each other, while product bottles were constantly being pumped loudly as though they were almost empty. It wasn’t remotely relaxing.
The facial was the worst I’ve ever had. There was no consultation about my skin, no explanation of the products being used and no indication that the treatment had been tailored to me. I actually had to ask for my hair to be covered before she started. The therapist left the room during the treatment, leaving me lying there with product on my face and damp cotton pads over my eyes. A peel-off mask got stuck in my hair and eyebrows and had to be scrubbed off. By the end my face felt so greasy that I had to dry it with a towel myself. I left with no confidence that the therapist had any real knowledge of skincare. It felt more like someone rubbing products onto my face than a professional facial.
Afterwards we went for what was advertised as a spa lunch, only to discover it was simply a choice of four appetisers. Again, not what we expected from a premium spa package.
We’ve eaten at Castleknock Hotel many times and have always had lovely experiences, which is why we booked the spa without hesitation. Sadly, the spa fell well below expectations.
For the price we paid, we could have enjoyed a genuinely luxurious spa day elsewhere. Instead, it felt like a leisure centre with treatment rooms attached. I would not recommend this spa to anyone looking for a peaceful, high-quality spa experience.
翻译：我们用收到的礼物钱预订了“终极水疗日”套餐以及“准妈咪专属套餐”，作为订婚的庆祝活动。由于第一个宝宝几周后就要出生了，我们希望能在成为父母之前共度一个轻松惬意的日子。可惜的是，这次体验却成了我们经历过最令人失望的水疗经历之一。
最令我们震惊的是刚到那儿的时候。我们原以为会走进一个宁静幽雅的水疗中心，结果却被带到了一个基本上算是公共休闲中心的地方。这些设施是与酒店住客及公众共享的，这一点在预订时并未说明。泳池里挤满了小孩，吵闹不堪。由于我怀孕八个月，无法使用桑拿房、蒸汽房或漩涡浴缸，因此泳池成了我唯一能使用的设施。但那里人太多，我甚至都没能进去。
我们没有得到毛巾，只拿到了浴袍；甚至还得自己掏钱买1欧元的硬币才能使用储物柜。此外，这里也没有专门供水疗使用的更衣室。因此我们不得不在公共休闲中心换衣服，然后走回水疗中心接受护理；护理结束后又得走回去换衣服，最后再回到水疗中心付款。整个流程显得支离破碎，完全不符合我们花钱所期待的奢华水疗体验。
给我的浴袍质地粗糙、已显破旧，对于怀有身孕的准妈妈来说也实在太小了。
各项护理服务同样令人失望。我和未婚夫待在同一个房间里，旁边有两位治疗师。治疗过程中，他们时不时低声耳语；与此同时，各种产品瓶被频繁按压，发出很大的声响，好像里面的东西快用完了似的。整个过程根本称不上放松。
这次面部护理是我经历过最糟糕的一次。全程没有关于我肤质的咨询，也没有任何对所用产品的说明，更看不出治疗方案是为我量身定制的。实际上，我还得主动要求护理师先帮我把头发包起来才开始护理。治疗过程中，治疗师离开了房间，只留下我一个人躺在那里——脸上涂着护肤产品，眼睛上还贴着湿漉漉的棉片。那种可撕除式面膜还粘在了我的头发和眉毛上，我不得不费力地把它擦掉。最后我的脸油腻得不行，只能自己用毛巾擦干。离开时，我完全不确信这位治疗师真的懂护肤知识。整个过程与其说是一堂专业的面部护理课，倒更像是有人在随意地把护肤品抹在我脸上罢了。之后，我们参加了宣传中所称的“水疗午宴”，结果却发现不过是四种开胃菜可供选择而已。这同样不符合我们对高端水疗套餐的期望。
我们曾多次在Castleknock Hotel用餐，每次体验都十分愉快，正因如此我们才毫不犹豫地预订了水疗服务。可惜的是，实际体验远未达到预期。
以我们支付的价格，本可以在其他地方享受一次真正奢华的水疗体验。然而事实并非如此。那里感觉就像一个附带治疗室的休闲中心。我不会向任何希望获得宁静且高品质水疗体验的人推荐这家水疗中心。
最令我们震惊的是刚到那儿的时候。我们原以为会走进一个宁静幽雅的水疗中心，结果却被带到了一个基本上算是公共休闲中心的地方。这些设施是与酒店住客及公众共享的，这一点在预订时并未说明。泳池里挤满了小孩，吵闹不堪。由于我怀孕八个月，无法使用桑拿房、蒸汽房或漩涡浴缸，因此泳池成了我唯一能使用的设施。但那里人太多，我甚至都没能进去。
我们没有得到毛巾，只拿到了浴袍；甚至还得自己掏钱买1欧元的硬币才能使用储物柜。此外，这里也没有专门供水疗使用的更衣室。因此我们不得不在公共休闲中心换衣服，然后走回水疗中心接受护理；护理结束后又得走回去换衣服，最后再回到水疗中心付款。整个流程显得支离破碎，完全不符合我们花钱所期待的奢华水疗体验。
给我的浴袍质地粗糙、已显破旧，对于怀有身孕的准妈妈来说也实在太小了。
各项护理服务同样令人失望。我和未婚夫待在同一个房间里，旁边有两位治疗师。治疗过程中，他们时不时低声耳语；与此同时，各种产品瓶被频繁按压，发出很大的声响，好像里面的东西快用完了似的。整个过程根本称不上放松。
这次面部护理是我经历过最糟糕的一次。全程没有关于我肤质的咨询，也没有任何对所用产品的说明，更看不出治疗方案是为我量身定制的。实际上，我还得主动要求护理师先帮我把头发包起来才开始护理。治疗过程中，治疗师离开了房间，只留下我一个人躺在那里——脸上涂着护肤产品，眼睛上还贴着湿漉漉的棉片。那种可撕除式面膜还粘在了我的头发和眉毛上，我不得不费力地把它擦掉。最后我的脸油腻得不行，只能自己用毛巾擦干。离开时，我完全不确信这位治疗师真的懂护肤知识。整个过程与其说是一堂专业的面部护理课，倒更像是有人在随意地把护肤品抹在我脸上罢了。之后，我们参加了宣传中所称的“水疗午宴”，结果却发现不过是四种开胃菜可供选择而已。这同样不符合我们对高端水疗套餐的期望。
我们曾多次在Castleknock Hotel用餐，每次体验都十分愉快，正因如此我们才毫不犹豫地预订了水疗服务。可惜的是，实际体验远未达到预期。
以我们支付的价格，本可以在其他地方享受一次真正奢华的水疗体验。然而事实并非如此。那里感觉就像一个附带治疗室的休闲中心。我不会向任何希望获得宁静且高品质水疗体验的人推荐这家水疗中心。
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