点评:We had booked a three night package at The Tent City for stay in Deluxe Swiss A/c Cottages from November 4th onwards
We arrived at the City at 10.30 am and after waiting for about an hour, we were given accommodation.
On reaching our Tent cottage, I found one Queen size bed, and the zip closing the tent broken.
The brochure had shown me that Swiss Deluxe Cottages were provided with 2 beds.
I refused to stay in this tent and demanded that I be given what was promised in the brochure and of course, the broken zip made us feel insecure because we were both women of senior age.
The person I spoke to was Praveen, who informed me that what I was demanding was subject to availability.
I reminded him that I had checked in at 10.30 am and not late in the evening.
His speech on the phone was rude, obnoxious and spoke with a false accent.
He asked me to come back to the reception and on arrival, within 5 minutes, I was allotted a cottage to my satisfaction. This means that I was deliberate given bad acc,assuming that since we were two women, both 70+ years of age, we wouldn't protest.
翻译:我们预订了帐篷城(The Tent City)的三晚套餐,入住豪华瑞士空调小屋,入住日期为11月4日。
我们上午10:30到达帐篷城,等了大约一个小时后才被安排入住。
到达我们的帐篷小屋后,我发现里面只有一张双人床,而且帐篷的拉链坏了。
宣传册上明明写着豪华瑞士空调小屋配备两张床。
我拒绝入住这个帐篷,并要求提供宣传册上承诺的房间。当然,坏掉的拉链让我们感到很不安全,因为我们都是上了年纪的女性。
我联系了普拉文(Praveen),他告诉我,我的要求要视情况而定。
我提醒他,我是上午10:30入住的,不是晚上。
他在电话里的语气粗鲁无礼,而且说话带着浓重的口音。
他让我回到接待处,我到达后不到五分钟就被安排了一间令我满意的木屋。这意味着他们故意给我安排了不好的房间,因为他们认为我们是两位七十多岁的老太太,不会提出异议。