旅行
账户
Tripadvisor用户
Complacency and lacking in Customers Service
The Spa Secret的点评
点评：We have decided to stop patronizing this spa due to an unpleasant encounter with two front desk staff named Yati and Silvi (not the usual few we know).
Incidence happened consecutively over two days with these two ladies. We were regulars at this spa, we always make our reservations well ahead of time and always on-time for our massages and spa treatments. Never had any issues with their previous front desk staff nor our regular masseurs Tika, Fabi and Linda. Though it took us some time to find our preferred masseurs.
To the owner/s and person in-charge of this spa: If you deem customer service is vital to your business and value customers’ feedback, it would be nice to have your front desk staff to be more customer oriented. After our first session of massage, before leaving the premises we made reservations for the next day requesting for the same room, which these two ladies on duty agreed. When we came by the following day, they refused to honor what was promised with some excuses that we did not place a deposit for the room and all the rooms were taken up. We do not appreciate being treated and taken for granted that we will stay your customer forever. Is good to have new customers but one should also sustain and maintain the same level of service to your regular customers. This review is a genuine effort for you to improve your customer service. The Spa Secret is not the only spa establishment in Batam.
Incidence happened consecutively over two days with these two ladies. We were regulars at this spa, we always make our reservations well ahead of time and always on-time for our massages and spa treatments. Never had any issues with their previous front desk staff nor our regular masseurs Tika, Fabi and Linda. Though it took us some time to find our preferred masseurs.
To the owner/s and person in-charge of this spa: If you deem customer service is vital to your business and value customers’ feedback, it would be nice to have your front desk staff to be more customer oriented. After our first session of massage, before leaving the premises we made reservations for the next day requesting for the same room, which these two ladies on duty agreed. When we came by the following day, they refused to honor what was promised with some excuses that we did not place a deposit for the room and all the rooms were taken up. We do not appreciate being treated and taken for granted that we will stay your customer forever. Is good to have new customers but one should also sustain and maintain the same level of service to your regular customers. This review is a genuine effort for you to improve your customer service. The Spa Secret is not the only spa establishment in Batam.
翻译：由于与两名前台工作人员 Yati 和 Silvi（我们认识的不是那几个）发生了不愉快的事情，我们决定不再光顾这家水疗中心。
这两位女士连续两天都发生了这样的事情。我们是这家水疗中心的常客，我们总是提前预约，并且总是准时进行按摩和水疗。他们之前的前台工作人员和我们的常客按摩师 Tika、Fabi 和 Linda 从未发生过任何问题。尽管我们花了一些时间才找到我们喜欢的按摩师。
致这家水疗中心的业主和负责人：如果您认为客户服务对您的业务至关重要并重视客户的反馈，那么让前台工作人员更加以客户为中心会很好。第一次按摩后，在离开酒店前，我们预订了第二天的房间，要求入住同一间房，值班的两位女士同意了。第二天我们来的时候，他们拒绝兑现承诺，借口说我们没有为房间支付押金，所有房间都被占满了。我们不喜欢被这样对待，也不喜欢被理所当然地认为我们会永远是您的顾客。拥有新客户是件好事，但也应该为老顾客维持和保持同样的服务水平。这篇评论是您改善客户服务的真诚努力。Spa Secret 并不是巴淡岛唯一的水疗中心。
这两位女士连续两天都发生了这样的事情。我们是这家水疗中心的常客，我们总是提前预约，并且总是准时进行按摩和水疗。他们之前的前台工作人员和我们的常客按摩师 Tika、Fabi 和 Linda 从未发生过任何问题。尽管我们花了一些时间才找到我们喜欢的按摩师。
致这家水疗中心的业主和负责人：如果您认为客户服务对您的业务至关重要并重视客户的反馈，那么让前台工作人员更加以客户为中心会很好。第一次按摩后，在离开酒店前，我们预订了第二天的房间，要求入住同一间房，值班的两位女士同意了。第二天我们来的时候，他们拒绝兑现承诺，借口说我们没有为房间支付押金，所有房间都被占满了。我们不喜欢被这样对待，也不喜欢被理所当然地认为我们会永远是您的顾客。拥有新客户是件好事，但也应该为老顾客维持和保持同样的服务水平。这篇评论是您改善客户服务的真诚努力。Spa Secret 并不是巴淡岛唯一的水疗中心。
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