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MichelleRosadoDiaz
Bad management! Disrespectful security workers
Casa Museo Montes Molina的点评
点评：During our visit, my wife and I had a disappointing encounter with one of the staff members stationed outside near the gates. While we were taking photos outside the property—an area where we believed photography was permitted—the staff member approached us in a disrespectful and unprofessional manner. Instead of addressing us politely, he spoke to me as if I were a child, even referring to me as a “kid.” His tone was unnecessarily harsh and dismissive, which made the situation feel uncomfortable and completely avoidable.
Guests should always be treated with courtesy, regardless of the circumstances. A respectful explanation of any rules or restrictions would have been entirely sufficient. Instead, the way we were spoken to felt belittling and unwelcoming, and it overshadowed the otherwise positive aspects of the visit.
I hope management takes this seriously, as the behavior of staff—especially those positioned at the entrance—significantly influences a visitor’s overall perception of the property. Clear communication, professionalism, and basic respect should be standard for all interactions with guests.
Guests should always be treated with courtesy, regardless of the circumstances. A respectful explanation of any rules or restrictions would have been entirely sufficient. Instead, the way we were spoken to felt belittling and unwelcoming, and it overshadowed the otherwise positive aspects of the visit.
I hope management takes this seriously, as the behavior of staff—especially those positioned at the entrance—significantly influences a visitor’s overall perception of the property. Clear communication, professionalism, and basic respect should be standard for all interactions with guests.
翻译：在入住期间，我和妻子与一位驻守在酒店大门附近的员工发生了一次令人失望的遭遇。当时我们正在酒店外拍照——我们认为该区域允许拍照——这位员工却以一种不尊重且不专业的态度走过来。他非但没有礼貌地与我们交谈，反而像对待孩子一样跟我说话，甚至直接称呼我为“孩子”。他的语气生硬且轻蔑，让我们感到非常不舒服，而这种情况本可以避免。
无论在何种情况下，都应该以礼相待。如果能礼貌地解释一下酒店的规章制度或限制，那就完全足够了。然而，他对待我们的方式却让我们感到被轻视和冷落，也掩盖了我们此次入住体验的其他美好之处。
我希望酒店管理层能够重视此事，因为员工的行为——尤其是那些驻守在入口处的员工——会极大地影响游客对酒店的整体印象。清晰的沟通、专业的态度和基本的尊重应该是所有与客人互动时的标准。
无论在何种情况下，都应该以礼相待。如果能礼貌地解释一下酒店的规章制度或限制，那就完全足够了。然而，他对待我们的方式却让我们感到被轻视和冷落，也掩盖了我们此次入住体验的其他美好之处。
我希望酒店管理层能够重视此事，因为员工的行为——尤其是那些驻守在入口处的员工——会极大地影响游客对酒店的整体印象。清晰的沟通、专业的态度和基本的尊重应该是所有与客人互动时的标准。
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