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Still far from Premium service cruise
AmaWaterways的点评
点评：Had a very unpleasant experience onboard the AmaMagna that traverse Hungary & Czech.
1. Rude serving staff in alfresco restaurant for AmaMagna! The restaurant captain Roger scolded me for informing him that wrong food was served. He sent me Salad, instead of fish. He told me in an intimidating loud voice that it’s my fault.
It’s clear I the customer knows exactly what I prefer.
The rude captain is Roger and the nonchalant manager is Dan Taguba.
I was made to wait 30 minutes whilst everyone else was served , before the Kitchen can rectify the wrong order. Busy or deliberate , I can’t tell.
But certainly I’ve never met such rude serving staff before in decent restaurant establishments.
2. Skipped serving free flow of wines which were officially included.
This was not offered to our particular table by this same team. After checking the menu and with other customers we verify that wines were included but just not offered to us. Reminders were sent to the server called Khine who seemed blur, and said she thought no one wanted wines with the food. Finally it was rectified, although very much delayed, half way through the meal.
3. We booked a suite unit, so far I would admit our room-in-charge gives prompt service- so at least that’s ok. But cruise experience is not only about the room.
4. Food quality need to be improved, a far cry from other premium cruise we’ve been to.
5. Reception desk team always points us to other departments instead of helping us when the in-house travel app hangs.
Can be frustrating when travellers don’t know whether their booked itinerary is going to happen or not.
In conclusion AMA-waterway is not a premium cruise, or will need a while to reach there.
They have alot of brand new staff, with less experienced and knowledge in offering hospitality service . Reception desk team is slow to handle concerns, probably because they are also very new.
1. Rude serving staff in alfresco restaurant for AmaMagna! The restaurant captain Roger scolded me for informing him that wrong food was served. He sent me Salad, instead of fish. He told me in an intimidating loud voice that it’s my fault.
It’s clear I the customer knows exactly what I prefer.
The rude captain is Roger and the nonchalant manager is Dan Taguba.
I was made to wait 30 minutes whilst everyone else was served , before the Kitchen can rectify the wrong order. Busy or deliberate , I can’t tell.
But certainly I’ve never met such rude serving staff before in decent restaurant establishments.
2. Skipped serving free flow of wines which were officially included.
This was not offered to our particular table by this same team. After checking the menu and with other customers we verify that wines were included but just not offered to us. Reminders were sent to the server called Khine who seemed blur, and said she thought no one wanted wines with the food. Finally it was rectified, although very much delayed, half way through the meal.
3. We booked a suite unit, so far I would admit our room-in-charge gives prompt service- so at least that’s ok. But cruise experience is not only about the room.
4. Food quality need to be improved, a far cry from other premium cruise we’ve been to.
5. Reception desk team always points us to other departments instead of helping us when the in-house travel app hangs.
Can be frustrating when travellers don’t know whether their booked itinerary is going to happen or not.
In conclusion AMA-waterway is not a premium cruise, or will need a while to reach there.
They have alot of brand new staff, with less experienced and knowledge in offering hospitality service . Reception desk team is slow to handle concerns, probably because they are also very new.
翻译：在穿越匈牙利和捷克的AmaMagna号邮轮上，我经历了一次非常不愉快的体验。
1. AmaMagna号邮轮露天餐厅的服务员态度恶劣！我告诉他上错了菜，餐厅经理Roger竟然还训斥我。他给我上了沙拉，而不是鱼。他用一种咄咄逼人的大声告诉我，这是我的错。
很明显，作为顾客的我，他很清楚自己想要什么。
态度恶劣的经理是Roger，而漫不经心的经理是Dan Taguba。
厨房花了30分钟才纠正我的错误订单，而其他所有人都已经用餐完毕。我不知道他是故意拖延还是忙乱。
但我可以肯定的是，我在任何像样的餐厅都从未遇到过如此粗鲁的服务员。
2. 邮轮上明明写着包含无限畅饮的葡萄酒，却没有给我们。
同一批服务员没有主动向我们这桌客人提供这项服务。我们查看了菜单并询问了其他客人后确认，酒水确实是包含在套餐里的，只是他们没有主动提供给我们。我们给名叫Khine的服务员发了提醒，但她似乎反应迟钝，说她以为没人想在用餐时点酒。最终，酒水问题才得到解决，虽然耽搁了很久，直到用餐进行到一半才解决。
3. 我们预订的是套房，目前为止，我承认我们的客房主管服务很及时——所以至少这一点还可以接受。但邮轮体验不仅仅在于房间。
4. 食物质量需要提高，与我们之前乘坐过的其他高端邮轮相比相差甚远。
5. 当邮轮公司的旅行应用程序崩溃时，前台总是把我们推给其他部门，而不是帮助我们。
当旅客不知道自己预订的行程是否会成行时，会感到非常沮丧。
总而言之，AMA-waterway 并非高端邮轮，或者说还需要一段时间才能达到高端邮轮的标准。
他们有很多新员工，缺乏经验和待客之道。前台团队处理问题的速度很慢，可能是因为他们也是新员工。
1. AmaMagna号邮轮露天餐厅的服务员态度恶劣！我告诉他上错了菜，餐厅经理Roger竟然还训斥我。他给我上了沙拉，而不是鱼。他用一种咄咄逼人的大声告诉我，这是我的错。
很明显，作为顾客的我，他很清楚自己想要什么。
态度恶劣的经理是Roger，而漫不经心的经理是Dan Taguba。
厨房花了30分钟才纠正我的错误订单，而其他所有人都已经用餐完毕。我不知道他是故意拖延还是忙乱。
但我可以肯定的是，我在任何像样的餐厅都从未遇到过如此粗鲁的服务员。
2. 邮轮上明明写着包含无限畅饮的葡萄酒，却没有给我们。
同一批服务员没有主动向我们这桌客人提供这项服务。我们查看了菜单并询问了其他客人后确认，酒水确实是包含在套餐里的，只是他们没有主动提供给我们。我们给名叫Khine的服务员发了提醒，但她似乎反应迟钝，说她以为没人想在用餐时点酒。最终，酒水问题才得到解决，虽然耽搁了很久，直到用餐进行到一半才解决。
3. 我们预订的是套房，目前为止，我承认我们的客房主管服务很及时——所以至少这一点还可以接受。但邮轮体验不仅仅在于房间。
4. 食物质量需要提高，与我们之前乘坐过的其他高端邮轮相比相差甚远。
5. 当邮轮公司的旅行应用程序崩溃时，前台总是把我们推给其他部门，而不是帮助我们。
当旅客不知道自己预订的行程是否会成行时，会感到非常沮丧。
总而言之，AMA-waterway 并非高端邮轮，或者说还需要一段时间才能达到高端邮轮的标准。
他们有很多新员工，缺乏经验和待客之道。前台团队处理问题的速度很慢，可能是因为他们也是新员工。
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