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Marley7****
Service, décor and food options lacking
AmaWaterways的点评
点评：While we appreciate the overall itinerary on our recent Tulip Time cruise (April 2026) aboard the AmaCerto, several aspects of the onboard experience fell well below the 5-star standard we expected from AmaWaterways.
• Interior & Atmosphere: The tan-and-brown color scheme throughout the public areas feels dark and somber rather than warm or inviting. Additionally, the use of plastic flower arrangements in the main lounge detracts from what is supposed to be an upscale river cruise atmosphere.
• Staff Training & Hospitality: We encountered several staff members who appeared to be novices lacking proper hospitality training. There was an incident at the captain’s table during lunch, where a waiter spilled wine across my cutlery, laughed off the mistake, and neglected to clean or replace it, reflected poor manners and subpar service. Furthermore, front desk staff were unaccommodating when asked for change to handle end-of-cruise gratuities.
• Dining & Regional Culinaries: The bread was excessively salty, and the cakes and pastries tasted industrial rather than freshly baked. Most disappointingly, for a cruise sailing through the heart of the Netherlands during Tulip Time, the cheese board failed to feature a single Dutch cheese the entire week.
We do not plan to use Ama Waterways again. This is not a luxury brand.
• Interior & Atmosphere: The tan-and-brown color scheme throughout the public areas feels dark and somber rather than warm or inviting. Additionally, the use of plastic flower arrangements in the main lounge detracts from what is supposed to be an upscale river cruise atmosphere.
• Staff Training & Hospitality: We encountered several staff members who appeared to be novices lacking proper hospitality training. There was an incident at the captain’s table during lunch, where a waiter spilled wine across my cutlery, laughed off the mistake, and neglected to clean or replace it, reflected poor manners and subpar service. Furthermore, front desk staff were unaccommodating when asked for change to handle end-of-cruise gratuities.
• Dining & Regional Culinaries: The bread was excessively salty, and the cakes and pastries tasted industrial rather than freshly baked. Most disappointingly, for a cruise sailing through the heart of the Netherlands during Tulip Time, the cheese board failed to feature a single Dutch cheese the entire week.
We do not plan to use Ama Waterways again. This is not a luxury brand.
翻译：虽然我们对最近乘坐AmaCerto号游轮所进行的郁金香季之旅（2026年4月）的整体行程安排表示满意，但船上的诸多方面却远远未能达到我们对AmaWaterways所期待的五星级标准。
• 室内环境与氛围：公共区域的米色与棕色配色显得昏暗且沉闷，毫无温馨宜人之感。此外，主休息室内使用的塑料花装饰也破坏了这艘高端河轮应有的优雅氛围。• 员工培训与待客礼仪：我们遇到几位看似缺乏专业培训的新手员工。午餐时，在船长餐桌旁发生了一件事：一名服务员把葡萄酒洒在了我的餐具上，却对这一失误付之一笑，既不愿清理也不更换餐具，这种行为反映出他们缺乏基本的礼仪与服务水平。此外，当游客需要零钱来支付下船时的小费时，前台员工也表现得不乐于协助。• 餐饮与地方特色料理：面包咸得过分了，蛋糕和糕点则带有一种工业化生产的味道，完全没有新鲜烘焙的感觉。最令人失望的是，这艘邮轮航行在郁金香盛开的荷兰腹地，但整个一周的奶酪拼盘里竟然连一块荷兰奶酪都没有。
我们不打算再选择Ama Waterways了。这并不是一个高端奢华的邮轮品牌。
• 室内环境与氛围：公共区域的米色与棕色配色显得昏暗且沉闷，毫无温馨宜人之感。此外，主休息室内使用的塑料花装饰也破坏了这艘高端河轮应有的优雅氛围。• 员工培训与待客礼仪：我们遇到几位看似缺乏专业培训的新手员工。午餐时，在船长餐桌旁发生了一件事：一名服务员把葡萄酒洒在了我的餐具上，却对这一失误付之一笑，既不愿清理也不更换餐具，这种行为反映出他们缺乏基本的礼仪与服务水平。此外，当游客需要零钱来支付下船时的小费时，前台员工也表现得不乐于协助。• 餐饮与地方特色料理：面包咸得过分了，蛋糕和糕点则带有一种工业化生产的味道，完全没有新鲜烘焙的感觉。最令人失望的是，这艘邮轮航行在郁金香盛开的荷兰腹地，但整个一周的奶酪拼盘里竟然连一块荷兰奶酪都没有。
我们不打算再选择Ama Waterways了。这并不是一个高端奢华的邮轮品牌。
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