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Paddy M
Child safety scam- disgrace
Connecto Transfers的点评
点评：No office in Portugal.
They outsource the actual transfers to local companies.
I did have a phone call with a lady in Austria who assured me same issue wouod not happen o return journey.
confirmed child car seats for our 2-year-old and 5-month-old. On both journeys, no car seats were provided — despite written confirmation. The drivers were completely indifferent and told us it would be “fine” for the children to travel unsecured for over an hour.
I complained after the first trip and was assured it was a one-off “technical error,” yet the exact same thing happened again on our return journey. The company’s response was dismissive, offering only a token refund of €25 and no real concern for child safety.
An appalling experience and a total disregard for passenger safety. Avoid this company.
Date of experience: October 2025
Scam and a disgrace.
They outsource the actual transfers to local companies.
I did have a phone call with a lady in Austria who assured me same issue wouod not happen o return journey.
confirmed child car seats for our 2-year-old and 5-month-old. On both journeys, no car seats were provided — despite written confirmation. The drivers were completely indifferent and told us it would be “fine” for the children to travel unsecured for over an hour.
I complained after the first trip and was assured it was a one-off “technical error,” yet the exact same thing happened again on our return journey. The company’s response was dismissive, offering only a token refund of €25 and no real concern for child safety.
An appalling experience and a total disregard for passenger safety. Avoid this company.
Date of experience: October 2025
Scam and a disgrace.
翻译：在葡萄牙没有办事处。
他们将实际的接送工作外包给当地公司。
我和一位奥地利的女士通了电话，她向我保证回程不会再发生同样的问题。
确认会提供我们2岁和5个月大孩子的儿童安全座椅。尽管有书面确认，但两次行程都没有提供儿童安全座椅。司机完全无动于衷，告诉我们孩子们在没有安全保障的情况下旅行超过一个小时“没问题”。
第一次行程结束后我投诉了，他们保证这只是一次性的“技术故障”，但回程时又发生了同样的事情。该公司的回应很敷衍，只象征性地退款25欧元，对儿童安全没有真正的关心。
糟糕的体验，完全无视乘客安全。千万别去这家公司。
体验日期：2025年10月
骗局，耻辱。
他们将实际的接送工作外包给当地公司。
我和一位奥地利的女士通了电话，她向我保证回程不会再发生同样的问题。
确认会提供我们2岁和5个月大孩子的儿童安全座椅。尽管有书面确认，但两次行程都没有提供儿童安全座椅。司机完全无动于衷，告诉我们孩子们在没有安全保障的情况下旅行超过一个小时“没问题”。
第一次行程结束后我投诉了，他们保证这只是一次性的“技术故障”，但回程时又发生了同样的事情。该公司的回应很敷衍，只象征性地退款25欧元，对儿童安全没有真正的关心。
糟糕的体验，完全无视乘客安全。千万别去这家公司。
体验日期：2025年10月
骗局，耻辱。
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