旅行
账户
Peter W
Why he did not smile at his customers
Omokoroa Thermal Holiday Park的点评
点评：a day before I come , I tried to book from their web. After put in my credit card detail and click sumbit, nothing happened.no screen prompt saying:"booking successful or not sucessful."
To be able to make sure, I called instead and the Owner picked up the phone, checking no booking of me and said he can book for me over the phone. After got all my details he said he would take 102 dollars as deposit.
When I arrived and checked in, he said there were a double booking and I might lose my deposit and asked me to talk to me tomorrow.
The next day I came to him,He said will refund me 100 dollars, I asked I gave him 102 dollars, he did not bother to answer my question.
A day later when I came to hime , he did give me 100 dollars, asked why 2 dollars short, he said that was due to bank fee for credit card.
He did not explain to me in the first place when I asked, also from day one when I meet him, he never smile and speak friendly at me , rather very unfriendly not like any other hoteliers.
I have stayed for 3 nights , they did not do the room service .
Bruce, that is the name of the person, you owe me a smile, I am your customer not an enemy, I will never come to you
To be able to make sure, I called instead and the Owner picked up the phone, checking no booking of me and said he can book for me over the phone. After got all my details he said he would take 102 dollars as deposit.
When I arrived and checked in, he said there were a double booking and I might lose my deposit and asked me to talk to me tomorrow.
The next day I came to him,He said will refund me 100 dollars, I asked I gave him 102 dollars, he did not bother to answer my question.
A day later when I came to hime , he did give me 100 dollars, asked why 2 dollars short, he said that was due to bank fee for credit card.
He did not explain to me in the first place when I asked, also from day one when I meet him, he never smile and speak friendly at me , rather very unfriendly not like any other hoteliers.
I have stayed for 3 nights , they did not do the room service .
Bruce, that is the name of the person, you owe me a smile, I am your customer not an enemy, I will never come to you
翻译：在我来的前一天，我尝试从他们的网站上预订。输入我的信用卡详细信息并点击提交后，什么也没发生。没有屏幕提示：“预订成功或不成功。”
为了确保万无一失，我打了电话，老板接了电话，检查了我的预订情况，并说他可以通过电话帮我预订。在了解了我的所有详细信息后，他说他会收取 102 美元作为押金。
当我到达并办理入住手续时，他说有重复预订，我可能会失去押金，并要求我明天再谈。
第二天我来找他，他说会退还我 100 美元，我问我给了他 102 美元，他没有回答我的问题。
一天后，当我来找他时，他确实给了我 100 美元，问为什么少了 2 美元，他说这是由于信用卡的银行费用。
当我问起时，他一开始并没有向我解释，而且从我见到他的第一天起，他就从来没有对我微笑或友好地说话，而是非常不友好，不像其他酒店老板。
我住了 3 晚，他们没有提供客房服务。
布鲁斯，那是那个人的名字，你欠我一个微笑，我是你的顾客，不是敌人，我永远不会去找你
为了确保万无一失，我打了电话，老板接了电话，检查了我的预订情况，并说他可以通过电话帮我预订。在了解了我的所有详细信息后，他说他会收取 102 美元作为押金。
当我到达并办理入住手续时，他说有重复预订，我可能会失去押金，并要求我明天再谈。
第二天我来找他，他说会退还我 100 美元，我问我给了他 102 美元，他没有回答我的问题。
一天后，当我来找他时，他确实给了我 100 美元，问为什么少了 2 美元，他说这是由于信用卡的银行费用。
当我问起时，他一开始并没有向我解释，而且从我见到他的第一天起，他就从来没有对我微笑或友好地说话，而是非常不友好，不像其他酒店老板。
我住了 3 晚，他们没有提供客房服务。
布鲁斯，那是那个人的名字，你欠我一个微笑，我是你的顾客，不是敌人，我永远不会去找你
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