点评:Been here for a couple of nights over new year and had a fab time. We were upgraded to a 2-bedroom lodge which was absolutely beautiful. Very well finished, clean, well equipped, cosy and comfortable. Lovely quiet location (apart from the storm that was howling outside🤣) and very relaxing. Food in the Canny Crow was delicious and staff were very helpful, personable and attentive. Sadly they'd had a lot of last-minute cancellations for Hogmanay with folk being unwell which was a real shame as the ceilidh was very quiet and lacked atmosphere - that wasn't Dundonald's fault, it was simply circumstance. The only things I would raise as areas for improvement would be:
- I'd like to see some fresh fruit and flavoured yogurt at the breakfast buffet. There was plenty of food available but would have welcomed this addition.
- the soup at the Hogmanay ceilidh was not hot enough. We asked for it to be reheated which they allegedly did but it was returned just the same temperature as before.
These are minor issues as overall this was a very positive experience and I'd most certainly come back. The real stand-out for me was the reception and restaurant staff - very friendly and obliging. They also phoned a couple of times before we arrived to check how we wanted the room set up and to ensure our catering needs were met. Very good customer service.
翻译:新年期间在这里住了几个晚上,玩得很开心。我们升级到了一间两居室小屋,非常漂亮。装修精美,干净,设施齐全,温馨舒适。位置安静宜人(除了外面呼啸的暴风雨🤣),非常放松。Canny Crow 的食物很美味,工作人员非常乐于助人、亲切和周到。遗憾的是,由于人们身体不适,他们在最后一刻取消了 Hogmanay 的活动,这真是太遗憾了,因为 ceilidh 非常安静,缺乏氛围 - 这不是 Dundonald 的错,只是环境所致。我唯一要提出的改进之处是:
- 我希望在自助早餐中看到一些新鲜水果和调味酸奶。食物很丰富,但我希望增加这些。
- Hogmanay ceilidh 的汤不够热。我们要求重新加热,他们照做了,但温度还是和以前一样。
这些都是小问题,因为总的来说这是一次非常积极的体验,我肯定会再来的。对我来说,真正突出的是接待处和餐厅的工作人员——非常友好和乐于助人。在我们到达之前,他们还打了几次电话,检查我们想要的房间布置,并确保满足我们的餐饮需求。非常好的客户服务。