旅行
账户
Tripadvisor用户
Worst experience ever
INZOZI Tours的点评
点评：I had a really bad experience with INZOZI tour in a visit to Kigali in July 2023 which was followed by a very disrespectful behaviour and total lack of honesty.
I booked and paid to do a safari at the Akagera National Parks on Sat 22 July. First, the driver was 45 min late from the time he asked me to be ready at the reception of the hotel - I waited from 4:30am to 5:15am.
Then, when we were still in Kigali on our way to getting guests from different hotels, our car was involved in a car accident - it was not the fault of our driver. But after that, not only we were incredibly late for the tour, but I also felt very uncomfortable to continue.
We asked Gasigwa Theogene (Theo - the guide and owner of INZOZI) if it was possible to find another car and he first said yes. Just to follow with the information that the driver he contacted was lying to him and he couldn’t offer us another car.
So, both me and another lady in the group - who didn’t feel comfortable to continue - asked them to leave us in our hotels - which they did.
Theo promised to call us when he was back to arrange the refund. After days of chasing, he finally promised to refund only half of the value we paid - not leaving any room for negotiation.
One month later, after dozens of messages promising to make the refund, asking for bank details etc., I haven’t received the refund. At the end Theo was ghosting us, not even replying to messages anymore.
It really saddens me to have to leave such a bad review, as Theo and his agency were highly recommended, and I can see that many other guests had good experiences.
I was expecting the same! But based on my experience I wouldn’t recommend INZOZI.
I booked and paid to do a safari at the Akagera National Parks on Sat 22 July. First, the driver was 45 min late from the time he asked me to be ready at the reception of the hotel - I waited from 4:30am to 5:15am.
Then, when we were still in Kigali on our way to getting guests from different hotels, our car was involved in a car accident - it was not the fault of our driver. But after that, not only we were incredibly late for the tour, but I also felt very uncomfortable to continue.
We asked Gasigwa Theogene (Theo - the guide and owner of INZOZI) if it was possible to find another car and he first said yes. Just to follow with the information that the driver he contacted was lying to him and he couldn’t offer us another car.
So, both me and another lady in the group - who didn’t feel comfortable to continue - asked them to leave us in our hotels - which they did.
Theo promised to call us when he was back to arrange the refund. After days of chasing, he finally promised to refund only half of the value we paid - not leaving any room for negotiation.
One month later, after dozens of messages promising to make the refund, asking for bank details etc., I haven’t received the refund. At the end Theo was ghosting us, not even replying to messages anymore.
It really saddens me to have to leave such a bad review, as Theo and his agency were highly recommended, and I can see that many other guests had good experiences.
I was expecting the same! But based on my experience I wouldn’t recommend INZOZI.
翻译：2023 年 7 月访问基加利时，我在 INZOZI 巡演中经历了非常糟糕的经历，随后出现了非常不尊重的行为和完全缺乏诚实。
我预订并支付了 7 月 22 日星期六在阿卡盖拉国家公园进行的狩猎之旅。首先，从司机让我在酒店接待处做好准备开始，他迟到了 45 分钟——我从凌晨 4:30 等到了凌晨 5:15。
然后，当我们还在基加利接不同酒店的客人的路上时，我们的车出了车祸——这不是我们司机的错。但在那之后，我们不仅旅行迟到了，而且我也觉得继续下去很不舒服。
我们询问 Gasigwa Theogene（Theo - INZOZI 的导游兼老板）是否可以找到另一辆车，他首先答应了。只是为了追踪他联系的司机对他撒谎的信息，他无法为我们提供另一辆车。
因此，我和团队中的另一位女士（她不愿意继续下去）要求他们把我们留在酒店，他们照做了。
西奥答应回来后给我们打电话安排退款。经过几天的追讨，他终于答应只退我们所付金额的一半——不留任何讨价还价的余地。
一个月后，在发了几十条承诺退款、询问银行详细信息等信息后，我还没有收到退款。最后西奥就跟我们鬼混了，甚至不再回复消息了。
不得不留下如此糟糕的评论让我感到非常难过，因为 Theo 和他的代理机构受到了强烈推荐，而且我看到许多其他客人也有很好的体验。
我也期待着同样的事情！但根据我的经验，我不会推荐 INZOZI。
我预订并支付了 7 月 22 日星期六在阿卡盖拉国家公园进行的狩猎之旅。首先，从司机让我在酒店接待处做好准备开始，他迟到了 45 分钟——我从凌晨 4:30 等到了凌晨 5:15。
然后，当我们还在基加利接不同酒店的客人的路上时，我们的车出了车祸——这不是我们司机的错。但在那之后，我们不仅旅行迟到了，而且我也觉得继续下去很不舒服。
我们询问 Gasigwa Theogene（Theo - INZOZI 的导游兼老板）是否可以找到另一辆车，他首先答应了。只是为了追踪他联系的司机对他撒谎的信息，他无法为我们提供另一辆车。
因此，我和团队中的另一位女士（她不愿意继续下去）要求他们把我们留在酒店，他们照做了。
西奥答应回来后给我们打电话安排退款。经过几天的追讨，他终于答应只退我们所付金额的一半——不留任何讨价还价的余地。
一个月后，在发了几十条承诺退款、询问银行详细信息等信息后，我还没有收到退款。最后西奥就跟我们鬼混了，甚至不再回复消息了。
不得不留下如此糟糕的评论让我感到非常难过，因为 Theo 和他的代理机构受到了强烈推荐，而且我看到许多其他客人也有很好的体验。
我也期待着同样的事情！但根据我的经验，我不会推荐 INZOZI。
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