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Terrible experience at Peroni Lounge
GMHBA Stadium的点评
点评：I want to lodge a review about what happened when I presented my ticket to the Peroni lounge, Saturday, 27/05/23. I was treated appallingly by CATS staff member Megan when I presented my ticket.
Megan was extremely rude and kept denying me entry, even when I showered he my valid ticket and I explained that the ticket was at a discount rate due to my membership.
I suspect that she was an extremely racist person and kept repeating that the “Peroni lounge is an expansive venue”. I told her that this was my 5th time to the Peroni lounge and I knew it was expensive, but she kept treating me like I was lying.
Only at the end of our conversation did Megan suggest we go to the Membership team, who sorted the issue very quickly and gave us our correct tickets, which was entry to the Peroni lounge.
Megan’s attitude was extemly rude and that if she was unsure about out ticket type she should have told us to contact membership ASAP and not treatus like we are lying and trying to sneak into the Peroni lounge.
Complaint has been passed on to Geelong Cats Membership team, who did not take my complaint seriously and replied that
“Megan is mature and well experienced having worked that space several times before. When presented with this situation upon entry, Megan has acted thoroughly and as directed to investigate on the spot validity of entry as much as she can and then escalate to our Membership Operations Team at Gate 13. This all took place.”
Not impressed.
Megan was extremely rude and kept denying me entry, even when I showered he my valid ticket and I explained that the ticket was at a discount rate due to my membership.
I suspect that she was an extremely racist person and kept repeating that the “Peroni lounge is an expansive venue”. I told her that this was my 5th time to the Peroni lounge and I knew it was expensive, but she kept treating me like I was lying.
Only at the end of our conversation did Megan suggest we go to the Membership team, who sorted the issue very quickly and gave us our correct tickets, which was entry to the Peroni lounge.
Megan’s attitude was extemly rude and that if she was unsure about out ticket type she should have told us to contact membership ASAP and not treatus like we are lying and trying to sneak into the Peroni lounge.
Complaint has been passed on to Geelong Cats Membership team, who did not take my complaint seriously and replied that
“Megan is mature and well experienced having worked that space several times before. When presented with this situation upon entry, Megan has acted thoroughly and as directed to investigate on the spot validity of entry as much as she can and then escalate to our Membership Operations Team at Gate 13. This all took place.”
Not impressed.
翻译：我想对我于 2023 年 5 月 27 日星期六向 Peroni 休息室出示门票时发生的情况提出评论。当我出示机票时，CATS 工作人员梅根以令人震惊的方式对待我。
梅根非常粗鲁，一直拒绝我进入，即使我向他展示了我的有效门票，并且我解释说由于我的会员资格，门票是打折的。
我怀疑她是一个极端种族主义者，并不断重复“佩罗尼休息室是一个广阔的场所”。我告诉她这是我第五次来 Peroni 休息室，我知道它很贵，但她一直对待我就像我在撒谎一样。
直到我们谈话结束时，梅根才建议我们去找会员团队，他们很快就解决了问题，并给了我们正确的门票，这是进入佩罗尼休息室的门票。
梅根的态度非常粗鲁，如果她不确定门票类型，她应该告诉我们尽快联系会员，而不是像我们在撒谎并试图潜入佩罗尼休息室一样对待。
投诉已转交给吉朗猫会员团队，他们没有认真对待我的投诉并回复说
“梅根很成熟，经验丰富，之前曾在该空间工作过多次。当入境时遇到这种情况时，Megan 已按照指示采取了彻底的行动，尽可能地当场调查入境的有效性，然后上报给我们位于 13 号门的会员运营团队。这一切都发生了。”
没有留下深刻印象。
梅根非常粗鲁，一直拒绝我进入，即使我向他展示了我的有效门票，并且我解释说由于我的会员资格，门票是打折的。
我怀疑她是一个极端种族主义者，并不断重复“佩罗尼休息室是一个广阔的场所”。我告诉她这是我第五次来 Peroni 休息室，我知道它很贵，但她一直对待我就像我在撒谎一样。
直到我们谈话结束时，梅根才建议我们去找会员团队，他们很快就解决了问题，并给了我们正确的门票，这是进入佩罗尼休息室的门票。
梅根的态度非常粗鲁，如果她不确定门票类型，她应该告诉我们尽快联系会员，而不是像我们在撒谎并试图潜入佩罗尼休息室一样对待。
投诉已转交给吉朗猫会员团队，他们没有认真对待我的投诉并回复说
“梅根很成熟，经验丰富，之前曾在该空间工作过多次。当入境时遇到这种情况时，Megan 已按照指示采取了彻底的行动，尽可能地当场调查入境的有效性，然后上报给我们位于 13 号门的会员运营团队。这一切都发生了。”
没有留下深刻印象。
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