点评:Top Desert organized a 3 day tour to the Sahara Dessert and a one day tour from Fez to Casablanca four our family of 5 adults during March 2025. Initial communication and planning took some time as I was very specific and there was a delay in response between emails, but they were VERY accommodating and provided everything I asked in the two tour contracts. I was concerned visiting Morocco during Ramadan, but I was reassured that it would not be an issue. Overall, our family enjoyed the tours. The scenery was beautiful and our driver, Mohamed, was very kind, accommodating, and did his best to meet our needs. However, I had specifically asked -prior to booking - for a nationally licensed tour guide to accompanying us, and I was assured that one would be included (I paid extra). This was important to us and one of the key reasons for choosing Top Desert. Unfortunately, we did not receive a licensed guide, and while our driver tried to make up for it, it wasn't the same. I reached out to Top Desert afterward via email to express my concern, but I never received a reply. While I appreciate the effort made by Mohamed and enjoyed much of the trip, I was disappointed by the lack of communication and the unfulfilled promise regarding the tour guide. I hope the company will be more responsive and transparent in the future.
翻译:2025年3月,Top Desert 组织了我们一家五口人,进行了一次撒哈拉沙漠三日游和一次从菲斯到卡萨布兰卡的一日游。由于我要求非常具体,最初的沟通和计划花了一些时间,而且每次回复邮件之间都有延迟。但他们非常乐于助人,满足了我在两份旅游合同中提出的所有要求。我之前有点担心在斋月期间去摩洛哥,但他们向我保证这不会有问题。总的来说,我们一家人都很喜欢这些旅行。风景很美,我们的司机 Mohamed 非常友善、乐于助人,并尽力满足我们的需求。不过,我在预订之前特别要求安排一位持有国家执照的导游陪同我们,他们保证会安排一位(我额外付费)。这对我们来说很重要,也是我们选择 Top Desert 的主要原因之一。遗憾的是,我们没有找到持证导游,虽然我们的司机试图弥补这一点,但感觉还是不一样。之后我通过电子邮件联系了Top Desert,表达了我的担忧,但一直没有收到回复。虽然我很感激Mohamed的努力,也享受了大部分的旅程,但我对缺乏沟通以及导游承诺未能兑现感到失望。我希望公司以后能更加积极主动、更加透明。