旅行
账户
Quest3421924****
Not a pleasant experience - unpaid park fee and unfulfilled refund as promised
Morningstar Safaris的点评
点评：We recently booked an 8-day trip to Kenya and Tanzania through Morningstar, hoping for an unforgettable adventure. We planned trip both in Kenya and Tanzania. Unfortunately, our experience was far from pleasant.
While we were excited to see a variety of wild animals, our trip was marred by significant issues. We were forced to pay for everything twice in Tanzania, which was incredibly frustrating. Moreover, we lost a full day of safari time due to problems with our bookings. Despite assurances from Dennis, the owner, we did not receive the promised refund for these expenses.
Additionally, we were disappointed to discover that Morningstar does not have staff in Tanzania. Instead, they work with a partner agency, which led to a lack of coordination and support on the ground.
We made our full payment two weeks before our departure, believing Dennis’s claim that it was necessary to ensure everything was booked and our trip would run smoothly. However, upon arriving in Tanzania, we quickly learned that essential fees—such as park entry and transportation—had not been paid. This left us in a difficult situation; we either had to pay again ourselves or risk being stranded in the Serengeti.
Dennis cited a hacked bank account as the reason for the missing payments and promised that we would receive a refund once we returned to Kenya. Unfortunately, this promise went unfulfilled as well.
In conclusion, our experience with Morningstar was disappointing, primarily due to poor management and lack of support during our trip. I cannot recommend them based on our experience, as the dream safari we anticipated turned into a series of frustrating challenges. Though our first guide Caleb in Kenya is great. He has 20 years experience and always wants to show the best to us.
Moreover, till today, we still have not received the refund. It’s been 10 days since he promised to refund.
While we were excited to see a variety of wild animals, our trip was marred by significant issues. We were forced to pay for everything twice in Tanzania, which was incredibly frustrating. Moreover, we lost a full day of safari time due to problems with our bookings. Despite assurances from Dennis, the owner, we did not receive the promised refund for these expenses.
Additionally, we were disappointed to discover that Morningstar does not have staff in Tanzania. Instead, they work with a partner agency, which led to a lack of coordination and support on the ground.
We made our full payment two weeks before our departure, believing Dennis’s claim that it was necessary to ensure everything was booked and our trip would run smoothly. However, upon arriving in Tanzania, we quickly learned that essential fees—such as park entry and transportation—had not been paid. This left us in a difficult situation; we either had to pay again ourselves or risk being stranded in the Serengeti.
Dennis cited a hacked bank account as the reason for the missing payments and promised that we would receive a refund once we returned to Kenya. Unfortunately, this promise went unfulfilled as well.
In conclusion, our experience with Morningstar was disappointing, primarily due to poor management and lack of support during our trip. I cannot recommend them based on our experience, as the dream safari we anticipated turned into a series of frustrating challenges. Though our first guide Caleb in Kenya is great. He has 20 years experience and always wants to show the best to us.
Moreover, till today, we still have not received the refund. It’s been 10 days since he promised to refund.
翻译：我们最近通过 Morningstar 预订了为期 8 天的肯尼亚和坦桑尼亚之旅，希望能有一次难忘的冒险。我们计划在肯尼亚和坦桑尼亚旅行。不幸的是，我们的经历远非愉快。
虽然我们很高兴看到各种各样的野生动物，但我们的旅行却因重大问题而受到影响。我们被迫在坦桑尼亚支付两次所有费用，这非常令人沮丧。此外，由于预订问题，我们失去了一整天的游猎时间。尽管老板丹尼斯保证，但我们没有收到承诺的这些费用退款。
此外，我们失望地发现 Morningstar 在坦桑尼亚没有员工。相反，他们与合作机构合作，导致缺乏实地协调和支持。
我们在出发前两周全额付款，相信丹尼斯的说法，以确保一切都预订妥当，我们的旅行顺利进行。然而，抵达坦桑尼亚后，我们很快发现公园门票和交通等基本费用尚未支付。这让我们陷入了困境；我们要么自己再付钱，要么冒着被困在塞伦盖蒂的风险。
丹尼斯说银行账户被黑客入侵是付款丢失的原因，并承诺我们一回到肯尼亚就会收到退款。不幸的是，这个承诺也没有兑现。
总之，我们与晨星的合作经历令人失望，主要是因为管理不善，旅行期间缺乏支持。根据我们的经验，我不能推荐他们，因为我们期待的梦想之旅变成了一系列令人沮丧的挑战。不过我们在肯尼亚的第一位导游 Caleb 很棒。他有 20 年的经验，总是想向我们展示最好的。
而且，直到今天，我们还没有收到退款。他承诺退款已经 10 天了。
虽然我们很高兴看到各种各样的野生动物，但我们的旅行却因重大问题而受到影响。我们被迫在坦桑尼亚支付两次所有费用，这非常令人沮丧。此外，由于预订问题，我们失去了一整天的游猎时间。尽管老板丹尼斯保证，但我们没有收到承诺的这些费用退款。
此外，我们失望地发现 Morningstar 在坦桑尼亚没有员工。相反，他们与合作机构合作，导致缺乏实地协调和支持。
我们在出发前两周全额付款，相信丹尼斯的说法，以确保一切都预订妥当，我们的旅行顺利进行。然而，抵达坦桑尼亚后，我们很快发现公园门票和交通等基本费用尚未支付。这让我们陷入了困境；我们要么自己再付钱，要么冒着被困在塞伦盖蒂的风险。
丹尼斯说银行账户被黑客入侵是付款丢失的原因，并承诺我们一回到肯尼亚就会收到退款。不幸的是，这个承诺也没有兑现。
总之，我们与晨星的合作经历令人失望，主要是因为管理不善，旅行期间缺乏支持。根据我们的经验，我不能推荐他们，因为我们期待的梦想之旅变成了一系列令人沮丧的挑战。不过我们在肯尼亚的第一位导游 Caleb 很棒。他有 20 年的经验，总是想向我们展示最好的。
而且，直到今天，我们还没有收到退款。他承诺退款已经 10 天了。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
