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Worst spa experience ever
Tropicana Spa的点评
点评：ncredibly disappointing experience at the spa and with the following customer service. During our visit, the electricity failed over and over again, and the spa was left in the dark. Each time we had to call the receptionist to fix it. This created a very uncomfortable, unsafe and unpleasant atmosphere, which completely ruined what was meant to be a relaxing experience.
The receptionist admitted that this is a known issue that has affected other guests, yet the spa remained open without fixing the problem, which is highly unprofessional and irresponsible and I believe, given the safety aspect, also illegal.
The receptionist promised us a full refund due to the disruption, but no indication as to when this refund will be returned. She gave us a number to call to arrange that, which we did on the spot. The employee on the phone also confirmed we'll be getting a full refund. Upon contacting the spa a week later of no news, we were told that noone promised us a full refund (!) and we were offered a free booking instead. The audacity! Eventually they offered half the refund, after my threat to report them to the ACM (done and hope they get you), which is not ok. I demand full refund and honesty.
Also worth mentioning: the majority of their Google reviews are fake and it looks like most of the reviews here as well (most reviewers have just this one review).
All in all: avoid this fraudulent business at all costs and choose to spend your money instead at an honest place.
The receptionist admitted that this is a known issue that has affected other guests, yet the spa remained open without fixing the problem, which is highly unprofessional and irresponsible and I believe, given the safety aspect, also illegal.
The receptionist promised us a full refund due to the disruption, but no indication as to when this refund will be returned. She gave us a number to call to arrange that, which we did on the spot. The employee on the phone also confirmed we'll be getting a full refund. Upon contacting the spa a week later of no news, we were told that noone promised us a full refund (!) and we were offered a free booking instead. The audacity! Eventually they offered half the refund, after my threat to report them to the ACM (done and hope they get you), which is not ok. I demand full refund and honesty.
Also worth mentioning: the majority of their Google reviews are fake and it looks like most of the reviews here as well (most reviewers have just this one review).
All in all: avoid this fraudulent business at all costs and choose to spend your money instead at an honest place.
翻译：这次水疗中心的体验令人极其失望，随后的客户服务也令人失望。我们去的时候，停电了好几次，水疗中心一片漆黑。每次我们都得打电话给前台来修。这营造了一种非常不舒服、不安全、令人不愉快的氛围，彻底毁掉了我们原本应该轻松愉快的体验。
前台承认这是一个已知问题，已经影响到其他客人，但水疗中心却没有解决问题就继续营业，这非常不专业、不负责任，而且我认为，从安全角度来看，这也是违法的。
前台承诺由于服务中断会全额退款，但没有说明何时会退款。她给了我们一个电话号码，让我们打电话预约，我们当场就联系了。接电话的员工也确认我们会全额退款。一周后，我们再次联系水疗中心，却没有任何消息，被告知没有人承诺全额退款（！），而是给了我们一个免费预订。真是厚颜无耻！在我威胁要举报ACM（我已经举报了，希望他们能抓到你）之后，他们最终同意退款一半，这实在不行。我要求全额退款，并且诚实守信。
另外值得一提的是：他们谷歌上的大部分评论都是假的，这里的评论看起来也大多是假的（大多数评论者只有这一条评论）。
总而言之：无论如何都要避开这家骗人的公司，选择在诚实的地方消费。
前台承认这是一个已知问题，已经影响到其他客人，但水疗中心却没有解决问题就继续营业，这非常不专业、不负责任，而且我认为，从安全角度来看，这也是违法的。
前台承诺由于服务中断会全额退款，但没有说明何时会退款。她给了我们一个电话号码，让我们打电话预约，我们当场就联系了。接电话的员工也确认我们会全额退款。一周后，我们再次联系水疗中心，却没有任何消息，被告知没有人承诺全额退款（！），而是给了我们一个免费预订。真是厚颜无耻！在我威胁要举报ACM（我已经举报了，希望他们能抓到你）之后，他们最终同意退款一半，这实在不行。我要求全额退款，并且诚实守信。
另外值得一提的是：他们谷歌上的大部分评论都是假的，这里的评论看起来也大多是假的（大多数评论者只有这一条评论）。
总而言之：无论如何都要避开这家骗人的公司，选择在诚实的地方消费。
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