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Farooq H
Deceptive marketing intentional hidden fees , preying on tourists particularly Americans.
Alto Vista Winery的点评
点评：Winery tour started great, very friendly guide interesting history. The $45 price per is best suited for history buffs rather than wine enthusiasts as when it is all said and done you get the equivalent of 1 small cocktail and perhaps the equivalent one glass of wine. You also get pairings with tiny servings of meat fruit and chocolate with their Sommelier. Thats the tour I would give that portion 3 to 4 stars depending on one’s preferences. For most the visit doesn’t end there. If you drove out there for some wine you are invited to kick back enjoy the view with your favorite bottle which seems to be a far better value than by the glass. Here’s where the deceptive business practices and targeting of tourists especially Americans comes in. There is no written menu the posted prices of wine bottles appear reasonable. When it comes time to settle your bill the price is converted to USD manually at an unfavorable rate our credit card could do that automatically. This also hides the cost breakdown. I am fairly good at math and noticed for the several bottles we got and food orders (we had a party of 12) the price was way off. Turns out they serve all bottles on ice even red and charge $5 each. They also only pressure Americans into tips, locals and europeans are presented simply with the total. We would have been happy to tip, but on principle cannot endorse deceptive sales marketing and intentional hidden fees. They refused to refund the ice fees and said there were tiny qr codes hidden throughout the seating area that listed the full menu and fees. Also of note one in our party asked for a menu and was told they have none - no mention of the qr code. We actually had data in aruba our family from canada did not so it would be a moot point for them as u need a data plan for the qr menu to work. I hope they will learn from this and abandon their current deceptive sales tactics in favor of transparency.
翻译：酒庄之旅开始得很棒，导游非常友好，历史也很有趣。45美元的价格更适合历史爱好者，而不是葡萄酒爱好者，因为总的来说，你得到的相当于一杯小鸡尾酒和一杯葡萄酒。你还可以和侍酒师一起享用搭配的小份肉类、水果和巧克力。根据个人喜好，我会给这部分3到4颗星。对大多数人来说，参观并没有结束。如果你开车去那里喝葡萄酒，你会被邀请去那里放松一下，欣赏风景，品尝你最喜欢的一瓶酒，这似乎比按杯购买更划算。这就是欺骗性商业行为和针对游客（尤其是美国游客）的地方。没有书面菜单，葡萄酒的标价看起来很合理。当你结账时，价格会被手动转换成美元，汇率不利，我们的信用卡可以自动进行兑换。这也隐藏了成本明细。我的数学很好，我注意到我们点的几瓶酒和几份食物（我们一行 12 人）的价格相差甚远。原来他们所有的酒都是加冰的，甚至是红葡萄酒，每瓶 5 美元。他们也只向美国人施压要小费，当地人和欧洲人只会得到总额。我们很乐意给小费，但原则上不能认可欺骗性的销售营销和故意隐藏的费用。他们拒绝退还冰费，并说座位区各处都隐藏着微小的二维码，上面列出了完整的菜单和费用。另外值得注意的是，我们一行人中有一个想要菜单，却被告知他们没有——没有提到二维码。事实上，我们在阿鲁巴有数据，我们来自加拿大的家人没有，所以这对他们来说毫无意义，因为你需要数据计划才能使用二维码菜单。我希望他们能从中吸取教训，放弃目前欺骗性的销售策略，转而提高透明度。
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