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Anita F
Poor Communication!
Tours of Distinction - Connecticut的点评
点评：Our trip to Switzerland’s lakes Mountains & rails Sept 21 - 28 2026, was amazing ! Our tour Director Adriana is the one that made it spectacular! She was attentive to everyone’s needs! Very knowledgeable and helpful!
The problem we had was with the tour company itself and tour radar which we booked thru. One blamed the other for miscommunication! Unacceptable! We never did receive the “package” they claimed they sent? Our friends received theirs a few day after they returned from the holiday. The response Tours of distinction gave me was they aren’t t responsible for our postal service ?
Tour radar had an app, they suggested we download and use. We couldn’t add our booking to it ? Because we had a travel agent book for us hers was on it but she did add ours . She also called to see what could be done so we could add it our booking. We were told that’s the way it is? So what’s the sense in adding the app? Makes no sense!
This made us very nervous and were not sure what to expect . Thank Goodness the tour director Adriana knew what she was doing! We are forever grateful for her making our trip memorable in. Good., Fun way!
As for Tours of Distinction and Tour Radar, you lost some travellers! Hopefully you can improve on communication!
The experience itself was Great! But getting there was nerve wracking when we couldn’t communicate with either company responsible!
The problem we had was with the tour company itself and tour radar which we booked thru. One blamed the other for miscommunication! Unacceptable! We never did receive the “package” they claimed they sent? Our friends received theirs a few day after they returned from the holiday. The response Tours of distinction gave me was they aren’t t responsible for our postal service ?
Tour radar had an app, they suggested we download and use. We couldn’t add our booking to it ? Because we had a travel agent book for us hers was on it but she did add ours . She also called to see what could be done so we could add it our booking. We were told that’s the way it is? So what’s the sense in adding the app? Makes no sense!
This made us very nervous and were not sure what to expect . Thank Goodness the tour director Adriana knew what she was doing! We are forever grateful for her making our trip memorable in. Good., Fun way!
As for Tours of Distinction and Tour Radar, you lost some travellers! Hopefully you can improve on communication!
The experience itself was Great! But getting there was nerve wracking when we couldn’t communicate with either company responsible!
翻译：我们于2026年9月21日至28日前往瑞士，游览了那里的湖泊、山脉以及铁路沿线，这次旅行简直棒极了！我们的导游阿德里安娜功不可没——正是她让整个旅程如此精彩！她时刻关注着每位游客的需求，知识渊博又乐于助人！
不过我们遇到的问题是旅行社本身以及我们通过其预订行程的Tour Radar平台。双方互相指责对方沟通不畅！这简直不可接受！我们始终没有收到他们声称已经寄出的“旅行套餐”。而我们的朋友们在度假归来没几天就收到了他们的套餐。Tours of Distinction给我的回复是：他们并不负责我们的邮政服务？
Tour Radar有个应用程序，他们建议我们下载并使用。但我们无法将自己的预订信息添加到该应用中——因为是由旅行社为我们预订的，旅行社的信息可以添加进去，但我们的却不行。后来旅行社打电话询问是否有办法能让我们添加预订信息，结果得到的答复就是“就是这样”。那么，下载这个应用还有什么意义呢？完全没道理啊！
这让我们非常紧张，也不知道接下来会发生什么。谢天谢地，导游阿德里安娜很清楚自己该做什么！我们永远感激她让我们的旅程变得既愉快又难忘！
至于Tours of Distinction和Tour Radar，你们失去了一些游客呢！希望你们能改善沟通方式！
整个旅行体验本身很棒！不过当我们无法与这两家旅行社取得联系时，旅途过程真是让人紧张不安啊。
不过我们遇到的问题是旅行社本身以及我们通过其预订行程的Tour Radar平台。双方互相指责对方沟通不畅！这简直不可接受！我们始终没有收到他们声称已经寄出的“旅行套餐”。而我们的朋友们在度假归来没几天就收到了他们的套餐。Tours of Distinction给我的回复是：他们并不负责我们的邮政服务？
Tour Radar有个应用程序，他们建议我们下载并使用。但我们无法将自己的预订信息添加到该应用中——因为是由旅行社为我们预订的，旅行社的信息可以添加进去，但我们的却不行。后来旅行社打电话询问是否有办法能让我们添加预订信息，结果得到的答复就是“就是这样”。那么，下载这个应用还有什么意义呢？完全没道理啊！
这让我们非常紧张，也不知道接下来会发生什么。谢天谢地，导游阿德里安娜很清楚自己该做什么！我们永远感激她让我们的旅程变得既愉快又难忘！
至于Tours of Distinction和Tour Radar，你们失去了一些游客呢！希望你们能改善沟通方式！
整个旅行体验本身很棒！不过当我们无法与这两家旅行社取得联系时，旅途过程真是让人紧张不安啊。
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